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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I love the selection of products and the prices. It's affordable and the quality of their products is great! I also love the shipping options with tracking numbers, which not every site has! And they are fast! I'm a fashion addict and I refuse to buy anywhere else since I got my first one from them!
I love how broad of a selection they have! You can find ANYTHING for ANYONE on here and for very decent price. Great quality and wonderful customer service if you run into any issues!
Hey guys I ordered through fashion nova and my email was not correct but my address and everything else was, will my product still deliver
The clothes are always very trendy and affordable! They're not always the best quality, but certainly not bad, and I love everything I've gotten from them!
It´s wonderful that you can order things on the website. Prices are low and reasonable. Good job Fashionnova
It took 5 minutes to sort through what I wanted and the shipping was at a very affordable price thank you fashionnova
I have ordered form this company several times and have never experienced any issues. All products have arrived and succeeded expectations!
I'm so glad fashionnova is available for those living outside. We can get great products at great price and their reward system is amazing! They're very generous with their point systems and it's super easy to become elite member to get great discounts! When returning items are super easy and they return your items super fast!
I've ordered from them before. Things usually come out how you see them online which is great! The only downfall is their stock. However, they DO give warnings about how long it will take an item to ship into stock. Still, I sometimes end up waiting longer than I originally expected, but it's worth the wait for some of the unique items on this site. Transaction was simple, and customer service is pretty decent. If you do need to call, you will actually get to talk to a human being which is always a bonus in my book.
I've bought a couple of times from fashionnova and the products haven't disappointed me yet. Although the products are fine, the shipping is the only problem. It will say on the site that it will ship within 3 days or something, but I often get my product maybe a month later. I know that sometimes they are shipped from some other country... but if it is going to take more than the 3-7 days, then fashionnova should say so.
Its been twice already that fashion nova has just kept my money and never sent me my orders. There is no way to get a hold of customer service and Im very disappointed
BUYER BEWARE! Their clothes run SMALL and they do not allow returns! Their website says they do - but it's only a merchandise credit. IF THEY RECEIVE YOUR RETURN! I sent my $100 return back - paid to return it with UPS TRACKING and they claim they never received my return! Even after I showed them someone from their building signed for it! This is a SCAM! Customer Service number - you'll never get a LIVE person no matter what option you choose.
I spend a lot of time and take good care in choosing what to buy and I always end up here. It is full of unique clothes and accessories that will most certainly impress you. It exceeds all other clothes websites and I truly wish I could own everything on this website. The prices are very reasonable and it might even cost you nothing to have your orders delivered!
Their is a lot of good advertised and clothing the wide variety of options is very impressive. I will definitely make this into my number one shopping site good bye amazon!
Overall great website. Offers a variety of cute clothes and accessories. I recommend to all my friends!
Very easy to use. But I wish their sites or sellers would sell nice clothing. Have a special section for these sizes for large women.
Customer service is extremely poor. Service and attitude wise. They wont honor their referral bonus and then cannot provide a straight answer as to why, even though i provided them with a screenshot of their policy. Then they ignore my emails altogether.
Fashion nova has the worst costumer service! #novababe #fashionnova would never recommend any one shop there! They $#*!ed up my order and want me to pay to ship it back and pay for the product again! $#*! no! Fashion Nova
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

