Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Jennifer k.
Unfollow Jennifer k.
Share Review
Report Review

Wonderful shopping experience. Site was easy to navigate through. The check out process was very simple. And my items came quickly. Would definitely recommend.

Date of experience: February 15, 2018
Ohio
1 review
1 helpful vote
Follow Susan H.
Unfollow Susan H.
Share Review
Report Review

Great Customer Experience
February 16, 2018

I place all my orders online makes shopping quick and easy to do. And if something doesn't fit right, you can take it to the store for a hassle free return.

Date of experience: February 15, 2018
New York
1 review
1 helpful vote
Follow Patricia J.
Unfollow Patricia J.
Share Review
Report Review

I love to shop online at fashionnova! They have a lot different merchandise that my store here n town don't have!

Date of experience: February 15, 2018
Illinois
1 review
2 helpful votes
Follow Michelle G.
Unfollow Michelle G.
Share Review
Report Review

Im 100% sure that fashion nova will always deliver my item in 2 days! Never did I experience a delayed shipping even Im far from America. A competent company like this will sure stay long in this business.

Date of experience: February 15, 2018
New York
1 review
1 helpful vote
Follow Miss S.
Unfollow Miss S.
Share Review
Report Review

Been ordering any kind of stuff here in fashion nova and I am proud with it. My last order, as I can remember is a sleek shirt that has some prints with it, its actually not my style but I need to try new things. It arrived within just 3 days tho and that shipping time really makes me wanna stay for more.

Date of experience: February 15, 2018
New York
1 review
1 helpful vote
Follow Kimberly m.
Unfollow Kimberly m.
Share Review
Report Review

I actually experimented a lot of styles by using fashion novas selection and they pretty much did the trick! I also find this easy to use since my ordered items comes by at my house for only 2 business days! It is actually the fastest online shop that can deliver at that time.

Date of experience: February 15, 2018
Washington
1 review
1 helpful vote
Follow Monica J.
Unfollow Monica J.
Share Review
Report Review

Site states: We offer 2-day shipping on all orders with a flat rate of $6.00. Majority of all orders arrive between 1-2 days, but in very rare instances, please allow up to 3 days. MY ORDER TOOK OVER 1 WEEK company only offered me a refund MINUS SHIPPING! Horrible Customer Service!

Date of experience: February 15, 2018
Minnesota
1 review
1 helpful vote
Follow Vickie c.
Unfollow Vickie c.
Share Review
Report Review

Couldn't be more happy
February 15, 2018

Everytime I've order something from Fashionnova it has always looked as the picture on the site. The pieces are really nice in real life and I have never had any problems. The service is good and have always answer me if I have had any questions.

Date of experience: February 14, 2018
New York
1 review
1 helpful vote
Follow Sandra V.
Unfollow Sandra V.
Share Review
Report Review

Quality
February 15, 2018

I had the experience of shopping at fashionnova and will not repent, despite being a big fan of buying online and on site international surprised with the service and delivery term option that comes on the day established by them. I was very happy with the results of my purchase. The clothes are very good quality and the service is very satisfactory.

Date of experience: February 14, 2018
California
1 review
1 helpful vote
Follow Jonathan T.
Unfollow Jonathan T.
Share Review
Report Review

Lie about shipping times, false advertisement! I ordered stuff got receipt on the 9th with 2 day shipping. Still have not received. I planned to give as a gift for Valentines Day but had to go to store and get something else. I will call customer service see what they can do. I def will not buy from them again unless they make it right. I will update

Date of experience: February 14, 2018
Indiana
1 review
1 helpful vote
Follow Dana O.
Unfollow Dana O.
Share Review
Report Review

I have quite a few items from fashionnova, for myself and presents for my sister. I've gotten a lot of compliments on them. The quality is good and the postage is free, and they have a good relationship with customers. I would definitely recommend them to anyone!

Date of experience: February 14, 2018
Minnesota
1 review
2 helpful votes
Follow Latifah l.
Unfollow Latifah l.
Share Review
Report Review

RUN FROM FASHION NOVA!
February 14, 2018

Never shop at this company. If YOU ARE NOT A CELEBRITY OR HAVE 100K FOLLOWERS THEY DONT GIVE A FLYING $#*! ABOUT YOU. ASK YOURSELF THIS... THESE MOTHER$#*!ERS SAY THEY DONT GIVE OUT REFUNDS. YOU SPEND OVER 100 DOLLARS AND THEY SEND U SOME BUSTED $#*! MERCHANDISE WHICH IS WHAT HAPPENED TO ME... AND TELL YOU OH WE DONT DO REFUNDS BUT WE WILL GIVE A STORE CREDIT. LMAO $#*! U GOT ME $#*!ED UP!. RUN ME MY MONEY. IF CARDI B DIDNT WANT THAT $#*! THEY WOULD GIVE HER HER MONEY BACK IN A INSTANT AND PROBABLY OFFER TO KISS HER $#*! WHILE DOING IT! BUT SINCE MFS AINT CELEBRITIES AND $#*!. THEY WANNA TRY YOU WITH OH U CAN HAVE A STORE CREDIT. NOOOOO $#*!. U SENT ME SOMETHING $#*!ED UP AND THAT I DID NOT WEAR. OH TRUST AND BELIEVE U BOUTA RUN ME MY MONEY. MORAL OF THE STORY DONT BUY $#*! FROM THEM. UNLESS YA RICH $#*! LIKE RICK JAMES!

Date of experience: February 14, 2018
Texas
1 review
1 helpful vote
Follow Judith C.
Unfollow Judith C.
Share Review
Report Review

Clothing is good quality
February 14, 2018

I ordered a hoodie for my daughter from this site. It did take a couple days to receive my order The clothing sizes run small so be prepared for that. Order large. The clothing is good quality and my daughter absolutely loves them!

Date of experience: February 13, 2018
Florida
1 review
1 helpful vote
Follow S C.
Unfollow S C.
Share Review
Report Review

The item got delayed for a few hours but thats okay, things like that happens sometimes. When the item got delayed, I immediately contacted their customer support and they answered right away. Im really happy with my experience here in Fashion Nova.

Date of experience: February 13, 2018
Maryland
1 review
1 helpful vote
Follow Jane F.
Unfollow Jane F.
Share Review
Report Review

I just bought a pair of flats from them and the item that I was expecting came on time. I was pleased by their over-all service and to top all of that, they have an excellent Customer Service!

Date of experience: February 13, 2018
Washington
1 review
1 helpful vote
Follow Joanna T.
Unfollow Joanna T.
Share Review
Report Review

I quickly contacted their customer support on phone and to my surprise, they answered immediately. They asked about my shipping details and they quickly followed and looked up my order. They were very sorry about the delay and promised that my item will be here on the 4th day. It really did! And I was really relieved.

Date of experience: February 13, 2018
North Carolina
1 review
1 helpful vote
Follow Amy S.
Unfollow Amy S.
Share Review
Report Review

It was worth the risk. I admit that I had doubts when I first encountered their site but I mean why not give it a try? So yeah, did tried it and now, currently planning to have a 3rd upcoming order. My first two we're great, both arrived on the promised date given and both came within good packages. If you're unsure then, I urge you to give it a try!

Date of experience: February 13, 2018
Pennsylvania
1 review
6 helpful votes
Follow Shane B.
Unfollow Shane B.
Share Review
Report Review

Zero stars. Basically, I ordered over $300 worth of clothing and was promised free 2 day shipping since my order was over $75.

Well, that was February 4th. I received a tracking number on February 5th. It's now February 13. When I track the number provided, it states that a shipping label was created but USPS has not received the items to actually ship them. The website states to reach out to the retailer. So I reached out to the retailer and guess what they said... "Your items have been shipped, you'll receive an update within 24-48 hours from the time the label was created". Well Fashion Nova, it's now been well over 168 hours. Ridiculous and unprofessional. I bet all of the "Instagram Models/Influencers" receive their items immediately. News Flash FN, your influencers won't matter if you don't provide good service to your customer base. Furthermore, promising 2 day shipping and advertising it on your website knowing that you can not fulfil and ship items within 2 days is against the law. It's called FALSE ADVERTISEMENT.

Date of experience: February 13, 2018
New York
1 review
1 helpful vote
Follow Cynthia M.
Unfollow Cynthia M.
Share Review
Report Review

Check 'em out
February 14, 2018

I literally surf fashion nova everyday to spot some new and great deals. Am I addicted though? Well, regardless, i have been ordering a lot of stuff from them and I'm really happy with all of it. 2 day shipping was also a bonus.

Date of experience: February 13, 2018
Massachusetts
1 review
1 helpful vote
Follow C H.
Unfollow C H.
Share Review
Report Review

Willl order again soon
February 14, 2018

I already ordered 3 pieces of clothing which are all great! Fits me perfectly. Willl order again soon.Job well done fashion nova

Date of experience: February 13, 2018