Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
For a picky buyer like myself, everything at fashionnova seems to appeal to me a lot. The color combinations make sense and their tops, most especially, are so fashionably fab.
Fashion Nova's customer service are polite, professional and any issues are easily resolved. Fashion Nova provides you with everything to complete a great outfit, too.
I had to have a delivery shipped at a specific time and I thought Fashion Nova could cater to it. I was not disappointed. Thanks a lot for your reliable services.
Having to pay for my orders at fashion nova is so easy and I had no trouble on it so far. The delivery isn't delayed, either. This reflects good customer service.
I love how Fn's got a lot of items for bigger people like myself. It's finally easy for me to shop for a whole family of big beautiful women.
I can testify to the quality of services fashion nova offers. They deliver fast and their items are very lovely in person. Their skin care products are of top quality, too.
It's safe to order from fashion nova. FN cares about its customers. When I have a concern about something, they reply promptly. I always get my order.
Transactions with Fashion Nova are really smooth. They process the their transactions and discounts properly so there's no headaches later on.
I wanted to buy boots at a shop online and when I checked out fashion nova, it had so many different types. I didn't know there was so much variety to choose from. The delivery was prompt as well.
The thin heels of the cute black boots I ordered from fashion nova are so sturdy, I trust that it won't break easily. They work well with a lot of my closet clothes, too.
With Fashion Nova, I get quality clothes for affordable prices. It's like the best of both worlds. They give out discounts and sales, too. I love that their delivery service is so convenient, I don't need to worry about my purchases.
I was looking for an affordable dress to go with my black heeled boots for a part y on the weekend and I was so glad that my friend recommended me this shop. I got two dresses for my budget and they were lovely.
Fashion Nova's collection of onepiece swimsuits are just my right kind of sass and vibe. It's not too sexy, just how I like it. The deliery was fast, too. My orders got processed to easily.
I have saved quite the money the last time I visited fashionnova website. Everything was 80% off and I got the most out of it. This is my forever go to shop.
Nude sandals just matches with any top and bottom. They're good for casual attires and getaways. FN's collection of nude sandals is something to check out when visiting their website. It's cool stuff.
The pulse scrubs I got from Fashionnova are so comfortable to wear. I could wear them for 20-24h without any discomfort. They've got it in 6 different colors, too. Plus their services are so convenient.
The luna ribbed body suit was a perfect piece for my body type. I love how trendy the stuff I get are. Their pieces seem to be custom made for their customers, it's amazing.
I can't get enough of my dark blue denim overalls from fashionnova. It was so hip and chic at the same time. Worked well with the turtleneck I bought along with it.
I don't know what's with hee booties that make me want to hoard them. I guess they just really boost my cnfidence and Fashion Nova's got pairs that are really comfortable for my soles.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

