Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
1 helpful vote
Follow Becky C.
Unfollow Becky C.
Share Review
Report Review

Its like magic! Fashion nova has really wide and diverse choice of clothing that doesnt fail to amaze me. Tops are even well-designed and arrives in time! They never have been late when it comes to delivery and it can handle any pants you throw at it. Im seriously ordering more sometime.

Date of experience: February 26, 2018
California
1 review
1 helpful vote
Follow Tasha H.
Unfollow Tasha H.
Share Review
Report Review

I highly suggest to bookmark fashion nova like what I do to always remind me of its existence. I was fascinated by this site because of the romper I have ordered last month that until now, looks brand new! For quality clothes, switch to FN now!

Date of experience: February 26, 2018
Tennessee
1 review
1 helpful vote
Follow Alison B.
Unfollow Alison B.
Share Review
Report Review

There are so many things to be done here in fashion nova and one thing that I am thankful for is the easiness of their service and the availability of 2 day shipping! Even though there are delays sometimes, they still manage to deliver it like the blue cocktail dress from last month, the customer support apologized afterwards which is for me, a great trait from them.

Date of experience: February 26, 2018
California
1 review
1 helpful vote
Follow Claire P.
Unfollow Claire P.
Share Review
Report Review

I will use this site until the day I die. Fashion nova did changed me a lot and most of it is the way I dress and my over-all lifestyle. My style got influenced by my friends but all the clothes are from FN which all I got from discounts!

Date of experience: February 26, 2018
California
1 review
1 helpful vote
Follow Vicki B.
Unfollow Vicki B.
Share Review
Report Review

In just one look, I can say that their tops is durable and can last for a long time. I will buy like 10 here and I will wear them everyday! I swear!

Date of experience: February 26, 2018
Colorado
1 review
1 helpful vote
Follow Grace M.
Unfollow Grace M.
Share Review
Report Review

Good reviews everywhere!
February 26, 2018

Fashion nova deserves a lot of praises since they are giving the best of their best to the customers that only wants to be served well, like me! I have reviewed this site positively since have received the package containing all the items I shipped. It contains everything from the shoes up the the skirt I have ordered and whats the best is they only taken care of it in just 3 days! Really though, I could tell that fashion nova will last for a long time! Cheers to infinity!

Date of experience: February 26, 2018
California
1 review
1 helpful vote
Follow Shannon B.
Unfollow Shannon B.
Share Review
Report Review

Mine just arrived a while ago and I told myself that I need to make a review about it so here I am! So it arrived in front of our house in 3 business days and it doesnt have any factory defects, a great thing for me. Value for money is also 10/10 got the quality for the money I paid for. I will order soon, very soon!

Date of experience: February 26, 2018
California
1 review
1 helpful vote
Follow Monica T.
Unfollow Monica T.
Share Review
Report Review

Normally, our local stores dont display discounts and sales that much so having fashion nova offer theirs is so great since they have a lot of quality clothings for us, ladies. They are also capable of delivering it within no time! Mine arrived yesterday and it took them only 3 days to do so and the best part about it, Ive got nothing to pay with the shipping!

Date of experience: February 26, 2018
Texas
1 review
1 helpful vote
Follow Lora S.
Unfollow Lora S.
Share Review
Report Review

FN is so special
February 26, 2018

First time using this kind of things and Im loving it! The site was very very easy to navigate. Took me only 10 minutes to finish the ordering process. Im expecting the cute mini skirt I saw on site and I believe that the specs would match my sizes. Hope fashion nova wont fail. Expecting so much!

Date of experience: February 26, 2018
Pennsylvania
1 review
1 helpful vote
Follow Mercedes P.
Unfollow Mercedes P.
Share Review
Report Review

I freaked out when FN started handing out free shipping to everyone and it marked the fashion nova age! Srsly, there are already a lot of teens using this and I am really happy for that! Fashion nova combines sexiness and conservatives in one dress so no worries for our teens, Theyll look perfect just like me

Date of experience: February 26, 2018
Arkansas
1 review
1 helpful vote
Follow Geraldine S.
Unfollow Geraldine S.
Share Review
Report Review

Finally no more anxiety for orders with fashion novas two days shipping FREE! Yes they were all free and Im enjoying it now. The privileges of being a nova babe is endless!

Date of experience: February 26, 2018
California
1 review
1 helpful vote
Follow Billie C.
Unfollow Billie C.
Share Review
Report Review

He design is simple yet very effective when it comes to presenting dresses they sell. It was just last day that my shoes arrived in a good condition, perfectly matches any other courier services. Took them only 3 days to deliver by the way.

Date of experience: February 25, 2018
Jamaica
1 review
11 helpful votes
Follow Lorraine f.
Unfollow Lorraine f.
Share Review
Report Review

Orders not fulfilled
February 25, 2018

I just need someone to tell me if I will ever get the stuff I paid for with my hard earned cash. I hate to know that I trusted this site and I now feel sad.

Date of experience: February 24, 2018
Illinois
1 review
1 helpful vote
Follow Jeannette W.
Unfollow Jeannette W.
Share Review
Report Review

Was actually not believing at first but my friend justified this site to me. To summarize, My friend suggested this site and I eventually come to love it because it is efficient and isn't that much revealing.

Date of experience: February 24, 2018
New York
1 review
1 helpful vote
Follow Pearl A.
Unfollow Pearl A.
Share Review
Report Review

Violet dresses, oh la la!
February 24, 2018

I have chosen this greatly colored violet dress that is sittin on my wardrobe and I am looking forward on using it. Upon inspection, everything from the site's information is very accurate and I think that they did a good job selecting the best product for me. I personally think that this site is very helpful and I will forever buy and use everything here.

Date of experience: February 24, 2018
Georgia
1 review
3 helpful votes
Follow Brooke J.
Unfollow Brooke J.
Share Review
Report Review

So unhelpful
February 23, 2018

So I Ordered at least 10 things. I have ordered before no problems at all. However, THIS time. The postal service ''lost'' my package and routed it to the incorrect place.
Now I understand this is the postal Services issue. However, I reached out to my postal service and they said the claim must come from USPS. When I talked to the United states postal service to file a claim - they advised me the shipper must file the claim. I have now asked Fashion nova twice ( by email) to talk to USPS and file a claim. To sum it up their answer was pretty much '' it is not our responsibility '' it is the postal services issue. BUT it would have been different if I had purchased the insurance. First of all... I would like to TALK to someone about this issue because obviously they are not understanding through email. This now brings to me today. Where I have just been informed that my shipment is going '' Back to the shipper'' ALL OF THIS COULD HAVE BEEN FIXED IF JESS FROM FASHION NOVA CUSTOMER SERVICE JUST LISTENED TO ME AND TALKED TO USPS TO ADVISE THEM OF THE ERROR. Now I will most likely have to pay an additional Fee for customs and possibly not even get my shipment at all. Funny thing is I was actually going to order again now that some of my items were in stock. But now I am seriously second guessing it. I get better help from the places I order from china.

Date of experience: February 23, 2018
Michigan
1 review
1 helpful vote
Follow Sheri B.
Unfollow Sheri B.
Share Review
Report Review

I dont like waiting and when it comes to online orders, I only buy to those who offers quick shipping like fashion nova did. My money spent is totally worth it and an investment that is also worth! Thanks for not making me wait FN.

Date of experience: February 23, 2018
Virginia
1 review
1 helpful vote
Follow Angelica G.
Unfollow Angelica G.
Share Review
Report Review

Happy fashion life!
February 23, 2018

I have discovered this site because of my sister who is into fashion very much and she introduced me to it and I can say that Im already addicted to it! I have ordered some skirts recently and I am well surprised that they fitted perfectly for me! Will soon order more because of this, gotta thank my sister some time.

Date of experience: February 23, 2018
New York
1 review
1 helpful vote
Follow Celia G.
Unfollow Celia G.
Share Review
Report Review

I know now why a lot are trying out this site and it is because of the way fashion nova presents their items for us! Their website itself is already awesome, not that flashy like any other sites out there but instead it is simple and allows customers to browse their selection anyway they like.

Date of experience: February 22, 2018
Wisconsin
1 review
1 helpful vote
Follow Deanna K.
Unfollow Deanna K.
Share Review
Report Review

Very proud with fashion novas offered services because it allows us, who are tight in budget to ship our items even though we dont have that much funds! My shopping has gotten very far when compared last time and it was all thanks to fashion novas incredible 2 days shipping!

Date of experience: February 22, 2018