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FashionMia

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FashionMia

2.1
fashionmia.com

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FashionMia Reviews Summary

The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to poor product quality and unreliable service. Many customers report receiving items that do not match online descriptions, including issues with sizing, materials, and overall craftsmanship. Additionally, the customer service approach is frequently criticized, with complaints about unresponsive support, difficulties in processing returns, and inadequate resolutions for issues. On a rare positive note, some customers express satisfaction with specific products and timely deliveries, but these instances are overshadowed by the prevalent negative experiences. Overall, a lack of transparency and accountability appears to be a central concern among customers.

This summary is generated by AI, based on text from customer reviews

service
189
value
172
shipping
183
returns
142
quality
169

We monitor reviews for authenticity

New York
2 reviews
2 helpful votes
Follow BOZENA S.
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GOOD EXPERIENCE
December 5, 2016

I WAS VERY RELUCTANT TO ORDER CLOTHES ON LINE.TO MY SUPRISE, THE COATS I ORDERED FOR MY DAUGHTER TURNED OUT JUST AS SHOWN ON THE PAGE. TRUE TO THE COLOR, GOOD QUALITY MATERIAL AND BEAUTIFUL LIKE REAL, FAUX FUR TRIMMINGS.

Date of experience: December 2, 2016
Lollie Z. — FashionMia Rep
over a year old

We feel so honored that you consider our products as a gift to you daughter, what makes us happier is that you and your daughter are in love with it :P

Michigan
1 review
0 helpful votes
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Great service!
December 4, 2016

I ordered a jacket the other day, I was skeptical about ordering online because you can never be sure of the quality, but I was so impressed! It is gorgeous! And their customer service is amazing!

Date of experience: December 1, 2016
Lollie Z. — FashionMia Rep
over a year old

You must be really charming on that jacket, thank you for ordering and sharing!

Delaware
1 review
1 helpful vote
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Great First Experience!
December 3, 2016

I was extremely pleased with the ease of ordering and paying and the items were shipped in the time frame indicated. I was skeptical about the quality of the fabric, but MUST say I was pleasantly surprised. The floral printed dress is a lovely fabric and for the price it is definitely a great addition to your work wardrobe:-). The sizes do run a bit small but it was very easy working with customer service in getting the right sizes. Will definitely be purchasing from FashionMia again!

Date of experience: November 29, 2016
Lollie Z. — FashionMia Rep
over a year old

Thank you for your order and we are always happy to know you love the products you got from us :)

Florida
1 review
0 helpful votes
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Great products
November 27, 2016

I bought four dresses and two blazer in fashionmia.com and I am very satisfied with these products. The size runs fine. Everthing when I tried me was just that I want it because there are just for my body. The delivery was very fast. I received my order in perfect condition. The material of these clothes so beautiful and good. I recomend this web site for you get clothes in good price, good quality and fast.
Xiomara

Date of experience: November 24, 2016
Pennsylvania
1 review
7 helpful votes
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Worst company ever!
November 26, 2016

I ordered several items last November, expecting to have them for Christmas. I think 2 items came in time. My winter coat arrived in spring. I never received one sweater and asked for a refund. It's been almost one year and I still haven't received my money! I am appalled at how a company can do this and get away with it and I have filed a complaint with the Better Business Bureau

Date of experience: November 23, 2016
Lollie Z. — FashionMia Rep
over a year old

Dear Dawn

Thank you for your order and comment here.

I confirmed with our financial dept, they have finished refund of $14.2 couple days back, and we have emailed you an private message of the details, please check it out:)

The refund ID is: 05Y81253E02395439

Please do not hesitate to let us know if you have any other problem that need our help, thanks.

FashionMia

Virginia
2 reviews
1 helpful vote
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I Love Fashion Mia
November 25, 2016

I have been purchasing from Fashion Mia for several years now. I have had only one dispute regarding items that were different than what was pictured and that was resolved promptly. The Styles, The Fit, The Quality and the on-line representation are very satisfying. You really have to look at the sizes and measurements and make sure that you have allowed room for movement. The measurements are exact. The prices are amazing and the ordering is efficient and fast. The arrival time is reasonable based on where items are coming from. The Customer Service Team always checks to make sure that all of my orders have arrived. The customer service is impeccable; I feel like I know the team personally. Im always left with the feeling that they actually care about my satisfaction.

Date of experience: November 22, 2016
Canada
1 review
9 helpful votes
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I have been going back and forth with fashionmia for months now for my refund I worked hard for my money I didnot pick it off a tree you cant control someone elses money and force them to buy something else with their money, just reund me my money please and they keep asking the same question over and over again

Date of experience: November 19, 2016
Lollie Z. — FashionMia Rep
over a year old

Dear Shainer

Thank you for your comment here.

We are really sorry for delay and inconvenience caused.
I have had our financial team refund you $42.47, and email you the refund details, would you please check that? Money shall reflect into your account for now, you can check with your paypal or bank.

Please do not hesitate to contact us if you have any other problem.

Thank you and best regards.

FashionMia

Belgium
1 review
1 helpful vote
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Excelent costumer service
November 22, 2016

I placed an order but had issues with the sizes. However the costumer services have been there for me since i tabled the complaint; ready to provide any guide and proposals.
I think i should appreciate their tenacity and prompt replies to my questions. They equally offered to give me a reduction coupon for the next order because the the cost of sending back the package is huge.
I see with them.

Date of experience: November 19, 2016
Texas
1 review
8 helpful votes
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Don't buy from them
November 21, 2016

I had terrible experience with fashionmia. I ordered 4 items. Then they told me 2 were out of stock (why they couldn't figure that out during oder process?). They could give me as fashionmia credit. I insisted "no". Since that's their problem, they should refund me. They said ok, but it didn't send money back for a few days. After all the emails exchange with them, first was telling me they had IT issue, then other reason. Finally after more than 3 weeks, they refunded me. I knew the size could be small. So I ordered the items 2 size up. One fits ok. The other jacket was way too small. I wanted to return, but you have to pay shipping cost, and then deal with the refund. They suggested I could give my cloth away and they gave me $9 credit. Well, I am not planning to buy from them anymore. I learned my lesson. I do most my shopping online. This is the worst experience I had.

Date of experience: November 18, 2016
Lollie Z. — FashionMia Rep
over a year old

Dear Esprinee

Thank you for your post.
I checked your order, found we have already refund you for the two items unavailable couple days earlier. You mailed us said you have got the money but there is still one item does not fit.
Here I have had our financial team refund you $29.4 for the unfit item, the transaction id: 5LL46173YH5672502, it shall reflect into your account for now, you can check with your paypal or bank.
We really need to make an apology again for all the inconvenience and disturbance caused. Please feel free to let us know if you need us in any way.

Kind regards.

FashionMia

North Carolina
1 review
2 helpful votes
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I'm pleased with my order..
November 22, 2016

I ordered 2 beautiful dresses from fashionmia. One of them came before the other. And I loved the fit and I was very pleased but when the other one came it was too small... so I emailed fashionmia and Skye was very prompt in returning my email and telling me what to do..

Date of experience: November 18, 2016
California
1 review
1 helpful vote
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Great Service
November 21, 2016

Contracted Customer Service told them what my problem was and they told me no problem. My dilemma would be resolved.

Date of experience: November 17, 2016
GB
1 review
2 helpful votes
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Top class product
November 21, 2016

The service from the team and value of the products are fantastic and I cannot fault them

Date of experience: November 17, 2016
Australia
1 review
5 helpful votes
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Poor quality products. Bad communication in trying to give me a refund. Keep asking me the same questions which means no record of any kind. So new admin staff just keep asking the same question and information over and over. Still no refund.

Date of experience: November 16, 2016
Lollie Z. — FashionMia Rep
over a year old

Dear Phailin

Sincere apology for the inconvenience here, we have confirmed with relevant colleague and refund you $20 to your bank account, would you please check with that?

Thank you and feel free to let us know if you have any other problem that need our help.

Kind regards.

FashionMia

Florida
1 review
4 helpful votes
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Horrible
November 17, 2016

I placed an order on 10/18/2016 my order was deducted from my account and it is now November 14,2016 and my order is still processing. They first said that my order was processing. IT was processing for over two weeks. Althought the website said Payment confirmed theu said it was showing not oaid on their end. FINALLY after the gettung the transaction # They claimed it would ship immediately. A WEEK LATER IT IS STILL SHOWING PROCESSING What the heck...

Date of experience: November 14, 2016
Lollie Z. — FashionMia Rep
over a year old

Dear Dollicia

Thank you for your post, here I have confirmed with our warehouse, your order has been sent out couple days earlier via First Class: GCL161112APWQ000015
Status shows it was is right InTransit, here is the latest shipping event we got from courier.
Pick UpProcessedIn TransitDelivered
Tracking History
Your time zone: Local Scan Time. Select time zone:
Date Time Location Activity
2016-11-17 02:42:00 Guangzhou Order Received on 2016-11-17 02:42

You can check the shipping status by visting: http://www.ec-firstclass.org/

Hope you can get the package soon and feel free to let us know if you have any other problem.

Thank you and have a nice weekend:)

FashionMia

Nigeria
1 review
0 helpful votes
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I give this top a 5 star rating because it is 100% what I was looking for to wear at the gym.
This tee is long enough, wide enough, light enough, what else can I say: Perfect for me.

Date of experience: November 8, 2016
Australia
1 review
0 helpful votes
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Love Fashionmia!
November 7, 2016

I made a mistake in my sizing and Fashionmia staff have been wonderful and fast in communicating to me to find a solution that I am 100% happy with.

Date of experience: November 7, 2016
Lollie Z. — FashionMia Rep
over a year old

Glad you are satisfied with us and thank you for sharing :)

Australia
1 review
2 helpful votes
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Dress purchases
November 6, 2016

I ordered two dresses through Fashionmia and absolutely love them! Great value for money and dresses feel very nice on. Cant wait to wear them! From the time I ordered them they took less than two weeks to arrive. My only advice would be to carefully check the size, and would probably opt for a size bigger. I had contact with the customer service team through Cassie and had very prompt responses to my questions. So overall I am a happy customer!

Date of experience: November 4, 2016
Lollie Z. — FashionMia Rep
over a year old

Thank you for your post, you've been so generous to share it all :D

Nigeria
1 review
0 helpful votes
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I ordered this top form my 13 year old granddaughter. She is 5'4" and 120 pounds, so I ordered her a medium, because she prefers her tops to be a little loose rather than tight. It fit her perfectly. My photos show it as pink, but it is actually a very pretty burgundy color.

It is a very pretty top. It has a scoop neck with 6 decorative metal pieces that give it that extra special something. It is made of 89%nylon(Chinlon)+11%polyurethane elastane fiber(Spandex), so it is lightweight and soft, but stretchy too. The sleeves are a single layer of fabric and slightly see-through, while the body is double layered and thicker. There is pleating at the top under the scoop neckline that ends at the bottom with a fitted waistband.

This is a pretty top that can be worn with jeans or leggings, or even with dress pants for a dressier look. The only issue I have with this top is the instructions on the product page that "Please wash separately, recommended Hand Wash, no machine wash or brush wash". My granddaughter is not going to hand wash this, she is going to throw it in the washer, so we will see how long it stands up to that. To me that is a major issue with this top, so I deducted one star.
I received mine for a discounted price in exchange for my honest unbiased
Review.

Date of experience: November 3, 2016
Texas
1 review
0 helpful votes
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FashionMia experience
November 5, 2016

I was new to shopping on the website and I was skeptical since it came from China but the overall process was very easy. I got the exact item I was look for and the item matched the exact description. I bought a dress and I bought it a size bigger then my actual size and it fit well. The processing and shipping process took a while though. I purchased my thing on October 15 and got one item on November 2nd but that was the only problem

Date of experience: November 3, 2016
Canada
1 review
0 helpful votes
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Great shopping at Fashionmia!
November 4, 2016

I am truly happy with shopping at Fashionmia. Over all am so much satisfied with the quality of their items, variety of selection, very reasonable price, on time delivery and very kind & friendly customer service people. Keep it up Fashionmia so that I'll keep shopping there!

Date of experience: November 2, 2016

From the business

FashionMIA is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Fashion MIA is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!

Our online store is filled with the season’s hottest trends, available in all sizes. Our Plus Size selection offers the same stylish threads so every woman can show off their fashionable side.

Every time you visit FashionMIA you’ll find great sales on our already unbelievable prices. Fashion meets friendly finances right here. Get the great clothes you deserve at ...


fashionmia.com
Hong Kong, China