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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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The first time i ordered i paid for 2 day shipping and i received my order in 15 days, i decided to give them another chance made another order, and its been 7 days and my ordered has not even shipped and I selected the 2 day shipping as well, no one gets back to you through email and you cant get anyone on the phone. They don't process the orders in the order they came in, and you might order something and get an email 5 days later saying the item is out of stock and they will issue you a gift card they don't even give you your money back. When is their fault for not updating their website, and 5 days later? They claim orders process in 48 hours. Not to add my first order came incomplete and it took me an extra 2 weeks to get the missing piece of clothing that was paid and they did not include. Their customer service is disgusting will never order from here again THEY'RE BASICALLY THIEFS AND LIARS
I made a mistake on my order and I can't get a live person on the phone to rectify it. I'm not even given the option to hold for an agent. Won't be ordering from here again.
It's really only popular from sending free stuff to people on Instagram other than that they will trick you into thinking it is popular when really they won't send you anything, your money will be taken instantly and then u will receive nothing, currently processing this matter with a lawyer as I think they deserve sueing by now so that they are finally boycotted.
Do not order I repeat do not order from this site. They will scam you. They haven't returned any on my emails and it has been 3 days going on 4 and I haven't received a confirmation email, a order number or a tracking number but they took my money out my account and now will not respond to anything. They are very unprofessional and are just money hungry p. S they have so many bad reviews they just delete them they know it's bs!
Upon discovering this site, fashion nova, it has been since then that every purchases makes me into something different, something new and changing me. With the fabulous top i ordered, I have received a lot of compliments and it really flatters me. Thank you fashion nova!
With just a few clicks, you can grab that dress, tee, or flats you really like! That's why I really love fashion nova. It's efficiency is really top notch. Everything went smooth on my very first transaction. So an added thing to their services is their reliable 2 day shipping service and also, money back guaranteed!
I have came across the fashion nova community and I have seen a lot of negative reviews about their service, especially the shipping. With utmost care, I ordered and to my surprise, it appeared in my household within two days! The item was also safely sealed and I assure that the quality is awesome. I don't care about 'em bad reviews, just want to be in love with fashion nova!
My friend recommended me and told me try things out in here, at first I was hesitant but after guiding me here by my friend, I think I would make another purchase next time in the future. Lovin' it being here in the fashion nova family.
With my one year experience on this site, I never had encountered big troubles and issues and that is why I can really say that Fashion Nova is great! Clothing qualities are all great and shipping are always on time at my door step
My peers and circle of friends has recommended me this site. They say that I need to improve the way of my clothing so after a few days, I gave it a try. To my surprise, the checkout was pretty smooth and after two days, my item arrived. It was in a good shape, really perfect for me! Really glad that my friends had suggested me this one
All I can say is WOW. Made a total of like 25 items as an order with fashion nova already and I could really say that they are indeed improving. Around these 25 transactions, I havent had encountered a single issue. Qualities are all great, prices are cheap and packaging is safe. Will continue patronizing fashion nova!
What fascinates me the most is the way they handle their customers. Been doing orders from them since last 2 months when I have encountered a particular trouble or problem. I quickly contacted their customer support and an agent quickly picked it up, the agent then assisted me through my problem and it was quickly resolved! Now my shipping status is cleared and is ready to be delivered at my doorstep in 2 days, can't wait!
When finding a good online shop, One must check its reviews and of course, the delivery time and how does things works. For fashion nova, their checkout is almost instant in my experience and im always getting my orders two days after my checkout. I really love shopping in here and I would really like to try things out again.
Really happy about the costs and i dont want to sacrifice the quality over the price. I love ther clothes, specially the ones that really makes me gorgeous! All of my orders are on time, which is a big plus factor and nothing wrong has been done to my items, super happy with fashion nova's service. Looking forward on my next orders.
Whenever my daughter needs a new clothing, we just boot up our laptop and surf this site. I find it really easy especially for the both of us and it also serves as a bonding time. We spotted a cute pink top perfect for my daughter and she said she likes it, we placed and order and checked out, the item arrived 2 days later which is today, and we just successfully opened the package, satisfied with service
I'm kind of like anxious so when it comes to delivery, I always want it to be quick and easy. Good thing there's fashion nova. They offer 2 day shipping service for free! And that was really what im looking for. Also tried checking on the customer service on my orders and they're quick to respond
I never thought that I would resort to online shopping since it's been getting a lot of hate these days. This site however, is very different. Great quality clothing and usually they even comes with discounts and together with a free 2 day shipping just a while ago, because of my addiction, I have out yet another order and is expecting it to be in my house 2 days by then, really worth it
I must say that I'm really a fan of flash sales and mind blowing discounts... and that is what this site has! And there are a lot. It takes time but it's worth it, you won't just save money but you can also get get dresses that will probably suit you
I always thought that online shops are fraud because of their models but that view completely changed when I encountered fashion Nova. It appears that I don't need a model's body anymore to fit the things they have on their site. When delivered, I quickly try the items I order and it always fits me, surprising for me and that's why I now love fashion nova
It was the time of the year again, time to treat myself and nothing beats an item from fashion nova as a gift to myself. I love denims and jeans, so that's my primary ordering intentions in fashion nova. So I ordered and as always, the package arrives at my foot step after 2 days before the checkout. Really happy now with their service, keep it up!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

