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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Pennsylvania
1 review
1 helpful vote
Follow Erika W.
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It was totally worth the risk! I love the materials they have prepared and have used to the fashion pieces they offer, like their skirts and dresses! They're smooth as heck, also comfortable to be honest.

Date of experience: January 20, 2018
Minnesota
1 review
1 helpful vote
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They say, according to reviews, their shipping is the problem. Not for me though, the only thing needed is the contact with the customer support! So far, my items was delivered in due time. I could say they would take 3 days.

Date of experience: January 20, 2018
Michigan
1 review
1 helpful vote
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Surprise how this site receives some bad reviews. They are fake reviews! Fashion nova is a worthy fashion investment. Trust me. They do deliver items on time and more importantly, undamaged. Because of this, i think i will visit this site more often and order more.

Date of experience: January 20, 2018
North Carolina
1 review
1 helpful vote
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No problem encountered
January 21, 2018

I have made 4 total separate purchases from this site for just 3 months. They carry all the dresses in your house like the way it is their site. They also have a wide variety of selection like summer dresses and winter jackets that are fashionable

Date of experience: January 20, 2018
Alabama
1 review
1 helpful vote
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Clothes always fits me as I order them. Clearly what is as advertised and as on site. Best company and site to have a deal so far

Date of experience: January 20, 2018
Minnesota
1 review
1 helpful vote
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Perfect accessories
January 21, 2018

Summer has punished my eyes a lot so I have thought of ordering a sunglasses, an accessory from them and I have thought that they only deal with dresses, looks like I'm wrong. The black sunglass I have ordered just arrived yesterday and I can tell that its perfect. Go here to order fancy accessories!

Date of experience: January 20, 2018
Texas
1 review
1 helpful vote
Follow Edith M.
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All my orders were great! Especially the romper I have ordered. Washing doesn't even degrade the clothes quality so 5 stars for that! The colors don't fade at the very least so when wearing I can always look beautiful! Thanks for this.

Date of experience: January 20, 2018
Missouri
1 review
1 helpful vote
Follow Ginger J.
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We can say that they have expensive clothing but hey, they were at the good quality! Same goes for those "cheap", they say. They are also of high quality and basically, price doesn't matter.

Date of experience: January 20, 2018
Canada
1 review
1 helpful vote
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I would stay away if it wasn't for their clothes that fit me. It makes me extremely frustrated that they think that they can take advantage of their good apparel and so they don't need to take their customer's seriously. Everytime I order from there, my clothes come in so late that the event i was going to wear them to, already passed. I send an email every time and they treat me as if i am a robot. They don't apologize, they send a sentence back and they don't give you anything or help with anything except where the package is, which i can look up by myself if i wanted to. Horrible and frustrating really.

Date of experience: January 20, 2018
New York
1 review
1 helpful vote
Follow Rhonda R.
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I can give them 10 stars if I have to
I am one happy customer and I would probably go order again here. The site met or perhaps exceeded what I have expected from them. 10 stars is still pretty low since this site deserves more!

Date of experience: January 20, 2018
Maryland
1 review
1 helpful vote
Follow Kathy E.
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Those kind of dresses that are "runway-like" quality are totally available here! And guess what, they're affordable as heck! Colors can also be chosen on your preffered dresses tho they should be available first. Lucky me for discovering this!

Date of experience: January 20, 2018
Michigan
1 review
1 helpful vote
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They are really crucial to handling customers so I made this pick for my online shopping. I have trusted them for a long time already and this is the best thing - their customer support team

Date of experience: January 20, 2018
New York
1 review
1 helpful vote
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Balanced pricing
January 20, 2018

They're not overpriced, that's it. Prices are stick to the product it self. Not that much, not too low. Just right!

Date of experience: January 20, 2018
Florida
1 review
3 helpful votes
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"STOLE MY MONEY"!
January 20, 2018

SO I MADE 2 ORDERS FOR BLACK FRIDAY 1 IN NOV 24 THE OTHER NOV 27 MY FIRST ORDER TOOK LIKE A MONTH TO GET TO ME, WHEN IT FINALLY ARRIVED I WAS MISSING AN ITEM I DIDNT MAKE A BIG DEAL ABOUT IT SO I JUST EMAILED THEM A FEW TIMES THEY FINALLY REPLIED BUT AFTER THAT I NEVER GOT MY ITEM.THE SECOND ORDER I GOT MY PACKAGE LIKE ANOTHER 2-3 WEEKS LATER AND WAS MISSING AN ITEM FROM THAT ONE AS WELL I LOST COUNT OF HOW MANY EMAILS I SENT AND NO RESPONSE AFTER THAT I WAS NEVER RUDE TO THEM I KEPT MY COOL AFTER WAITING SO LONG BUT NOTHING AND TILL THIS DAY I NEVER GOT THEM SO I BASICALLY LOST $60 IN 2 ITEMS.SO DISAPPOINTED!

Date of experience: January 20, 2018
Texas
1 review
1 helpful vote
Follow Katie A.
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When directly compared, it really is! The quality fashion nova offers is even better! FN is also concerned with customers so they have their customer support that can be reached out anytime.

Date of experience: January 20, 2018
Massachusetts
1 review
3 helpful votes
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2 day shipping is a lie!
January 20, 2018

The response took forever was not helpful. Blamed USPS about my order being delayed after I already told them I contacted USPS and said it was on fashion novas end. However fashion nova associate Beth took 0 responsibility and was extremely useless. So disappointed

Date of experience: January 20, 2018
Texas
1 review
1 helpful vote
Follow Annie G.
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I have shipped the wrong item because i was careless and I wrote an email about this. They resolved it as quickly as possible, ASAP to be exact, my issue was resolved easy!

Date of experience: January 20, 2018
Arizona
1 review
1 helpful vote
Follow Arlene F.
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I was hesitant at first because i hate online shops but FN, redefined this thing for me. I only use my card to shop here and I approve of this since they secure my payments. This added feature is greatly appreciated. Thanks for making everything secured.

Date of experience: January 20, 2018
New York
1 review
1 helpful vote
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Only took the shipping service 3 days to deliver so I'm giving them two thumbs up! Material used was also comfy and I can wear it any time of the day even in hot scenarios which makes their dresses a great option for those who are picky for their dresses like me!

Date of experience: January 20, 2018
Pennsylvania
1 review
1 helpful vote
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5 stars rating!
January 20, 2018

Love the way they do business. So easy to work with fashionnova, the process was tremendous and went according to schedule. Shop around if you want, you won't find better prices or customer service.

Date of experience: January 19, 2018