Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After being a loyal buyer at fashion nova for a year now, I still find their services very efficient. It's like ordering from a very close friend with a guaranteed safe delivery. I hope you keep to it, guys.
FN's got that wow factor that I always look for in a shop. The fabrics used are of the best quality for very fair prices. The details on their products are so keenly designed.
The shipment is very reliable with fashion nova. They always keep your items uncluttered in the packages. It's consistently dandy lovely when it arrives on my porch. I appreciate it a lot.
My packages from Fashion Nova are always something I look forward to. The dresses I order gets better every time. They feel like custom made for me every delivery.
Whether your a woman or a man, skinny or plus-size, fashionnova's got styles for everyone. Their items even come in different color combinations. They've got a wide inventory to match the damands, too.
The bathing suits at FN fit my curves just appropriately so. They don't show that much skin, yet it still looks sexy on me. I like it a lot.
Wearing fashion nova dresses is like fishing for praises. I get compliments every time I wear their maxi dresses, tops and skirts. Thanks a lot. I feel extra confident everytime.
My closet is filled with Fashion Nova dresses, scarves, jeans, swimwears and tops to the fullest. I got a separate rack for my sneakers and heels, too. They're that good.
In fashion nova, you can find countless finds that will match your personal style. I have, and I'm happy with my discovery. It saves me time, energy, and money.
FN's denim clothes are surprisingly good. They don't fade easily and they don't get cracked up fast. Everything's for an affordable price range, too.
The delivery is super prompt and the transactions are easy breezy to process. The quality of clothes exceeds my expectations always. Their collections get better with time. More power.
It's very exciting to shop four items for just $80. The sales are crazy and the clothes are no less good. They're all so beautiful in person and are comfortable, too. Keep it all coming, FN.
Whenever I shop online, I always make Fashion Nova a priority. I open their website first and oftentimes I get no reason to visit other sites after. They got almost everything here.
This is the first time I have ever left a review online, please do not shop here, you will never ever get your money back even if you don't get your items because of their shipping faults, they only ever offer store credit, and you will end up paying stupid amounts for shipping over and over and over again and not even receive your items. Do not do it.
Also. They claim to have customer service but you won't he able to get in contact with anybody as their phone lines are fake and they only send automatic responses via email, money scamming theiving bastards
I'm in Canada, made an order and right after I found something else I would like. I emailed fashion nova and was told they can't help me. They WILL NOT cancel any order or help you fix your order you just made. So they stat, once it gets to me I can send it back to make another order WTF!
I'm in Canada, so now I'm paying for shipping to ne and back to them. They dont care about customers. Also, have fun getting anyone live! It's all automatic emails sent you. This site has horrible customer service!
Do not expect to be able to return any clothes OR even swap them out for different sizes. How are you suppose to know what will fit or not when ordering online?! I am now stuck with $180 worth of clothes and MAYBE half of them f*cking fit and fashion nova won't exchange them. I will never shop here again. Such a damn waste of money. DONT BE FOOLED
Fashion Nova's website is obviously custom made for buyers, The buttons are so easy to use and discounts are everywhere. I've recommended the shop to friends already and they're talking about how good it is.
The dresses and jeans at FASHION NOVA are so practically fashionable. I can always find something within my budget range and they all turn out to be very sturdy items, like the glass sandals I got on my birthday last January.
Fashion Nova seems to understand my style so well. Everytime I visit the website, their top collection and skirts, even the working clothes set, delight me. There's always something I like every visit.
Transactions at fashion nova are done without any hassle on my part, very convenient and systematic. My shipments always come on time and the items are always complete.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

