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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
0 helpful votes
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Great Service!
April 13, 2018

I love the selection of products and the prices. It's affordable and the quality of their products is great! I also love the shipping options with tracking numbers, which not every site has! And they are fast! I'm a fashion addict and I refuse to buy anywhere else since I got my first one from them!

Date of experience: April 12, 2018
Massachusetts
1 review
1 helpful vote
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HUGE SELECTION!
April 13, 2018

I love how broad of a selection they have! You can find ANYTHING for ANYONE on here and for very decent price. Great quality and wonderful customer service if you run into any issues!

Date of experience: April 12, 2018
Tennessee
1 review
3 helpful votes
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Invalid enail
April 13, 2018

Hey guys I ordered through fashion nova and my email was not correct but my address and everything else was, will my product still deliver

Date of experience: April 12, 2018
New York
1 review
1 helpful vote
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I love this site!
April 13, 2018

The clothes are always very trendy and affordable! They're not always the best quality, but certainly not bad, and I love everything I've gotten from them!

Date of experience: April 12, 2018
Kansas
1 review
1 helpful vote
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Excellent
April 12, 2018

The payment was easy & not complicated. The delivery period is exact what it state. Great customer service, very please with the shop

Date of experience: April 11, 2018
New York
1 review
1 helpful vote
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Wonderful
April 12, 2018

It´s wonderful that you can order things on the website. Prices are low and reasonable. Good job Fashionnova

Date of experience: April 11, 2018
Colorado
1 review
1 helpful vote
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It took 5 minutes to sort through what I wanted and the shipping was at a very affordable price thank you fashionnova

Date of experience: April 11, 2018
California
1 review
1 helpful vote
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Great Service!
April 12, 2018

I have ordered form this company several times and have never experienced any issues. All products have arrived and succeeded expectations!

Date of experience: April 11, 2018
Texas
1 review
1 helpful vote
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I'm so glad fashionnova is available for those living outside. We can get great products at great price and their reward system is amazing! They're very generous with their point systems and it's super easy to become elite member to get great discounts! When returning items are super easy and they return your items super fast!

Date of experience: April 11, 2018
Washington
1 review
0 helpful votes
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I've ordered from them before. Things usually come out how you see them online which is great! The only downfall is their stock. However, they DO give warnings about how long it will take an item to ship into stock. Still, I sometimes end up waiting longer than I originally expected, but it's worth the wait for some of the unique items on this site. Transaction was simple, and customer service is pretty decent. If you do need to call, you will actually get to talk to a human being which is always a bonus in my book.

Date of experience: April 11, 2018
Illinois
1 review
0 helpful votes
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I've bought a couple of times from fashionnova and the products haven't disappointed me yet. Although the products are fine, the shipping is the only problem. It will say on the site that it will ship within 3 days or something, but I often get my product maybe a month later. I know that sometimes they are shipped from some other country... but if it is going to take more than the 3-7 days, then fashionnova should say so.

Date of experience: April 11, 2018
California
1 review
1 helpful vote
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Its been twice already that fashion nova has just kept my money and never sent me my orders. There is no way to get a hold of customer service and Im very disappointed

Date of experience: April 11, 2018
Washington
1 review
2 helpful votes
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BUYER BEWARE! Their clothes run SMALL and they do not allow returns! Their website says they do - but it's only a merchandise credit. IF THEY RECEIVE YOUR RETURN! I sent my $100 return back - paid to return it with UPS TRACKING and they claim they never received my return! Even after I showed them someone from their building signed for it! This is a SCAM! Customer Service number - you'll never get a LIVE person no matter what option you choose.

Date of experience: April 11, 2018
Georgia
1 review
1 helpful vote
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I spend a lot of time and take good care in choosing what to buy and I always end up here. It is full of unique clothes and accessories that will most certainly impress you. It exceeds all other clothes websites and I truly wish I could own everything on this website. The prices are very reasonable and it might even cost you nothing to have your orders delivered!

Date of experience: April 11, 2018
Tennessee
1 review
1 helpful vote
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Their is a lot of good advertised and clothing the wide variety of options is very impressive. I will definitely make this into my number one shopping site good bye amazon!

Date of experience: April 11, 2018
Illinois
1 review
1 helpful vote
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BEST
April 11, 2018

Overall great website. Offers a variety of cute clothes and accessories. I recommend to all my friends!

Date of experience: April 11, 2018
Texas
1 review
1 helpful vote
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Very easy to use
April 11, 2018

Very easy to use. But I wish their sites or sellers would sell nice clothing. Have a special section for these sizes for large women.

Date of experience: April 10, 2018
Georgia
1 review
1 helpful vote
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Awesome
April 11, 2018

I like to buy my stuff there because i can't find any store where they sell the same type of clothes. And it's cheap!

Date of experience: April 10, 2018
Canada
1 review
6 helpful votes
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Poor customer service
April 10, 2018

Customer service is extremely poor. Service and attitude wise. They wont honor their referral bonus and then cannot provide a straight answer as to why, even though i provided them with a screenshot of their policy. Then they ignore my emails altogether.

Date of experience: April 10, 2018
Illinois
1 review
4 helpful votes
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$#*!ty company
April 10, 2018

Fashion nova has the worst costumer service! #novababe #fashionnova would never recommend any one shop there! They $#*!ed up my order and want me to pay to ship it back and pay for the product again! $#*! no! Fashion Nova

Date of experience: April 10, 2018