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FARMASI Reviews Summary
The company has garnered mixed feedback from customers, with notable strengths in product quality, particularly in skincare, which some users report as effective and beneficial. However, significant concerns arise regarding customer service, including shipping delays, lack of responsiveness, and issues with order fulfillment. Many customers express frustration over inadequate support and communication, leading to dissatisfaction with the purchasing experience. Additionally, there are complaints about the quality of certain products, suggesting inconsistency. Overall, while there are positive endorsements for specific representatives and products, systemic service issues detract from the company's reputation.
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Farmasi products are so affordable! I'm a college student and I can afford it... They also work better than products I used to by at Ulta, and with Farmasi's price it's a win-win situation!
I am obsessed with these liquid lipsticks! That and the Zen mascara. I only used high end before this and I will be honest that I was skeptical.
I ordered through a friend and thought it was expensive for what I received. And the products were very small. I will not purchase again
Sorry. Seems comparable to Avon
I order stuff almost a month ago and nothing has been delivered to my door. Run me my $#*!ing money back now I'm over this bull$#*!. It's ridiculous that I have to wait this long to get some products. What a damn shame. You guys have 24 hours to return my full refund.
Hello Jordan,
We sincerely apologize for the mishap with your order, we comprehend the frustration and we appreciate the feedback. We take matters such as these very seriously and we will be sharing with the rest of the team. If this has not been resolved please let us attempt to make this right by you. If you are able to provide the following information to the e-mail [email protected] we would love to look into your case:
• Order Number
• Item Code
• Full name of the product
• Date of Purchase
• Price of product
• Your full address
We look forward to your reply.
Sincerely,
Farmasi Consumer Services
Not the best quality products by any means. It's like Avon; multi-level sales. Some items are so/so.
Hello Diana!
Thank you for providing feedback and we apologize for any inconvenience you may have received. We always appreciate hearing from our consumers.
We appreciate you taking the time to share your comments with us about our Company. We can assure you that we take all feedback very seriously. We will be sharing your comments with the rest of the team. In Farmasi, evolving and bettering our service is always at our upmost importance. Our mission is to facilitate access to high-quality products, while empowering those who enjoy their benefits.
Please feel free to contact us if you have any further questions or comments.
Sincerely,
Farmasi Consumer Services
Farmasi has really great products! No chemicals and no animal testing. Europium standards and affordable prices. Lots of product information and if you want you can work it to. 50% off and 50% commissions. Great leadership. Can't beat that for $19.99
I love this makeup. Absolutely goes on smooth and makes your skin look flawless. I would recommend to anyone and everyone! I am a consumer and will continue to buy this make up.
Farmasi product are amazing! I was happy with everything that I have tried and customer service is great! And no, I'm not a consultant. The make up is vegan, high quality and affordable... again, I'm nit a constantant and I just wanted to add an honest review.
I was working with Bethanne and she scammed me out my money. I was really looking forward to doing business with here but never again.
Hello Shatara,
We hope you are doing well. Thank you for providing feedback and we apologize for any inconvenience you may have received. Here at FARMASi we take matters such as these very seriously. Our consumers are our priority, and we look at your businesses as a partnership more than anything. If this matter has not been resolved please send us an e-mail directly over to [email protected]. We really do hope to hear back from you!
Sincerely,
Farmasi Consumer Services
I ordered the black Friday special they had 3 Zen mascaras for $29 received in a 1 week and that was at peak holiday shopping. I keep 1 and gave the other 2 to my daughter's
I have to say I love the mascara.
I ordered the product from a friend who has best interest at heart. Told me to join and become a member so that I could get 50% off. It took a month before I got my package. When I got my package I was reluctant to open it. To my surprise it had two starter kits with samples and catalogs. More of a consultant kit. I repackaged it and sent it off the following day with a card asking for a full refund. That was two weeks ago. I still haven't heard from them.
Hello Naomi,
We hope you are doing well! We are so sorry to hear about your experience and that it did not live up to your expectations. Here at FARMASi we care deeply for our consumers and want to give them the best experience. We take matters such as these very seriously, in order to improve and better our services. If this matter has not been resolved please e-mail your case over to [email protected]. We would really love to make this right by you, and give you the products you were expecting.
Sincerely
FARMASi Consumer Services
I placed a order for a gift and it took 3 weeks to get it and I was told I could go pick it up myself? I never received any info such as a tracking number or detailed invoice with my product and was sent a fb messenger request for payment. I asked for a refund because I no longer wanted the product due to poor customer service and the order showed up two days later via mail. I won't order again from the rep I purchased from as it was a poor experience! If I could give zero stars I would. I wanted the refund and not the product because I had to ask twice when it would arrive at my house?! This company doesn't deserve my business and I would never recommend to anyone to make a purchase!
Hi Kara,
We are sincerely sorry to hear about your experience, we value our consumers very much and look at your business as a partnership more than anything. We can comprehend the frustration that you may have felt with the mishap. In order to improve and better our services we would love to hear further about your case to see what had occurred. We would also love to make this up to you, if you would like to disclose the information directly to [email protected]. We really would love to hear from you.
Best
FARMASi Consumer Services
I made this purchase through a beauty influencer and she did her best with what she had to work with... it's the actual Company that's incompetent! I would advise you to NEVER EVER order makeup through this company unless you want to wait a lifetime to receive it! Unfortunately I'm not sure how good the makeup is due to not receiving said order that was being shipped to me from one state below me (I'm in Georgia and the warehouse is in Florida)
ABSOLUTELY PATHETIC
And if I could give a minus -******* instead of having to give any stars I would!
Hello Amber. We are sorry to hear you feel this way and apologize for any inconvenience this may have caused. Your feedback will be shared with our team. Should you need assistance, please contact us from the FARMASiUS.com website or give us a call at (833) 432-7627 - US or (866) 967-6014 - Puerto Rico. We are available Monday-Friday, from 8am-9pm ET.
So far so good! Great products and great commission. The website needs work and will be revamped in January of 2020
I ordered some products but I did not get any because a girl who offered me a catalog didn't get them. People in this company make a joke of it. This is not first time, year ago I ordered a product from another girl, and waited almost a month to get it. Those girls work hard to sell products, but people in the company obviously do not respect either them or customers.
Hello Emina!
We hope you are doing well, we apologize for the inconvenience that occurred with your orders. Here in Farmasi we take feedback very seriously from our consumers, as we are constantly striving to better our services. If your case has not been resolved please send an e-mail over to [email protected], so we can get this sorted for you. We apperciate you taking the time to voice your concern.
Sincerely
FARMASi Consumer Services
I ordered Farmasi cosmetics from a friend a couple of times. The products aren't too bad for the price. Recently I contacted my friend to place another order and she told me she was no longer selling. Having experience buying and selling cosmetics via this direct selling / multi level marketing set up, I decided to join the sales team.
What a joke. There are so many conditions on placing orders. If you want something from the specials catalog you need to first make a purchase from the regular catalog. Not such a task except I didn't like any of the products in the regular catalog. None of my friends who intended placing orders liked the regular catalog items either.
I sent an email to sales management but no leeway. They have the stance and they don't care whether you like it or not. Then I was not-so-graciously informed that I was not a re-seller but an end user. Seriously? Do you know anyone who would buy several of the same product for themselves?
The marketing team need a crash course in customer service. I've been a re-seller for a number of direct sales companies. Not only were there no restrictions on purchases, they kept giving me free items to pass on to my customers as an incentive to keep ordering from me.
It's one thing to have a stance on how orders can be placed, but couple that stance with a lousy attitude towards potential customers is a death sentence for any business. This is one customer they will never see again.
Hello Jasna,
We apologize for the inconvenience that has occurred with your time at Farmasi, we comprehend the frustration of your case. Here in Farmasi we take feedback such as this very seriously, as we are constantly seeking to evolve and better our services for our consumers. I have taken note of what has occurred in your case and will be sharing with the rest of our team. Thank you for taking the time to voice your concerns.
Sincerely
Farmasi Consumer Services
From the business
FARMASi is an international multi-level marketing company that sells beauty, personal care, household, wellness and accessories products. The company was founded by Dr. C Tuna in the 1950’s. First Turkish company on Global 100 largest MLM company.
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Hello Jennifer!
We hope you are doing well, and we apologize for the inconvenience that occurred with your purchase. We take feedback from our consumers very seriously, and I will taking note of this occurrence to share with the rest of the team. We strive to always better our products and service for our consumers. Thank you for taking the time to voice your feedback.
Sincerely
Farmasi Consumer Services