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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Georgia
1 review
1 helpful vote
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Knee-high boots
February 19, 2019

I look so sassy in my knee high boots. Fashion nova definitely makes quality items. The boots don't feel like they're chaffing at my skin and my legs actually feel strong in it because of the material. I feel sexy and powerful in them.

Date of experience: February 18, 2019
Illinois
1 review
1 helpful vote
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Large women
February 19, 2019

I love fashion nova's use of plus-sized models. Only a few fashion companies can appreciate Large beauty. This definitely opens up to customers who are just as large and love fashion just as much. Continue being body-positive.

Date of experience: February 18, 2019
Florida
1 review
1 helpful vote
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Face fashion
February 19, 2019

It's not enough for fashion nova to dress you up, they gotta fab up your face, too. This is exactly what they're trying to do with all the beauty products they have, and they work really, really well.

Date of experience: February 18, 2019
California
1 review
2 helpful votes
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No flake
February 19, 2019

Fashion Nova's make up has good quality. They create great textures and they're not flaky, even the thicker creams. The makeup they have can blend well.

Date of experience: February 18, 2019
Massachusetts
1 review
1 helpful vote
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Proper pricing
February 19, 2019

All of fashionnova's clothes are priced correctly. The quality and design is put into account. It might seem like you're overpaying sometimes, but you forget all that when you actually get to wear what you ordered.

Date of experience: February 18, 2019
North Carolina
1 review
2 helpful votes
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Pocket-friendly
February 19, 2019

Everytime I buy from fashion nova it doesn't feel like my pockets are going to cry. In fact I never feel like I have to limit my eating or clubbing money just to buy good clothes.

Date of experience: February 18, 2019
Illinois
1 review
1 helpful vote
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Discounts
February 19, 2019

Unlike other online shops, fashionnova doesn't forget to incorporate discounts when you purchase an item. I also like how you can just browse the category that has all the discounted items in it. I'm very careful with my money so I appreciate all that stuff.

Date of experience: February 18, 2019
New York
1 review
3 helpful votes
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Sad excuse of a company
February 19, 2019

Worst customer service, they try to scam you. I feel like there are many fake reviews out there. NEVER try to return something, they will scam you out of it because you cannot prove it! They also leave you on hold to hang up on you every time!

Date of experience: February 18, 2019
Pennsylvania
1 review
1 helpful vote
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Clarifications
February 19, 2019

Whenever I need clarifications on something, FN's customer service are able to clarify them all with just one reply mail. I always get good answers and I never had a "what?" moment with their replies.

Date of experience: February 18, 2019
California
1 review
2 helpful votes
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Web use
February 19, 2019

Using fashionnova's website is very easy. I like how organized the clothes are and I like how you can immediately see if a certain product is available in another color and how the price tags are easily seen and also how you can see if something is low in stock or not in stock anymore.

Date of experience: February 18, 2019
Florida
1 review
1 helpful vote
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Perfect mould
February 19, 2019

FN has bodysuits that force fat down and give you a great figure. It's a perfect mould because it results in a really great figure without making you look awkward. They also aren't obvious underneath.

Date of experience: February 18, 2019
Michigan
1 review
2 helpful votes
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Email replies
February 19, 2019

I'm amazed with how quickly fashionnova was able to reply to my mail. They must have a lot of mail coming in everyday and yet they were able to answer me promptly. The responses weren't just quick, they had good content as well.

Date of experience: February 18, 2019
Colorado
1 review
1 helpful vote
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Perfect fit
February 19, 2019

All the outfits I order are perfect fits for me. I'm so comfortable with my outfits and I love not having to adjust anything constantly. Fashion should be comfortable too.

Date of experience: February 18, 2019
Georgia
1 review
0 helpful votes
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As scheduled
February 18, 2019

If fashionnova says you'll get your order in three days, you'll get it in three days. They deliver as scheduled. I believe that timeliness reflects on their professionalism. They're good at being on time so it must mean that they have an efficient system.

Date of experience: February 18, 2019
Colorado
1 review
1 helpful vote
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Delivery time
February 18, 2019

Delivery time is important because no shop should ever keep their customers waiting. Fashion Nova is well aware of this obviously because they always deliver according to schedule and any delays won't take too long.

Date of experience: February 18, 2019
Washington
1 review
2 helpful votes
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Lolita socks
February 18, 2019

I bought quite a few of fashionnova's knee-high socks. I love the lolita feel it gives to an outfit. I'm quite inspired from japanese kawaii fashion and these socks are perfect. They can also keep your legs really warm, so there's another excuse to wear them.

Date of experience: February 18, 2019
Ohio
1 review
1 helpful vote
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Garter tights
February 18, 2019

The garter tights I order from fashion nova can be worn both outdoors and indoors (for valentine's). They can be worn more than once without becoming loose and they add a great deal of fierce sexiness to an already hot outfit.

Date of experience: February 18, 2019
New York
1 review
1 helpful vote
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On time
February 18, 2019

Fashion Nova has never failed to deliver on time so far. I'm not saying I'm waiting for them to screw up, I'm saying that this is the best record any shop has ever set, based on my standards.

Date of experience: February 18, 2019
New York
1 review
1 helpful vote
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Voilet top
February 18, 2019

The voilet top I bought from FN is so cute and professional at the same time. I like wearing it at work. I look extra pretty in it. It gives a good balance of stricy and pretty.

Date of experience: February 18, 2019
California
1 review
1 helpful vote
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Bodysuit trend
February 18, 2019

Bodysuits have been trending lately and most of the new arrivals are bodysuits. Fashion Nova knows to keep up with fashion trends. The difference between fashion nova and other trendy shops is that they make it available for plus-sized customers and you don't feel terrible when you wear them because the fit makes you look extra sexy.

Date of experience: February 18, 2019