Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have received my package from Fashion Nova and I am very satisfied with both the products and the delivery service.
Fashionnova's sleepwear feel as light as air on my body. It feels so good sleeping in them. I also love what I see when I look in the mirror.
Fashion Nova has great products that give you luscious lips. When you go out, they have Lurella lipsticks. If you're at home you can apply their lip masks to prevent drying and cracking.
I always check if the tracking number works whenever I buy from online shops because I got scammed once, but I have nothing to worry about when it comes to fashionnova, their tracking number always works.
I wear fashion nova's office sets to work and slowly the fashion nova trend is catching on to my other officemates.
Fashionnova clothes are made of great quality. The material isn't cheap and see-through and it's not the type to be stretched out when put in a washing machine.
Fashion Nova's short set allows me to move around comfortably when I do my work outs. I also wear it on lazy days when I only stay at home, because there's so comfy and breathable.
Transactions with fashion nova are never complicated. I am able to use discounts no problem, and I always get my money's worth.
I feel like I'm sleeping on clouds when I sleep in Fashion Nova's onesie or their satin PJ set. The materials are light and cozy-feeling, giving me great nights of sleep.
It feels great receiving orders on the day you expect them to come. A lot of other shops are disappointing on the delivering aspect, but not fashionnova.
I make my eyes all smokey-eyed every night with fashion nova's eyeshadow palette. The colors blend really well and they can be very vivid when you apply them.
I purchased a dress from Fashion Nova online. The dress cost $24.50, shipping cost $6.99 and tax cost $1.97. That is a total of $33.46 i spent on the dress. When i received the dress i tried it on and saw it was to snug. So i placed it back in the package it came in so i could return it. I spent $11.00 dollars to return the dress. Now I've spent a total of $44.46 on a dress i don't have. Fashion nova emailed me a couple of days later with my refund on a gift card for $13.02. I was in shock to see i only got 13.02 back when i spent in total $44.46. When i emailed them questioning why i only got $13.02 they responded telling me the dress was damaged! The dress was never damaged and was never worn besides me trying on the dress. Now i dont have an outfit and im out $44.46 because i refuse to order from then ever again. This is not customer service they basically took my money!
I shop here a lot in fashionnova and I'm glad there's no shady business going on. The tracking number always works, and there's nothing they've ever done to warrant suspicion.
Fashionnova's mauve suit set is now my favorite outfit to wear to work. I hope they design more that's similar to these.
Fashion Nova's designs are all so beautiful. I bought an embroidered gown from here not to long ago, and the embroidery details are so exquisite.
It's just right for FashionNova to have a plus-sized activewear section. After all, a lot of us want to improve our bodies while looking good, too. I intend to work out in the gym in a nice fabulous glory.
I like how talking to fashion nova's customer service is always fruitful. I never get confused or unsatisfied with their replies. Their answers are always clear and straight to the point.
Fashionnova's sweater and hoodie items all feel really great wrapped around you. They all feel like a nice warm hug.
FN's great services are consistent. You can expect them to always do their job right. They don't delivery on time just sometimes, they deliver on time, every time.
I like going for the natural look, and fashionnova has just the right palettes for me to do just that. They have the highlighting palettes and the nude palettes that will achieve the beautiful effect without a face transformation.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

