Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The perfect shop for me. Fashion nova's got it all. Great services, quality clothes, sturdy footwears and lovely customer care support. I could not ask for anything more.
Fashion Nova's services are as reliable as ever. The customer support is very efficient, they tend to queries promptly. And they're very vibrant, too. The delivery is always on schedule and the items are lovely.
The wool off shoulder mini dress at fashion nova is divine. I've got nothing but love for this shop. They've got almost everything I need and desire. And for very affordable prices, too.
When I clicked on the legging collection at fashion nova, I wasn't expecting much. I thought it would just be plain black, grey and brown leggings just like in the department stores. But they're not. They're very trendy and stylish. They've got really keen attention to details. I love it.
The statement shirts at FN are so witty and sweet. The graphic long sleeves are just the same. They're cozy to wear, too. I love how fast FN delivers my packages, just on time everytime.
Fashionnova cardigans are standard cardigans that's well decently priced. The colors don't fade that easily, too. They're comfortable to wear and the fabric is warm to touch. It keeps it cozy.
It was my first time to order at fashion nova last week and I had such a positive shopping experience. The website was so easy to use and the transaction was hassle free. My package came on time, too. I'll be coming back for more.
I've been obsessed with bodysuits for quite a while now and the neon orange luna ribbed bodysuit is a new addition to my wardrobe collection. I just can't stop myself, they're just so good. Thanks, Fashion Nova.
FN's party monster jeans are my new fave. This mid rise pair of jeans have served me just right. They emphasize my backside so damn well. I love how sturdy they are, too. Two thumbs up.
The falling out cover up pant at fashion nova is great for beach moments. They're just the right amount of sexy. And they don't wear too easily, too.
The multicolored maxi dress that I got last weekend was perfect for our family reunion on Friday. It's elegant and vibrant at the same time. Fits my personality and style so well. Thanks, FN.
High waist denim jeans never went out of style. I love how they complement my backside perfectly. It emphasizes my curves well, too. FN delivers fast and as promised, never a delay.
Handy and convenient tote bags are the real deal. Fashionnova's got a variety of styles and designs for theirs. I own three bags already and I'm still thinking of buying some more, maybe for my mom this time. They're super affordable and durable, too. Great stuff.
The heel collection at fashion nova has improved a lot since last year. The black ribbon heels are such babe. They're so attractive and stylish. I'd love to get my sister one.
FN's tropical ivory dress is so beautiful, every girl should own a piece. It's so cool to skin and feels so breezy when worn. My item got delivered real fast, too. Amazing items and services, FN. Thumbs up.
Cognac is my newfound obsession. It all started when I first purchased fashion nova's cognac mini dress last week. It matches my skin tone perfectly and now I can't stop looking at more cognac pieces.
Glittered shorts are in, and fashionnova made it happen. I love how cool they look. They even got a wide size range to match the demand. I love how convenient this shop is for me.
The new garter two piece lingerie at fashion nova are so nice. I just got mine last weekend and man do I love it! They make me feel so feminine and sexy. My husband loves it, too, by the way. Thanks, FN.
Fashion Nova's faux fur handcuffs are so cute I actually got two pieces one for me and another one still for me. Not that I'd use them, I just find them really nice and fluffy. But you'll never know, it might come in handy sometime.
I love how FN's tank tops could make me feel so sexy. The cut are so body specific, I feel like their tank tops are made just for me. Great stuff, FN. Keep them coming.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

