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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New Jersey
1 review
2 helpful votes
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THIEFS
November 21, 2017

The first time i ordered i paid for 2 day shipping and i received my order in 15 days, i decided to give them another chance made another order, and its been 7 days and my ordered has not even shipped and I selected the 2 day shipping as well, no one gets back to you through email and you cant get anyone on the phone. They don't process the orders in the order they came in, and you might order something and get an email 5 days later saying the item is out of stock and they will issue you a gift card they don't even give you your money back. When is their fault for not updating their website, and 5 days later? They claim orders process in 48 hours. Not to add my first order came incomplete and it took me an extra 2 weeks to get the missing piece of clothing that was paid and they did not include. Their customer service is disgusting will never order from here again THEY'RE BASICALLY THIEFS AND LIARS

Date of experience: November 21, 2017
Minnesota
1 review
1 helpful vote
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Good reviews?
November 21, 2017

I made a mistake on my order and I can't get a live person on the phone to rectify it. I'm not even given the option to hold for an agent. Won't be ordering from here again.

Date of experience: November 21, 2017
GB
1 review
0 helpful votes
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It's really only popular from sending free stuff to people on Instagram other than that they will trick you into thinking it is popular when really they won't send you anything, your money will be taken instantly and then u will receive nothing, currently processing this matter with a lawyer as I think they deserve sueing by now so that they are finally boycotted.

Date of experience: November 21, 2017
Arkansas
1 review
0 helpful votes
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Horrible
November 21, 2017

Do not order I repeat do not order from this site. They will scam you. They haven't returned any on my emails and it has been 3 days going on 4 and I haven't received a confirmation email, a order number or a tracking number but they took my money out my account and now will not respond to anything. They are very unprofessional and are just money hungry p. S they have so many bad reviews they just delete them they know it's bs!

Date of experience: November 21, 2017
Illinois
1 review
0 helpful votes
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Morphing me
November 21, 2017

Upon discovering this site, fashion nova, it has been since then that every purchases makes me into something different, something new and changing me. With the fabulous top i ordered, I have received a lot of compliments and it really flatters me. Thank you fashion nova!

Date of experience: November 21, 2017
South Carolina
1 review
0 helpful votes
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With just a few clicks, you can grab that dress, tee, or flats you really like! That's why I really love fashion nova. It's efficiency is really top notch. Everything went smooth on my very first transaction. So an added thing to their services is their reliable 2 day shipping service and also, money back guaranteed!

Date of experience: November 21, 2017
California
1 review
0 helpful votes
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Bad reviews are wrong!
November 21, 2017

I have came across the fashion nova community and I have seen a lot of negative reviews about their service, especially the shipping. With utmost care, I ordered and to my surprise, it appeared in my household within two days! The item was also safely sealed and I assure that the quality is awesome. I don't care about 'em bad reviews, just want to be in love with fashion nova!

Date of experience: November 21, 2017
Virginia
1 review
0 helpful votes
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My friend recommended me and told me try things out in here, at first I was hesitant but after guiding me here by my friend, I think I would make another purchase next time in the future. Lovin' it being here in the fashion nova family.

Date of experience: November 21, 2017
Minnesota
1 review
0 helpful votes
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With my one year experience on this site, I never had encountered big troubles and issues and that is why I can really say that Fashion Nova is great! Clothing qualities are all great and shipping are always on time at my door step

Date of experience: November 21, 2017
California
1 review
0 helpful votes
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My peers and circle of friends has recommended me this site. They say that I need to improve the way of my clothing so after a few days, I gave it a try. To my surprise, the checkout was pretty smooth and after two days, my item arrived. It was in a good shape, really perfect for me! Really glad that my friends had suggested me this one

Date of experience: November 21, 2017
South Carolina
1 review
0 helpful votes
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Constantly Improving
November 21, 2017

All I can say is WOW. Made a total of like 25 items as an order with fashion nova already and I could really say that they are indeed improving. Around these 25 transactions, I havent had encountered a single issue. Qualities are all great, prices are cheap and packaging is safe. Will continue patronizing fashion nova!

Date of experience: November 21, 2017
Colorado
1 review
0 helpful votes
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Simply Amazing
November 21, 2017

What fascinates me the most is the way they handle their customers. Been doing orders from them since last 2 months when I have encountered a particular trouble or problem. I quickly contacted their customer support and an agent quickly picked it up, the agent then assisted me through my problem and it was quickly resolved! Now my shipping status is cleared and is ready to be delivered at my doorstep in 2 days, can't wait!

Date of experience: November 21, 2017
Pennsylvania
1 review
0 helpful votes
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When finding a good online shop, One must check its reviews and of course, the delivery time and how does things works. For fashion nova, their checkout is almost instant in my experience and im always getting my orders two days after my checkout. I really love shopping in here and I would really like to try things out again.

Date of experience: November 21, 2017
Nebraska
1 review
0 helpful votes
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Clothings at good price
November 21, 2017

Really happy about the costs and i dont want to sacrifice the quality over the price. I love ther clothes, specially the ones that really makes me gorgeous! All of my orders are on time, which is a big plus factor and nothing wrong has been done to my items, super happy with fashion nova's service. Looking forward on my next orders.

Date of experience: November 20, 2017
Tennessee
1 review
0 helpful votes
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Bonding time
November 21, 2017

Whenever my daughter needs a new clothing, we just boot up our laptop and surf this site. I find it really easy especially for the both of us and it also serves as a bonding time. We spotted a cute pink top perfect for my daughter and she said she likes it, we placed and order and checked out, the item arrived 2 days later which is today, and we just successfully opened the package, satisfied with service

Date of experience: November 20, 2017
Colorado
1 review
0 helpful votes
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Fulfilled my needs
November 21, 2017

I'm kind of like anxious so when it comes to delivery, I always want it to be quick and easy. Good thing there's fashion nova. They offer 2 day shipping service for free! And that was really what im looking for. Also tried checking on the customer service on my orders and they're quick to respond

Date of experience: November 20, 2017
Florida
1 review
0 helpful votes
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Over 5 stars
November 21, 2017

I never thought that I would resort to online shopping since it's been getting a lot of hate these days. This site however, is very different. Great quality clothing and usually they even comes with discounts and together with a free 2 day shipping just a while ago, because of my addiction, I have out yet another order and is expecting it to be in my house 2 days by then, really worth it

Date of experience: November 20, 2017
California
1 review
0 helpful votes
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I must say that I'm really a fan of flash sales and mind blowing discounts... and that is what this site has! And there are a lot. It takes time but it's worth it, you won't just save money but you can also get get dresses that will probably suit you

Date of experience: November 20, 2017
Washington
1 review
0 helpful votes
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I always thought that online shops are fraud because of their models but that view completely changed when I encountered fashion Nova. It appears that I don't need a model's body anymore to fit the things they have on their site. When delivered, I quickly try the items I order and it always fits me, surprising for me and that's why I now love fashion nova

Date of experience: November 20, 2017
California
1 review
0 helpful votes
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One-stop for jean needs
November 21, 2017

It was the time of the year again, time to treat myself and nothing beats an item from fashion nova as a gift to myself. I love denims and jeans, so that's my primary ordering intentions in fashion nova. So I ordered and as always, the package arrives at my foot step after 2 days before the checkout. Really happy now with their service, keep it up!

Date of experience: November 20, 2017