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business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Colorado
1 review
1 helpful vote
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Cheap
April 17, 2019

I was able to buy a lot of high quality, beautiful clothes because fashionnova sells them so cheaply. I haven't even shopped at their discounted section yet.

Date of experience: April 17, 2019
Illinois
1 review
1 helpful vote
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Return Policy
April 17, 2019

For such a big name and I'm sure with lots of sales, their return Policy is the worst thing ever! They want you to pay for shipping costs plus if you do return you will NEVER see a refund because they give you in store credit. For such a big company they don't want to pay for crap.

Date of experience: April 16, 2019
California
1 review
1 helpful vote
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I ordered a pair of jeans that were to small for me. I looked at the return slip that came inside my package and it says that if it ends with $. 96, $. 97, or $. 98 it is final sale. The jeans I bought ended with a $. 00 so I thought I would be ok to proceed with the return. WELL I WAS WRONG! The website says if it ends with $. 00 it is final sale. How does that make any sense? Now I wasted 40$ on a perfectly fine pair of jeans that just do not fit.

Date of experience: April 16, 2019
Canada
2 reviews
0 helpful votes
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BAD. DO NOT PURCHASE
April 16, 2019

Shipping takes forever. Clothing quality isn't that great. ( bough a stretchy shirt and a while after you could the stretchy material breaking up...) costumer service 0 stars. My order took a month before receiving it, ( I am in Canada, I tried contacting costumer service to see what was wrong, and would continually get forwarded to their online service. WHICH ASKS YOU TO SEND AN EMAIL. YOU GET AN AUTOMATED MESSAGE SAYING THAT THEY ARE WORKING ON IT... TERRIBLE.

Date of experience: April 16, 2019
South Carolina
1 review
1 helpful vote
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High quality
April 16, 2019

Fashion Nova makes high quality clothes and sells them at a low price. Their fabric is thick and they certainly did not go cheap in making the clothes.

Date of experience: April 16, 2019
Texas
1 review
1 helpful vote
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Fits
April 16, 2019

The size guide is a very accurate guide because so far, I have had no complaints as to how my orders fit on me. Fashionnova's clothes always fit me well.

Date of experience: April 16, 2019
Alabama
1 review
1 helpful vote
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Emails back
April 16, 2019

Fashion Nova's customer service actually emails you back, and they don't take too long either. They also make sure you understand what they're trying to say.

Date of experience: April 16, 2019
Alabama
1 review
1 helpful vote
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Guided
April 16, 2019

I appreciate fashionnova's customer service for guiding me through thetransactions because it's my first time ordering online and I had a lot of concerns.

Date of experience: April 16, 2019
Texas
1 review
1 helpful vote
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FN delivery service
April 16, 2019

FN's delivery service is efficient and it is professional, from what I've gathered. They are always able to deliver on the agreed date, my clothes seem to be handled well, and there are no missing items.

Date of experience: April 16, 2019
Oregon
1 review
1 helpful vote
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Their online delivery service is just great. Fashion Nova has never failed to deliver my orders on time and I'm glad I'm not doing any unnecessary waiting around.

Date of experience: April 16, 2019
Texas
1 review
1 helpful vote
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Well made
April 16, 2019

All of fashionnova's merchandise are well made. Those things don't wear out or break easily. The materials are tough and durable and made to last.

Date of experience: April 16, 2019
Florida
1 review
1 helpful vote
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Great fit
April 16, 2019

Everything I order from fashion nova is such a great fit on me. I love how I don't feel uncomfortable moving around or changing positions because the clothes fit well.

Date of experience: April 16, 2019
Mississippi
1 review
1 helpful vote
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FN modeling
April 16, 2019

I feel like such a fashionnova model wearing these logo clothes. I got the hoodie, the tee, and the leggings. Wearing fashionnova is such an honor.

Date of experience: April 15, 2019
New Jersey
1 review
1 helpful vote
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Inexpensive
April 16, 2019

Fashion nova clothes are inexpensive and totally affordable. I don't feel like spending too much on clothes. These clothes are worth the money I spend on because they're high quality and the service is efficient.

Date of experience: April 15, 2019
Missouri
1 review
1 helpful vote
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Fancy eyes
April 16, 2019

I love dressing up my eyes and make them look really unique and fancy looking with whatever color combinations I could think of. So fashion nova's eyeshadow palette is really great for me.

Date of experience: April 15, 2019
Georgia
1 review
1 helpful vote
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Makeup not needed
April 16, 2019

Fashion Nova's skin care treatments has made my skin look its best. I really don't need makeup anymore to coverup because there's nothing to hide and my blackheads are gone.

Date of experience: April 15, 2019
Texas
1 review
1 helpful vote
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Assistance
April 16, 2019

The customer service at fashionova is just wonderful. They've been so helpful to me and they explain things to me in a way that's really easy to get. Transacions are easier with heir guidance

Date of experience: April 15, 2019
Florida
1 review
1 helpful vote
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Fashion Nova has great delivery service. I'm leaving a review because I appreciated their timeliness and easy coordinating. I really needed my clothes on time so I'm really grateful.

Date of experience: April 15, 2019
Indiana
1 review
1 helpful vote
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Baby tee FN
April 16, 2019

The baby tee from fashion nova's logo shop looks really cute and sexy. It emphasizes the cleavage and the logo doesn't ruin the look.

Date of experience: April 15, 2019
Pennsylvania
1 review
1 helpful vote
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Fair price
April 16, 2019

Fashion Nova sells their clothes at fair prices. You're not only paying for beautiful clothes, you're paying for the quality, and the great services that come with ordering from fashion nova.

Date of experience: April 15, 2019