FashionMiaReviews 2,860

Dear Customers,

I bought from this Company last year in December 3 items on the value of £ 70.00 and when I received them, I had a surprise to see that the items are not matching with the quality that they present it in their website pictures, plus the sizes are completely different than UK ones.

I contact them to explain that I will return the items back, I paid another £25.00 for postage sending the items back and since January 19, I called them and I had over 28 times conversation via emails, requesting my money back, around £ 100.

Guess what! With every reply that they sent me, they were delaying my refund, inventing million excuses, delaying and delaying and delaying my refund. The parcel has been sent to one address in China as per their advice and after few weeks I received another email saying to sent the parcel to another address in China but my items already has been sent it as per their instruction.

I thought that is a joke, but was serious from their side and my hell with them started. I will involve my Solicitor because I have enough with the Company who is cheating on people, playing with customers and our money, simple example from their emails " we will suggest to keep your item because if you will send the items back to China will cost you the postage more than your items and is not point to return your items" or another reply from them similar " If you want to send the items back to exchange, the return-shipping fee, which is costly in some cases, needs to be afforded by yourself. So we do suggest that you keep the items. "

I am asking this Company, what is that? How you could send this kind of replays to the customers?!

Another example" We apologize for any inconvenience caused to you.
I have checked the refund, there is something wrong with our financial account, we just fixed it. But we lost all the refund record and need to resubmit the refund request to our financial department. And the colleagues in the financial department are arranging the refund for the customers one by one. We are really sorry for this again and we will refund you within 7--10 days. And we will send you an e-mail once being completed."

What is that?! It is not my problem that they lost their track of refunds?! What is meaning that, it is meaning that hundred's customers who will be on a similar position with me, they will not receive their money back?!

Hello, wake op Fashion Mia, we are not stupid! We are online customers and you have to respect us and you have to respect your term and condition that you are adverting on your website in regards with buying and refunding items, otherwise we will have to take legal action! Everyone has to know what is going on with this site.

I am not saying that maybe was not satisfied customers but probably was a luck for them! Their quality products are far away from what they advert on their website.

I am still waiting for my money back and I will still monitor to see how long will take it!

NN

It has taken 3 months to get my money back. Paypal said this site knows all the ticks to avoid giving a refund. Go directly to Paypal, or Trading Standards, you will get nothing but sweet apologetic emails from Fashion Mia asking you to wait a little longer. Hopefully they will be banned from this activity. Trading Standards will not look favourably at this.

HOW MANY LIES CAN THEY TELL!
In July 2018 I purchased dresses from FASHIONMIA. Due to poor sizing and poor quality I had to return most of them at my expense, (expensive to China). I have been constantly chasing the promised refund of over £50 since then until now Feb 2019. They have consistently promised that I would be refunded but had problems with their accounts department and have used other delaying tactics to prevent me going through PayPal who now tell me they cannot help as it is six months since the order. FASHIONMIA have now told me that as it is now over six months since the original order they can only offer a voucher to purchase more items but after the absolute debacle I have endured there is no way I will purchase or have anything to do with FASHIONMIA again.
PLEASE BE WARNED!

After ordering items on 1-18-19 I have yet to receive any of my items. I have contacted the company several times by email and phone, NO RESPONSE. I went onto the site to cancel my order and it states the items have been shipped. When i used the tracking number provided by this company, wouldnt you know NO SUCH TRACKING NUMBER EXSISTED. Contacted the shipping company and guess what, MY NAME WAS NOT IN THE SYSTEM, NOR MY ORDER NUMBER & the tracking number is bogus. DO not purchase from this company. Keep your money, shop elsewhere to save yourself stress and aggravation. BOGUS FRAUD BOGUS DO NOT PURCHASE FROM THESE SCAMMERS

Please Please Please Don't do any shopping from them. THEY ARE Dishonest and fraudulent.

PLEASE DON'T SPEND YOUR MONEY IN THIS WEBSITE.

Read reviews before ordering and found their sizes recommendations were not to be relied on so ordered 2 sizes above what I would normally order ie: EL. When garment arrived was far too tight and would probably just about fit a ten year old. Payment was taken immediately and garment did not arrive until a month later. Tried straight away to contact company with no success and returned garment in original packing as instructed requesting FULL refund including p/p £22.78.It is now ANOTHER month nearly later and have not even had as much as acknowledgement of receipt of garment or constant complaints on your "Dispute" section. Your company is the VERY worst I have ever dealt with and in spite of several tempting garment I would NEVER NEVER order from your company again.
Ann Fillery

The quality of clothing in this store is incredible. When the first thing I could see is that they had an attractive discount, which is not bad, the first thing I thought that because of that good discount the clothes would not be very good, but it was not like that, I never thought that the clothes were of quality, but so it was, for those prices that I saw, the clothes did have a very good quality, so I was very surprised to find good quality clothes at such a low cost.

Just look at this at long last I had a reply from Fashionmia see below:
Dear Customer,
We are very sorry if you do not withdraw the complaint, your account will be frozen, we can not directly finish refund.
Only if you cancel the complaint, we can refund for you within the shortest time.
Best regards,
Customer Service: Nina
Email: *******@orderplus.com
www.fashionmia.com

Talking to me like that will not get my bad review taken down! I need to warn everyone so they do not get ripped off too!
This is disgraceful I hope you lose a lot of sales you don't deserve any treating customers like this! STAY WELL CLEAR IS MY ADVICE!

So update for you guys: the address I sent the dresses back to somewhere in China does not even exist, so I got them back! Now I have 4 dreadful dresses instead of the 5 I originally ordered and payed even 20 bucks more to ship them around for 2 months - sad souvenirs from China...
But yeah, the automated emails are quite nice... they don't even answer my requests.
This is all a professional damn fake. Please go to a well known online store and enjoy shopping :)