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FashionMia

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FashionMia

2.1
fashionmia.com

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FashionMia Reviews Summary

The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to poor product quality and unreliable service. Many customers report receiving items that do not match online descriptions, including issues with sizing, materials, and overall craftsmanship. Additionally, the customer service approach is frequently criticized, with complaints about unresponsive support, difficulties in processing returns, and inadequate resolutions for issues. On a rare positive note, some customers express satisfaction with specific products and timely deliveries, but these instances are overshadowed by the prevalent negative experiences. Overall, a lack of transparency and accountability appears to be a central concern among customers.

This summary is generated by AI, based on text from customer reviews

service
189
value
172
shipping
183
returns
142
quality
169

We monitor reviews for authenticity

California
5 reviews
8 helpful votes
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I'll buy next time
July 30, 2016

Only because I was treated courteously by CS here. The sizes had to come 2 sizes up after I read complaints of small-sized dresses. It was a saver as I didn't have to go through any drama after my purchase. But I don't want to have to do that just to get dresses from this site. Not bad for the price. Fabric is good and delivery was just 2 days longer. Something about it being mixed was the response I got from CS

Date of experience: July 27, 2016
California
1 review
0 helpful votes
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Pricing is good
July 30, 2016

I had such a great experience with fashionmia. There customer service is great. I had place an order and the dresses didn't fit me right and I asked for a return, they got back to me quick and I was able to return the dresses.

Date of experience: July 27, 2016
Texas
1 review
5 helpful votes
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I ordered 4 dresses on June 2nd. I canceled the entire order on June 25th when nothing had shipped yet. They finally shipped 2 of the 4 dresses on July 1st after I had already notified them to cancel the full order and refund my payment. 2 of the 4 dresses have never shipped. The 2 that did ship on July 1st were returned unopened and delivered back to Fasionmia on July 11th. I am still getting a daily run around on why they can not refund my payment.

Date of experience: July 26, 2016
Fashion M. — FashionMia Rep
over a year old

Hello Martha,

Thank you for your order from Fashionmia. My sincere apology for this unfortunate situation.

Usually we cannot cancel the order if parcels are shipped out. Since tracking info was offered by courier, so sometimes the tracking info cannot update timely on our website. Sorry again for this misunderstanding.

Checked your refund status just now, however, PayPal has refused to refund because it has a chargeback filed in this transaction. Please contact our dispute department, and they will help you with this issue ASAP.
Email: [email protected]

Best wishes!
Fashionmia.com

Pennsylvania
1 review
6 helpful votes
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My daughter was performing in the show Grease so she needed some 50s style clothing to wear. I found fashionmia online, prices were great for something she was going to wear 3 times. Picked out two dresses that she liked and fit her measurements. Ordered them with express shipping. Package came faster than expected. First dress fit well, but zipper was broken. Second dress didn't fit at all. Placed a second order of two different style dresses, again that should fit her measurement. We didn't received that order until after the show was over. I didn't even open the second order. I immediately starting contacting fashionmia to find out how I could return the dresses. Of course there wasn't a phone number to call. Only an email address. SoI I emailed them. They responded within a day or two of every email. Finally, after several emails back and forth, fashionmia gave me an address in the U.S. to return the dresses to. I emailed them when I sent out the dresses with the tracking number. They emailed me back when they received the dresses. So I know the package was received. I was told I would receive my refund within 10-20 days and to notify them if I don't receive it within that time frame. On day 20, I sent an email due to no refund. No response from them. Its interesting that before they had the returned items, I would receive an email response within 1-2 days. But now that Fashionmia has their items, they won't return my emails. Its now going on 23 business days with no response from Fashionmia and no response emails.
I know the prices look great but the quality of the items aren't worth even the small amounts they are charging. Their sizes are completely wrong. Their customer service is horrendous! They kept trying to offer my coupons for further purchases from them instead of refunding my money in the first place. I finally had to be very direct in saying I would never order from them again to finally get them to agree to a refund. I just want my money back. This shouldn't be that hard and time consuming. Save yourself the headache... Don't order from FashionMia!

Date of experience: July 26, 2016
Fashion M. — FashionMia Rep
over a year old

Dear Brianna,

Thank you for your review.

Informed by PayPal, your refund has already completed successfully. The refund transaction IDs are
6AW20572YE7246845
42M1144918408660U

Please contact your bank to confirm it.

Best regards,
Fashionmia.com

Massachusetts
1 review
5 helpful votes
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I would NOT recommend purchasing ANYTHING thru this business. I initially placed my order 2/5/16. Since then I have cancelled the balance of my order which at the time (april) still had not been delivered. Also I have been waiting for my refund since the same time. I have emailed, opened a dispute, have received emails stating my refund is coming... This is unacceptable! DO NOT PURCHASE MERCHANDISE FROM THIS SITE!
Very disappointed.

Date of experience: July 26, 2016
Fashion M. — FashionMia Rep
over a year old

Dear Christine,

Thank you for your review.

Informed by PayPal, your refund has already completed successfully. The refund transaction ID is 6AW20572YE7246845

Please contact your bank to confirm it.

Best regards,
Fashionmia.com

India
2 reviews
4 helpful votes
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First of all I just want to say that while browsing reviews for Fashionmia, I found a mixture of positive as well as negative reviews. So I was confused and not counting on it. But I found that negative reviews are there for almost all stores more or less. So being impressed with price of some tops I thought to give it a shot. I ordered a blue top which was looking so much stunning and the cost was below $10. So I think it would not be a big deal and it gone successful. Everything went proper and all my family members liked the top too. So I agree that there would be some negative points but my process was smooth and there was none like negative. So for now it's 5 stars but let's see further.

Date of experience: July 24, 2016
Illinois
1 review
5 helpful votes
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Scam
July 26, 2016

Never received the shirt I ordered or the refund I requested in march. It's now july!
--------------------------------------------------------------------------------------------------------------
They responded! It only took 5 months and LOTS or nagging to get my refund. I will not take my review back. This company is a scam. It shouldn't take a bad review online and a claim with paypal to get them to refund your money!

Date of experience: July 23, 2016
Fashion M. — FashionMia Rep
over a year old

Hello Sam,

Full refund has been already back to your card, please check it. Thank you.

Best regards,
Fashionmia.com

Georgia
2 reviews
2 helpful votes
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My friend Alisa suggested me SiteJabber for exploring each and every product and service with true reviews. So I tried it first for shopping of a blue chiffon dress and have so much boredom to find it at stores. But thanks to SiteJabber as I found a beautiful blue dress exactly I was looking for. The dress is having nice fabric and looks very decent. The price is also moderate and the check out process also carried out smoothly. I am happy with my first online shopping experience. Just 1 star less for the shipping and contact service.

Date of experience: July 22, 2016
Texas
1 review
3 helpful votes
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Nice customer service!
July 25, 2016

I recently purchased some items from Fashionmia. One item did not fit right. They immediately helped me and gave me several options on what I kind do. I was very pleased with them. Will order again!

Date of experience: July 22, 2016
Minnesota
1 review
3 helpful votes
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Save yourself the trouble and pass on this company. The sizes are all off, the material is cheap, zippers came broken. Then I had a run around for months trying to return the package jumping through hoops. I paid $70 to return it to china as they said and the package was then sent back to me. After 8 months I have yet to have any help and I still have the dresses. It is longer story but just trust me do not buy from this company it is a SCAM!

Date of experience: July 22, 2016
Fashion M. — FashionMia Rep
over a year old

Hello Rachel S,

Thank you for your order from Fashionmia. My sincere apology for this unfortunate situation.

Checked your order and I cannot find remarks about your returned parcel. Could you please send me the tracking number and receipt of returned parcel. And also, could you please tell me how many products you are not satisfied with. I am very happy to help you with this issue.
Email: [email protected]

Looking forward for your email.

Best regards,
Fashionmia.com

Italy
3 reviews
3 helpful votes
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Good service
July 25, 2016

I bought a dress and I'm happy of my purchase. This store has a good service and an excellent customer support. I was afraid about the size but finally the product was as described in the ad.
Higly recommended.

Date of experience: July 22, 2016
New Zealand
1 review
3 helpful votes
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Finally we got there :)
July 24, 2016

The CSR Lesley was the most patient, respectful person I have encountered. My parcel went AWOL - got lost in transit and all her attempts to find were unsuccessful. Lesley tried so many ways to retrieve the package confirming it was lost etc, she recommended a full replacement and offered a coupon slightly higher in value to what I originally paid. Thankyou FashionMia In the mean-time another parcel arrived, they were not my first choice but the dresses are beautiful and fit perfectly. Thanks Lesley and FashionMia.

Date of experience: July 21, 2016
Australia
1 review
1 helpful vote
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Reasonable Price
July 23, 2016

It's been a pretty good experience ordering clothes from fashionmia. I got 4 dresses for $70, which is a pretty good deal. Next time, I'll search in the clearance section as well and I can get even more clothes for a good price. The delivery was done on time and the sizes fit beautifully.

Date of experience: July 21, 2016
Illinois
1 review
5 helpful votes
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I ordered a few pieces of clothing that was clearly available online. But after I paid my money somehow only half of the order was in stock, and I was only sent half of my order and even that took WEEKS! I've ordered clothes online often and have never had such slow or no delivery. After more time I asked about the other "out of stock" pieces that I paid for and was told to choose something else on the site. NO if it wasn't available then say it's out of stock online and and check inventory BEFORE my order and money is processed not over a month later when I had to ask about it. So I demanded a refund on those pieces because I no longer wanted to do business with such a company, I was told my refund would be processed. One month later- NO REFUND YET! Terrible company. Plus the dresses were made out of lining fabric very thin, very cheap. You absolutely get what you pay for. The only reason I didn't give one star is because at least customer service responded quickly after I inquired, and the tank tops I bought were decent.

Date of experience: July 20, 2016
Fashion M. — FashionMia Rep
over a year old

Hi mila,

Thank you for your order from Fashionmia.

Refund has already back to your account, and refund transaction ID is 39679847XM6430055

Best regards,
Fashionmia.com

Ireland
1 review
4 helpful votes
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I ordered a couple of clothes, I emailed before with customer service to choose proper sizes, but despite this all clothes I'v got were in wrong sizes and in very poor quality, so I decided to give everything back. I agreed, by the next few emails with customer service, return policy and according to the instructions I received all goods to the address indicated by fashionmia. Unfortunelly, after few weeks I received the shipment back with a note "REFUSED"! I send a few emails to the company demanding explanations, but there's no answer till now (few weeks)!

Date of experience: July 20, 2016
Fashion M. — FashionMia Rep
over a year old

Dear Basia,

Thank you for your order from Fashionmia. My sincere apology for this unfortunate situation.

Parcels sometimes are returned to sender because it has something wrong with the Custom. Please understand and forgive that.

Could you please offer me the tracking number of returned parcel and receipt by the courier. I will confirm this issue and offer you a refund.

Did you shipped all products back?

Looking forward for your reply.

Best regards,
Fashionmia.com

New Zealand
1 review
10 helpful votes
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I ordered clothing through this site in March this year, and have only received a portion of my order. Twice they have supposedly redispatched packages and both times these have been "lost" in the mail. I was promised a full refund at the beginning of June and have not seen a cent. Each time they promise that it will be processed in 7 days. I have sent numerous emails with copies of their previous replies. They have even asked for me to provide feedback following my order!
They have appalling customer service and are untrustworthy.
I have told everyone I know, NOT to order anything from them.

Date of experience: July 19, 2016
Fashion M. — FashionMia Rep
over a year old

Hello Niki,

Thank you for your order from Fashionmia.

Refund has already back to your account, and refund transaction ID is 4B014190XV760572E

Best regards,

Fashionmia.com

Australia
1 review
1 helpful vote
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I love FashionMia clothing, and have been buying there clothing for over two years. In the last few months I had an issue waiting on 3 replacement items. I was getting very upset with the lack of service and feedback to my emails until a wonderful Customer Service Assistance called "HOPE" came to my rescue and her very quick responses to my emails and assisting with the outstanding items was amazing. "Hope" turned by bad experience back around with flying colors. "HOPE" FashionMia should be very proud of you with your wonderful passion for Customer Service to clients, quick responses to emails was fantastic and so reassuring you cared about my problem and treated me with respect as a person and not a number. WELL DONE LOVELY LADY.

Date of experience: July 18, 2016
Oregon
4 reviews
17 helpful votes
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I have two seperate orders from this company. They never sent me my clothing NOR did they ever give me a refund. I have wrote a few times asking for my money, they keep promising t my refund and never give it to me. Then they wrote that the disputes I have had with them are resolved and they are not resolved. I never got my money. They are thieves.

Date of experience: July 18, 2016
Fashion M. — FashionMia Rep
over a year old

Hi Heather,

Thank you for your review.

Confirmed your issues. Please don't worry, two refunds will be back to your account within 5 business days.

Best regards,

Fashionmia.com

GB
1 review
7 helpful votes
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FASHION MIA IS A SCAM. NEVER MAKE THE MISTAKE OF BUYING ANY THING FROM THIS SITE. I DON'T DO REVIEWS USUALLY BUT I HAD TO GO OUT OF MY WAY TO DO THIS BECAUSE NO ONE DESERVES TO HAVE THE SAME EXPERIENCE I AM HAVING WITH THEM RIGHT NOW.
Items you see on website are no where near the actual product. Their finished product have no standard at all, colours are faded, sizes are wrong, cuts are awful with the tread running riot all over. You want to return them straight away but that is the greatest mistake ever because they do not acknowledge receipt. They charged me twice and it's over 5 months now no refund. Customer services - only by email (don't try phoning) is not worth it because they are helpless themselves. It is the worst nightmare. I should have come to see the reviews before I fell into their trap. It is a SCAM please Don't buy anything from them.

Date of experience: July 18, 2016
Fashion M. — FashionMia Rep
over a year old

Hi XX X,

Thank you for your review.

Confirmed your issues. Please don't worry, refunds will be back to your account within 48 hours.

Best regards,

Fashionmia.com

Canada
1 review
3 helpful votes
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Review
July 19, 2016

Hi, i have ordered a few pieces from Fashion Mia, the material is great and shipping is quick. One thing i would advise is to make sure to look at the size as you will need to choose a size bigger then you are used to.

Date of experience: July 18, 2016

From the business

FashionMIA is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Fashion MIA is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!

Our online store is filled with the season’s hottest trends, available in all sizes. Our Plus Size selection offers the same stylish threads so every woman can show off their fashionable side.

Every time you visit FashionMIA you’ll find great sales on our already unbelievable prices. Fashion meets friendly finances right here. Get the great clothes you deserve at ...


fashionmia.com
Hong Kong, China