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FARMASI

2.2

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FARMASI Reviews Summary

The company has garnered mixed feedback from customers, with notable strengths in product quality, particularly in skincare, which some users report as effective and beneficial. However, significant concerns arise regarding customer service, including shipping delays, lack of responsiveness, and issues with order fulfillment. Many customers express frustration over inadequate support and communication, leading to dissatisfaction with the purchasing experience. Additionally, there are complaints about the quality of certain products, suggesting inconsistency. Overall, while there are positive endorsements for specific representatives and products, systemic service issues detract from the company's reputation.

This summary is generated by AI, based on text from customer reviews

service
26
value
27
shipping
24
returns
17
quality
24
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Pennsylvania
1 review
1 helpful vote
Follow Kaitlin D.
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I have ordered a few times now. I LOVE the matte lipstick, the calendula line, age reversist, and all of the foundations. I've never waited more than five days for packages to arrive.

Date of experience: December 7, 2020
Texas
1 review
3 helpful votes
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Excellent cosmetics!
November 15, 2020

I am personally joined Farmasi and purchased lots of cosmetics and great face creams. I also purchased garlic shampoo which is the best one for me and my family and l recommended for everyone.

Date of experience: November 13, 2020
Idaho
1 review
6 helpful votes
Follow Janette M.
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I have been using Farmasi products for five months and have not had any issues. My skin can be sensitive and their products don't irritate my skin. I use the Puro Rose Cleanser and Pure Rose Water as a tonic, followed by Age Reversist Moisturizer and Eye Cream which has reduced the appearance of wrinkles and has helped lighten my dark spots. I have also used the Activated Charcoal line including their charcoal mask to minimize pores, as well as the Tea Tree skincare like for acne. The Extreme Curl mascara actually curls your eyelashes and the double lash extend mascara Works GREAT, it gives your eyelashes length and volume, my favorite! Their VFX Pro Primer and Camera ready foundation as very popular, my go to foundation is the CC Cream. Overall amazing products and they have a lot of options to chose from depending on how much makeup you like to wear and what look you want to achieve. Highly recommend it!

Date of experience: October 28, 2020
New Jersey
1 review
14 helpful votes
Follow Cristina L.
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I had a friend who became a Farmasi Influencer and encouraged me to do so as well to get the 50% pricing. But I had no interest in promoting their product - unless of course it happened to be amazing! I started out extremely moderate with a trio eyeshadow and a matte lip gloss. Let me tell you, Cover Girl eyeshadow blends better than this stuff. I tried without eye primer as well as with two high end primers that I love - and this stuff is terrible! The matte lip I bought did not match the color on their tube or photographs, it came out with much more of a peach tone than the pink tone advertised. I hate the color. Needless to say I was 0 for 2 and I won't be trying more of their products.

Date of experience: October 25, 2020
FARMASi U. — FARMASI Rep
over a year old

Hello Cristina!

We hope you are doing well, thank you for providing feedback and we apologize for any inconvenience you may have received. We always appreciate hearing from our consumers.
We appreciate you taking the time to share your comments with us about our Cosmetic Line. We can assure you that we take all feedback very seriously and will be sharing your comments with the rest of the team. In Farmasi, evolving and bettering our service is always at our upmost importance. If your case has not been resolved we would love to make this up to you if you would like to e-mail [email protected].

Please feel free to contact us if you have any further questions or comments.

Sincerely,
Farmasi Consumer Services

California
2 reviews
6 helpful votes
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Retired
October 9, 2020

So impressed with the smooth and clean feel of the foundation... at my age of 61 it needs to be a high quality product and gentle to the skin. The lipsticks don't feel like I am wearing them... I have to keep looking in the mirror to ensure it is still there. It is and still spectacular. I actually feel good about myself with the age that I am.

Date of experience: October 8, 2020
Massachusetts
1 review
11 helpful votes
Follow R R.
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Poor customer service
September 25, 2020

The products that I've gotten so far (eye liners, mascara, and lip gloss) have been pretty good (though the Zen mascara wasn't all that and I had to toss it because it kept clumping), but their customer service SUCKS. I placed an order of 2 eyeliners and 1 lip gloss and they didn't send one of the eyeliners. I emailed them 2 times and got no response beyond the "automatic reply", I contacted my sales rep. Who then got her directors involved... ONE MONTH after I received my order I finally got the other eyeliner (only because other people got involved). The directors extended their apologies via my sales rep, but one would think that because it took so long there would at least be a "let's compensate (refund) you (at a minimum) the eyeliner that took so long to get to you because the company/warehouse messed up" to go with that apology. Nope... just another apology extended via the sales rep and a "hey you got your product so we can't (won't) compensate you with a refund for the eyeliner".

The sales rep offered to refund me out of her pocket, but it's not her fault that the screw up happened so it's not her responsibility to do that. The warehouse sent me 2 out of 3 products, so the company should be making amends.

Yeah I know it's cosmetics... it's not the product so much as it is the principle of the matter.

Date of experience: September 25, 2020
FARMASi U. — FARMASI Rep
over a year old

Hello,
We are so sorry for this inconvenience, we take feedback very seriously here at FARMASi and we are constantly seeking to improve our services for our consumers. If this issue has not been resolved please give us an e-mail at [email protected] to be able to make this right by you. Thank you once again for reaching out.
Best
FARMASi Consumer Services

Puerto Rico
1 review
3 helpful votes
Follow Maria G.
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I became a Beauty Influencer when the Covid19 spread started in March 2020. I have purchased and tried all of their products, and I mean all! I'm a Clinique customer since 1993 and have tried drugstore cosmetics, Mary Kay (I was allergic to everything except lipstics), Avon (good products but Farmasi has better ones at more affordable prices), BeautiControl (too expensive), and I don't have any complaints for myself nor from any of my customers. All of them rave about them, they are return customers, and they refer new customers. Don't have alot of Beauty Influencers under me, but I make enough income with the purchases from my customers to continue with Farmasi. Hey, 50% is 50%! Love this opportunity and hoping to share and recruit soon!

Date of experience: September 21, 2020
California
1 review
4 helpful votes
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I love it
September 22, 2020

I love the great coverage. Finally a quality brand that doesn't cost a fortune. The skin care rocks too...

Date of experience: September 19, 2020
Texas
1 review
0 helpful votes
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Best products!
September 16, 2020

I have used a lot of Farmasi products hair care, skin care, make up, baby products and all of the are 10/10

Date of experience: September 15, 2020
Georgia
1 review
7 helpful votes
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Quality products
September 13, 2020

I was skeptical to try the FARMASi brand, because of the 50% off price tag, but figured I would spend $20 on Starbucks in a couple of days, so but the bullet and bought an Influencer package. I am more than blown away by it. They are affordable and definitely high quality. I am obsessed with their Rosewater series. My Rosacea is nearly gone.

Date of experience: September 12, 2020
Texas
1 review
27 helpful votes
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The skin care line is over priced and not worth one cent whatsoever! These beauty influencers are totally lying about how great this product is for the 50% commission they make! You're Way better off with drug store make up...

Date of experience: September 11, 2020
FARMASi U. — FARMASI Rep
over a year old

Hello Claudia,
I hope you are doing well, and we are sorry for the experience you had with our company. Here at Farmasi we appreciate feedback in order to continue improving our brand. Our products have a history of over the last 70 years, we strive to make better products, create more opportunities, and to help people around the world. We have several certifications for our products such as GMP, DSR, Halal, and others listed in our website. If you have had any issues with a specific product please feel free to send us an e-mail to [email protected] regarding the product line you had an issue with and we would love to refer you to a different line that would work best for you.
Again thank you for your feedback, we really do take responses such as these seriously and will share with the rest of the team.

Best
Farmasi Consumer Services

New York
1 review
10 helpful votes
Follow Roxanne M.
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I ordered some products from a friend who was starting her own personal entrepreneur journey with Farmasi. She suggested certain makeup products. Guaranteed these products were amazing and would change my perspective on other brands. Well after using the products just one time I woke up with multiple swelling bumps on my eyes. Instead of understanding and guiding me through the next process of possible return, She gave me a million reasons why it couldn't have been the makeup and blew me off with " get a refund if you want" Which by the way if you read the reviews a Refund isn't such an easy process. I'm really disappointed in Farmasi and the people working for them. I understand that this is how you live & make money but at some point you need to take into consideration of that you're selling to people especially in the cost of their health. I should've known better because your Low 3 Star ratings say enough. This company is very similar to AVON. I would never recommend this company or product to anyone but the Owner. STAY AWAY! Spend your hard earned money BACK TO SEPHORA! (Which by the way Farmasi is expensive for the poor quality)

Date of experience: August 27, 2020
FARMASi U. — FARMASI Rep
over a year old

Hello Roxanne,

We hope you are doing well. Thank you for providing your feedback and we are so sorry for the experience you had, we take matters such as these very seriously. Any allergic reaction or effect that may have been caused with our products we always try to compensate our consumer effectively. If this matter has not been resolved please send your case over to [email protected], stating which products you bought and the date. Again we find it important to make it right by our customers since we consider you a partner of ours. We hope to make this right by you.

Best
FARMASi Consumer Services

Alabama
3 reviews
22 helpful votes
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I placed an order under a friend (who has only tried to help me) but a month later I get 1/2 the product and the box including contents are damaged beyond use. I have called (always closed) and sent numerous tickets - no reponse at all. Don't waster your time or money!

Date of experience: August 20, 2020
FARMASi U. — FARMASI Rep
over a year old

Hello Beverly,

Thank you for providing your feedback and we appreciate you taking the time to write to us.

We're sorry to hear about your experience and thank you for bringing this to our attention. If this has not been resolved please allow us the opportunity to make it right please give us a call at (833) 432-7627 M-F from 9am-6pm ET. If not, please send an e-mail to [email protected]. So we may further assist you, please provide us with the following information:

• Order Number
• Item Code
• Full name of the product
• Date of Purchase
• Price of product
• Your full address
We hope to make this right by you and look forward to your response.

Sincerely,
Farmasi Consumer Services

Georgia
1 review
26 helpful votes
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Never received
August 14, 2020

Ordered over $200 worth of products and they were never shipped out. Had to file a dispute with PayPal. No communication or responses from them at all. Horrible customer service and a scam.

Date of experience: August 14, 2020
FARMASi U. — FARMASI Rep
over a year old

Hello Amber,

We hope you are doing well. We sincerely apologize for the inconvenience that occurred with your order. If this issue has not been resolved please contact us directly at @[email protected]. Here at FARMASi we are constantly seeking to better our services, and we would love to make this right by you! Again thank you for bringing this to our attention, we hope to hear from you soon.

Best
FARMASi Consumer Services

Nevada
1 review
46 helpful votes
Follow Christy D.
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Where to start, I sold for this company for a year. Their skincare is one of the worst skincare I've ever used! Age reversist serum actually has carrageenan in it which clogs your pores! The customer service sucks! And shipping takes 3 weeks! Give it thumbs down!

Date of experience: August 3, 2020
FARMASi U. — FARMASI Rep
over a year old

Hello Christy!

Thank you for taking the time to provide feedback on our Skin-care line, here at FARMASi we feedback such as these very seriously in order to better our services for our consumers. We take great pride in making sure our products and ingredients are of the highest quality.
If you have any further questions or concerns please feel free to contact us.

Have a great day
FARMASi Consumer Service

Florida
1 review
36 helpful votes
Follow Lyan C.
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I am a beauty influencer and is very frustrating that the customer service is terrible. First you need to open a ticket and wait no less than 3 days and sometimes the solved the problem but most of the times the respond with a question or asking for more information and then post your case like solved when is not really solved at all. Today, I called to the customer service because I've been trying to rich my regional in Florida, Rosanna Colon for 2 days and messaged her in WhatsApp and she was online and never looked my messages. I have a customer that placed two orders on July 4 and every time I looked her order since 10 days ago looks like packed and there is no way to see any tracking number. So I opened a case and tried to call to the customer service and had to wait 2 hours and 10 minutes, and nobody respond. My question is who is going to solve this because the customer is about to cancel her orders and I don blame her.

Date of experience: July 22, 2020
FARMASi U. — FARMASI Rep
over a year old

Hello Lyan,
We hope you are doing well, we sincerely apologize for the frustration caused with your inconvenience. Thank you for bringing this to our attention. We appreciate your feedback and take your experience very seriously. I will be sharing your comments with the rest of the team. Please allow us the opportunity to make it right. So we may further assist you, please provide us with the following information to the e-mail [email protected]:

• Order Number
• Item Code
• Full name of the product
• Date of Purchase
• Price of product
• Your full address

We look forward to your reply. Thank you for the taking the time to share your experience.

Best
FARMASi Consumer Services

California
1 review
13 helpful votes
Follow Saundra P.
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These products are awesome. The catalog clearly states which ones are gluten free. The Dr C Tuna products are free of Paraben, SLS, Phosphates, Formaldehyde, animal ingredients and Phthalate. They are non GMO and not tested on animals. Endangered Plants are not used either. The price point is great and the quality is very good. It does take a while to get the orders through shipping but this is mostly due to Covid issues. They do have a lot of products that go on back order but that is because they are so popular. They are based in Turkey but I heard they are looking for property in the US so they can make the products here. This would mean more jobs opening in the US which is always a plus.

Date of experience: July 22, 2020
Texas
1 review
11 helpful votes
Follow Marie J.
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Finally a makeup line that doesn't make my face burn or itch! Love the gluten free options as well. My husband & boys love the men's line. We all love the household cleaning items. I'm so thankful this company was shared with me!

Date of experience: July 20, 2020
Mississippi
1 review
2 helpful votes
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Farmasi
July 20, 2020

I LOVE all of my Farmasi products. So high quality and amazing prices. I have tried the foundation, lipstick, mascara, and skin care and love it all

Date of experience: July 19, 2020
Colorado
1 review
8 helpful votes
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Wow
July 19, 2020

These products are awesome! I can't believe how easy they apply and how they stay on all day! The skin care has help my pores so much

Date of experience: July 19, 2020

From the business

FARMASi is an international multi-level marketing company that sells beauty, personal care, household, wellness and accessories products. The company was founded by Dr. C Tuna in the 1950’s. First Turkish company on Global 100 largest MLM company.