Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was able to buy a lot of high quality, beautiful clothes because fashionnova sells them so cheaply. I haven't even shopped at their discounted section yet.
For such a big name and I'm sure with lots of sales, their return Policy is the worst thing ever! They want you to pay for shipping costs plus if you do return you will NEVER see a refund because they give you in store credit. For such a big company they don't want to pay for crap.
I ordered a pair of jeans that were to small for me. I looked at the return slip that came inside my package and it says that if it ends with $. 96, $. 97, or $. 98 it is final sale. The jeans I bought ended with a $. 00 so I thought I would be ok to proceed with the return. WELL I WAS WRONG! The website says if it ends with $. 00 it is final sale. How does that make any sense? Now I wasted 40$ on a perfectly fine pair of jeans that just do not fit.
Shipping takes forever. Clothing quality isn't that great. ( bough a stretchy shirt and a while after you could the stretchy material breaking up...) costumer service 0 stars. My order took a month before receiving it, ( I am in Canada, I tried contacting costumer service to see what was wrong, and would continually get forwarded to their online service. WHICH ASKS YOU TO SEND AN EMAIL. YOU GET AN AUTOMATED MESSAGE SAYING THAT THEY ARE WORKING ON IT... TERRIBLE.
Fashion Nova makes high quality clothes and sells them at a low price. Their fabric is thick and they certainly did not go cheap in making the clothes.
The size guide is a very accurate guide because so far, I have had no complaints as to how my orders fit on me. Fashionnova's clothes always fit me well.
Fashion Nova's customer service actually emails you back, and they don't take too long either. They also make sure you understand what they're trying to say.
I appreciate fashionnova's customer service for guiding me through thetransactions because it's my first time ordering online and I had a lot of concerns.
FN's delivery service is efficient and it is professional, from what I've gathered. They are always able to deliver on the agreed date, my clothes seem to be handled well, and there are no missing items.
Their online delivery service is just great. Fashion Nova has never failed to deliver my orders on time and I'm glad I'm not doing any unnecessary waiting around.
All of fashionnova's merchandise are well made. Those things don't wear out or break easily. The materials are tough and durable and made to last.
Everything I order from fashion nova is such a great fit on me. I love how I don't feel uncomfortable moving around or changing positions because the clothes fit well.
I feel like such a fashionnova model wearing these logo clothes. I got the hoodie, the tee, and the leggings. Wearing fashionnova is such an honor.
Fashion nova clothes are inexpensive and totally affordable. I don't feel like spending too much on clothes. These clothes are worth the money I spend on because they're high quality and the service is efficient.
I love dressing up my eyes and make them look really unique and fancy looking with whatever color combinations I could think of. So fashion nova's eyeshadow palette is really great for me.
Fashion Nova's skin care treatments has made my skin look its best. I really don't need makeup anymore to coverup because there's nothing to hide and my blackheads are gone.
The customer service at fashionova is just wonderful. They've been so helpful to me and they explain things to me in a way that's really easy to get. Transacions are easier with heir guidance
Fashion Nova has great delivery service. I'm leaving a review because I appreciated their timeliness and easy coordinating. I really needed my clothes on time so I'm really grateful.
The baby tee from fashion nova's logo shop looks really cute and sexy. It emphasizes the cleavage and the logo doesn't ruin the look.
Fashion Nova sells their clothes at fair prices. You're not only paying for beautiful clothes, you're paying for the quality, and the great services that come with ordering from fashion nova.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

