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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Wonderful shopping experience. Site was easy to navigate through. The check out process was very simple. And my items came quickly. Would definitely recommend.
I place all my orders online makes shopping quick and easy to do. And if something doesn't fit right, you can take it to the store for a hassle free return.
I love to shop online at fashionnova! They have a lot different merchandise that my store here n town don't have!
Im 100% sure that fashion nova will always deliver my item in 2 days! Never did I experience a delayed shipping even Im far from America. A competent company like this will sure stay long in this business.
Been ordering any kind of stuff here in fashion nova and I am proud with it. My last order, as I can remember is a sleek shirt that has some prints with it, its actually not my style but I need to try new things. It arrived within just 3 days tho and that shipping time really makes me wanna stay for more.
I actually experimented a lot of styles by using fashion novas selection and they pretty much did the trick! I also find this easy to use since my ordered items comes by at my house for only 2 business days! It is actually the fastest online shop that can deliver at that time.
Site states: We offer 2-day shipping on all orders with a flat rate of $6.00. Majority of all orders arrive between 1-2 days, but in very rare instances, please allow up to 3 days. MY ORDER TOOK OVER 1 WEEK company only offered me a refund MINUS SHIPPING! Horrible Customer Service!
Everytime I've order something from Fashionnova it has always looked as the picture on the site. The pieces are really nice in real life and I have never had any problems. The service is good and have always answer me if I have had any questions.
I had the experience of shopping at fashionnova and will not repent, despite being a big fan of buying online and on site international surprised with the service and delivery term option that comes on the day established by them. I was very happy with the results of my purchase. The clothes are very good quality and the service is very satisfactory.
Lie about shipping times, false advertisement! I ordered stuff got receipt on the 9th with 2 day shipping. Still have not received. I planned to give as a gift for Valentines Day but had to go to store and get something else. I will call customer service see what they can do. I def will not buy from them again unless they make it right. I will update
I have quite a few items from fashionnova, for myself and presents for my sister. I've gotten a lot of compliments on them. The quality is good and the postage is free, and they have a good relationship with customers. I would definitely recommend them to anyone!
Never shop at this company. If YOU ARE NOT A CELEBRITY OR HAVE 100K FOLLOWERS THEY DONT GIVE A FLYING $#*! ABOUT YOU. ASK YOURSELF THIS... THESE MOTHER$#*!ERS SAY THEY DONT GIVE OUT REFUNDS. YOU SPEND OVER 100 DOLLARS AND THEY SEND U SOME BUSTED $#*! MERCHANDISE WHICH IS WHAT HAPPENED TO ME... AND TELL YOU OH WE DONT DO REFUNDS BUT WE WILL GIVE A STORE CREDIT. LMAO $#*! U GOT ME $#*!ED UP!. RUN ME MY MONEY. IF CARDI B DIDNT WANT THAT $#*! THEY WOULD GIVE HER HER MONEY BACK IN A INSTANT AND PROBABLY OFFER TO KISS HER $#*! WHILE DOING IT! BUT SINCE MFS AINT CELEBRITIES AND $#*!. THEY WANNA TRY YOU WITH OH U CAN HAVE A STORE CREDIT. NOOOOO $#*!. U SENT ME SOMETHING $#*!ED UP AND THAT I DID NOT WEAR. OH TRUST AND BELIEVE U BOUTA RUN ME MY MONEY. MORAL OF THE STORY DONT BUY $#*! FROM THEM. UNLESS YA RICH $#*! LIKE RICK JAMES!
I ordered a hoodie for my daughter from this site. It did take a couple days to receive my order The clothing sizes run small so be prepared for that. Order large. The clothing is good quality and my daughter absolutely loves them!
The item got delayed for a few hours but thats okay, things like that happens sometimes. When the item got delayed, I immediately contacted their customer support and they answered right away. Im really happy with my experience here in Fashion Nova.
I just bought a pair of flats from them and the item that I was expecting came on time. I was pleased by their over-all service and to top all of that, they have an excellent Customer Service!
I quickly contacted their customer support on phone and to my surprise, they answered immediately. They asked about my shipping details and they quickly followed and looked up my order. They were very sorry about the delay and promised that my item will be here on the 4th day. It really did! And I was really relieved.
It was worth the risk. I admit that I had doubts when I first encountered their site but I mean why not give it a try? So yeah, did tried it and now, currently planning to have a 3rd upcoming order. My first two we're great, both arrived on the promised date given and both came within good packages. If you're unsure then, I urge you to give it a try!
Zero stars. Basically, I ordered over $300 worth of clothing and was promised free 2 day shipping since my order was over $75.
Well, that was February 4th. I received a tracking number on February 5th. It's now February 13. When I track the number provided, it states that a shipping label was created but USPS has not received the items to actually ship them. The website states to reach out to the retailer. So I reached out to the retailer and guess what they said... "Your items have been shipped, you'll receive an update within 24-48 hours from the time the label was created". Well Fashion Nova, it's now been well over 168 hours. Ridiculous and unprofessional. I bet all of the "Instagram Models/Influencers" receive their items immediately. News Flash FN, your influencers won't matter if you don't provide good service to your customer base. Furthermore, promising 2 day shipping and advertising it on your website knowing that you can not fulfil and ship items within 2 days is against the law. It's called FALSE ADVERTISEMENT.
I literally surf fashion nova everyday to spot some new and great deals. Am I addicted though? Well, regardless, i have been ordering a lot of stuff from them and I'm really happy with all of it. 2 day shipping was also a bonus.
I already ordered 3 pieces of clothing which are all great! Fits me perfectly. Willl order again soon.Job well done fashion nova
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

