Fashion Nova
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Yesstyle
Snag Tights
Spiral Direct
Missguided
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Shein
Bloomchic
In The Style
Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really love how this website has so many products from their brands and the discounts were very helpful and encouraging!
Fashionnova is the best ever!, by far, the best online shopping site trendy clothes. They have reasonable price range, and ship very fast. I live in Texas and still usually receive the package less than a week. Recommend to anyone whos into fashion style clothing! 5 out of 5 for sure
This was my first time ordering from fashion nova and I was really excited to try out their jeans that they market towards curvier women... So I order a pair and size up (because they said they ran small on the website), when the jeans came in I couldn't even get them over my hips (I'm usually a size 3 and these were a size medium). So I returned them and paid the $12 dollar flat rate shipping fee and reordered another pair. The pair that came in was a completely different pair of jeans and they were a size LARGE instead of a size 5... Now I have to pay $12 again to return them AGAIN! I even watched youtube videos on the sizing of their jeans. Never ordering from them again
I recently tried to order a dress for my graduation and I've been waiting for a while and all of a sudden I get an email from them saying I refunded the dress when I never did!
I ordered two pairs of jeans from Fashion Nova. They literally sent me a size 7, instead of a size 1 and neither of the jeans were the Fashion Nova brand. Nowhere on the site does it say that either product was YMI or I&M Jeans. In fact, they mailed me a size 7, instead of a 1, because Fashion Nova re-branded them and put a paper label on them saying they are a size 1, despite the jeans having a tag saying it's a size 7. They told me I could not get a refund, I can only get store credit despite the fact they sent me a product six sizes too big. AND I have to pay for the shipping costs for their mistake. I tried to call their customer service line about ten times. It is just a continuous loop where you have to leave a message and no one calls you back.
I have been ordering from fashionnova for more than four years now and I don't think I'll ever stop shopping here. There is so many choices for clothes, shoes, jewelry, accessories, you name it! The website and the app are both easy to understand, overall love this shop!
It's usually hard to look for certain clothing you want with an affordable price. But fashionnova has almost every kinds of style you look for with reasonable prices. This site saved me big on money, and I appreciate it.
Great place to get anything and everything, cheap but good quality products and they're always on time for shipping. Customer service is extremely fast when you're in trouble and I've recommended the site to all of my friends.
This site has so many great fashion clothes for a good price compared to some sites! Clothing and accessories are super super cute too!
This is my favorite shopping site. Delivery is really fast and there's no problem with ordering. I always choose fashioonnova over another sites. I truly recommend it.
I ordered until today have always been as shown on the models, of good quality and never took too long to arrive.
Wonderful clothes and very user-friendly website! You get what you pay fair. Very honest. Amazing prices for quality clothes!
They keep their word and the reviews are honest. Good place to do online shopping. Never been disappointed. Great items and delivery service
I've been buying from Fashionnova for about a year now and to be honest it's one of the best online stores out there. The clothes are all at such a good price with very nice design. I have no complaints with this store at all. Everything always arrives in great condition and in really good time as well.
I love this site, has a brilliant selection and great promo deals all the time to keep it cheap and cheerful!
The website seems to have some difficulty not being jumpy and glitchy, but beyond that I have no qualms about the ordering process. I look forward to receiving my first order from this site and, with any luck, becoming a loyal customer!
Very cute and decent stuff! So far I've gotten 3 shirts from them and I must say I'm very satisfied. Everything is as described and of decent quality (definitely better than, say, H&M :)) )) I love their fashion style and would definitely shop from them again.
Great user friendly interface. Reasonable prices and fast delivery without too high of shipping costs. Thank You Fashionnova
My fiancée loves this website and shows me stuff she likes all the time, as well as the reasonable prices makes shopping for her a breeze
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members