Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery service is great. Fashionnova really brings fashion on fast wheels. I always get my order on time and within a few days, and not a day later. This is the kind of service that deserves a good review.
There are always these funny online shopping fails that happens like dresses too small for even a leg to fit through, or jeans that are big enough for two legs to go through. But none of that has ever happened to me. My size is always right.
I like playing around with eyeshadow. I like to match them to an event I'm attending. I can achieve a lot of different effects with Fashion Nova's eyeshadow palette. There's a lot of colors to choose from.
Fashionnova's neutral territory has a whole lot of theme for me to try and experiment with. I love how simple they are compared to the usual fashionnova items. They have a different charm to them and they make the wearer look effortlessly pretty.
Based on my experience I am giving this website 2 stars because I do like the quality of the clothes, I think they are decent for the price. Especially when they have promotions, sometimes up to 40% off!
However why I am giving it only two stars and also annoyed me and made me almost bowed to never come back (only came back yesterday because of the 40% off promotion) was that I returned about four items or so that I purchased online, shipping it to the refund center or whatever the address is to return items on the website. When I went to the post office, the lady there warned me that a girl that tried to return her items a couple weeks ago and never got her refund because Fashion Nova said that they never received her package. So I got tracking and insurance on my package if I remember correctly. I even took a photo of my receipt in case I lose it. I waited and waited and waited for an e-credit but nothing. So I decided to contact customer service and emailed them about my situation along with the photo of my receipt. The only thing they sent me (and probably everyone else (was that because they were moving to a new warehouse that the orders will be delayed or something along those lines) I NEVER received a personalized email for the refund. My refunded items were worth at least $30... that I will NEVER get back. If you are reading this Fashion Nova is there any way that you could help me get my refund?! For your reference I sent back the items on November 21st 2018.
Fashion Nova's clothes are inexpensive and you never feel cheated when you buy their clothes. They always have great quality. The good looks are a given, but it's not common to have clothes that are durable.
I am about to start work on Monday and I am very nervous about working in an office. I didn't know how to dress. It was so easy finding something appropriate from Fashion Nova. I have outfits prepared now for every day of the week.
I don't really need to wear makeup anymore if I just continue on with fashionnova's skin care treatment. My eyebags and pimple marks are gone, my skin is moisturized, and my lips have a nice pink tint to them.
I sleep like a baby every night because of fashion nova's satin sleepwear and onesies that I bought. They're really comfortable on my skin and I love how soft and smooth it feels.
I didn't think online deliveries could be this efficient. Fashionnova continuously delivered my orders at the specified time they said they would. They're convenient to work with and I like how fast I could get my orders.
Fitting is never a problem with Fashion Nova because they have a very reliable and accurate size guide that makes everything right for the customer.
I tried fashionnova's lashes and they are great to wear. They're beautiful, they don't look cheap and the glue does not cause me problems like itching or anything.
I'm maximizing the pregnancy glow I acquired by wearing fashion nova's Hot mama collections. It's so liberating to not be a part of society's expectations that pregnant women are visibly struggling with the new life forming in them.
Fashion Nova's beautiful designs, flattering styles, size guides, and services are all worth a billion dollars but everything is so cheap that they announced themselves as affordable fashion.
I'm all set for work at the new company with fashionnova's wear to work outfits. I bought enough for a whole month's worth. The company emphasized that being presentable is important, so I turned to fashionnova.
I don't see any sign of my eyebags anymore after I've continuously used Fashion Nova's eyebags treatment. They skin is much lighter now and now I don't worry too much about staying up late because I have an easy fix anyway.
I bought two pairs of jeans from Fashion nova, both in a size 7 (AUS size 10). When they arrived the first pair I tried on fit great! The second however fit terribly, like they were made for a size 2 (AUS size 6). Shipping anything back to America from Australia basically costs the cost of the item, and to just receive store credit for it isn't even worth it :/
Wearing comfy clothes and being fashionable often don't come hand-in-hand but this is certainly possible with fashion nova's designs and smart styles. Now comfort isn't sacrificed for style.
I'm finished with my order and I'm so excited! This is my third order of Fashion Nova and the first two came out pretty well! I don't think I'm going to stop on three tho! Teehee
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

