FarfetchReviews 1,822

What a terribly bad company. I ordered 2 stone island shirts. 1 in size M and 1 in size L. I sent the M back. Now I got back that they are not sending money back because suddenly there is a hole in the back of the shirt. I can't help it that they choose a bad carrier and therefore a hole got into the shirt during transport. So now I will not get my money back. Never again this very bad company! Really noooo never again. I would recommend everyone not to buy here.

Order from StockX a fair bit, ssense.com and other online retailers- farfetch is by far the worse. Their customer service is rude, and I've recently had a package show up completely empty. It appears to have been stolen somewhere along the shipping. The delivery driver, who I know on a first name basis, shrugged and said to take it up with the company, his job is to deliver the package, empty or not. The company did an investigation and said they spoke with both the shipper and shipping company, who confirmed the box was not tampered with, even though I sent them photos. I order thousands of dollars worth of stuff a year, it's not about the 150 dollars I'm out, it's principle, they are doing nothing about it and said it would not be refunded. The shipper is liable for the package until delivered AND INSPECTED!

Terrible. I purchased a pair of trainers which fell apart within two months after light wear, and they refused to assist. Difficult to get in touch with as well-- the 'enquiry' took well over a month and required chasing on several occasions, only for them to come back and say it was 'wear and tear' (one of the soles came off!) and it was 'not a quality issue' (how do they know?!). I really expected better than this: in my experience high-end designer retailers usually go above and beyond to assist you. I would recommend anyone thinking of buying designer items to do so directly with the designer or a reputable department store-- you will receive much better service.

I'm a new customer on Farfetch I recently downloaded the app as I needed diesel sneakers and they had them on sale - I ordered yesterday and money was debited immediately a few moments later I receive an email stating that my order is canceled they were unable to varify payment How? Cause the debited the money already and I've been reading all these reviews and I'm afraid I'll loose my money too- this is a very bad first experience I'll never shop with them ever again- they say on the email the will return my money within 14days and I pray and hope they will I'm never trusting anything with this site!

I made several purchases in Farfetch and made a return recently. I made a return request on the same day receiving my clothes (8/23) (too big for me), the DHL picked it up next day and shipping back to Netherland within 3 days (8/26). Then there was no update, so I was worried about whether I was able to get my refund. Then I contact the customer services (8/30) and they told me that my package was sending back to its original boutique store in Australia and would be delivered on 8/31. On the day that the boutique received the package (8/31), I saw refund shown in my credit card. Very happy about it :D

I made a few purchases and was very happy with them until there was an issue with an order. Recently, I ordered 3 items and received only 2 items so I reached out to them to tell them there was an item missing. They replied saying that they confirmed having sent all items and hence I was making a false accusation. I was not at all happy about their initial response, but I offered to buy it again at the same price since I still didn't have the item and wanted it. Amazingly, they said they would not honor that either since they were not at fault in any way.
It is a shame really since I would have liked to continue using their service if it were not for this terrible experience. I have spent more than $3,000 already and the item in question happened to be the least expensive item I purchased at $50.
You can try your luck with them if you wish but would not recommend it if you don't want to ever feel the same way as I do now.

I made an order and send them multiple emails to track down my package. Never got any response from them, I still hasn't received my package. It's been a week. The tracking number they provide says still in preparation so which means it's not ship yet and not sure what is holding up. You expect so much more than this when you expensive product

Two Farfetch orders got lost in delivery-process. Not a problem for Farfetch - no support - they say it is my problem.

Ordered a pair of shoes, which took a month nearly a month to arrive tried to contact customer support due to a change of address. Did not get any response. Received the package, but they were the wrong items, now having to return but they didn't include a label... way too much hassle.

Well lets start about experience as a first customer was worst then ever because the first purchase was late the company is third party seller as they collaborate with all the brands to get the items shipped all over the world customer service was ok fine as they always responded but may be as a delivery company they fail due to not fulfilling the requirement of shipment makes it late at the customs not proper documentation. Now lets come to the big part as what i ordered i received the shoes completely different to what i ordered. I ordered dim Armani exchange black sneaker whole jet black i received visible writing model. I am so disappointed will never buy from Farfetch again. Suggestion refrain from buting from Farfetch. Ordered jet black first one but got the other black second one in the picture.

Farfetch has great items but the customer service Is terrible, pretty much non existing. You can DIE trying to reach them, there is no way! They reply with copy paste emails and phone doesn't pick up.

As long as your order is perfectly placed everything is great, if your order gets messed up by anything I advice you to hold patience. They don't care about your time, patience money or loyalty. For being a high end retailer you'd expect better service. Zara, H&M, Walmart are way more sophisticated than Farfetch when it comes to that. Such a shame!

I purchased a $600 'Marc Jacobs' hand bag from this site. Within 3 months the hardware had tarnished. When I contacted them they said they would contact their 'supplier' they came back and said there was nothing they could do except off me a 10% refund. Do not purchase from this site.

I ordered $230 Boston Birkenstocks, these shoes already being marked up in price, and was sent a broken pair. The button on the shoe had completely been broken off and was laying in the box upon opening. Customer service was not helpful and replies were long awaited, I am losing money now that I have to make a return due to their negligence. I unable to find these shoes anywhere now or order a replacement from Farfetch as they are now out of stock. So dissatisfied, this does not capture the virtues of luxury retail.

WORST ONLINE EXPERIENCE EVER

TAKE YOUR MONEY AND COULD NOT CARE A DAMN IF YOU HAVE A PROBLEM.

IMPOSSIBLE TO SPEAK TO ANYONE ON THE MPHONE NO MATTER WHAT TIME YOU RING THEM

IF YOU ARE LUCKY TO GET THROUGH THEY ARE AS HELPFUL AS A CHOCOLATE FIRE GUARD

My wife and I ordered our Daughter a pair of shoes that were pretty expensive, we opened the box and their weren't any shoes in the box. So we reached out to Farfetch and FedEx! They both don't want to take responsibility but FedEx did inform me that the package only weighs 1.7 pounds and that weight could only be the box and paper! So we re ordered the same exact shoes and the recorded weight was 3.7 pounds which is the actual weight and further proving our point that the vendor never shipped the shoes. Farfetch is not willing to correct the situation or refund us our money. DO NOT SHOP WITH FARFETCH!

Oof. Disappointed to have to write this one, but spent $136 on Farfetch (a site that I own stock in, no less), only for them to send me an empty package and then deny me a refund or the product, which I paid for. I have never had this happen with a brand before, and have shopped with Farfetch before - but mostly when I lived in London. Their customer service was basically non-existent. Over the course of 2 weeks, I called several times (waiting on hold for 15-20mins each time) and emailed to find out where the product was (it was men's swim trunks I had ordered as a gift for my husband). When I finally got someone on the line, I was told the case was closed (by Farfetch, of course), and that I wouldn't be receiving a replacement product or a refund. What's REALLY interesting is that the swim trunks were on sale in early July... and oddly the boutique still has the same pair of shorts listed on sale in my husband's size. Obviously will not be ordering from Farfetch again. I also sent them multiple photos of the empty package (only had a receipt and a brochure in it), and they asked for "more evidence." Like what, I wonder? Nothing arrived.

FARFETCH CUSTOME R Care Number 98 83 42 20 66
FARFETCH CUSTOME R Care Number 98 83 42 20 66
FARFETCH CUSTOME R Care Number 98 83 42 20 66FARFETCH CUSTOME R Care Number 98 83 42 20 66FARFETCH CUSTOME R Care Number 98 83 42 20 66FARFETCH CUSTOME R Care Number 98 83 42 20 66
FARFETCH CUSTOME R Care Number 98 83 42 20 66

Got an amazing deal on a Northskull skull ring off of Farfetch, abou -50% with fast shipping and reliable tracking. If you are looking to grab some luxury goods without paying an arm and a leg for them, they are a terrific service!