Farfetch
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
We monitor reviews for authenticity
Very quick response, even sent me the link of the bag I want. Even though its out of stock but let me know I can click the email me when the product is back. Very good services.
I ordered a product from this company, a gift for my sons birthday. Ordered 17/5 shipped 18/5, money from my account 19/5 plus a fee. The order traveled from Sicily to Rome to Leipzig, Luton, Heathrow Brisbane. Then on to my address where it was stopped not able to be accepted by receiver and returned to sender. No -one contacted me about this, i sent 5 emails at least, no responses, I had to make the calls to talk to these morons, each one telling me a different story. Just gotta wonder whats going on here. Seriously weird. Money still removed from my account and they say they received instructions from their payment provider that they could not proceed with the transaction. WTF. How much money was wasted on freight. They could have called i could have verified that the payment had gone through. Never ever, again.
Dear Jacqueline,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Perfect Customer Care.
Excellent service with a very good returns and refunds performance.
Try to improve the exchanges policy.
Excellent service, very well organized.
I suggested my friends to visit this site.
See you very soon, thank you
The flats are just what I expected: soft fabric, comfortable that will go with just about everything.
Great products and very good customer service. And delivery was amazingly fast. Will definitely shop there again
Be very careful, the company policy is basically never to allow you any returns, refunds or exchanges. They try to just wait till issues go away, customer service lies about pretty much everything. If you ever have any issues with your order- you will not be able to resolve them. If you dispute the charge - they will not answer the claim. I would never ever buy there again. I lost my money and lots of time trying to return an item that was sent to me and was wrong. Disputed the charge and they still would not let me return or refund me! This is a scamming company...
Dear Ekaterina,
Thank you very much for taking the time to share your experience. We would like to investigate this issue in greater detail but as your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
We sincerely apologize for any inconvenience caused by your recent shopping experience. Please do not hesitate to get in touch so that we may address any unresolved issues.
Warm Regards,
Farfetch
Items took too long to arrive. Im following the online directions for returns and it will not process my return.
Dear Margaret,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any unresolved issues you would like us to address, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Thanks. One of the best marketplaces online to find specific items. The delivery come quickly. Ive never had any problems and have ordered over a dozen items
Amazing service every time Ive bought from them, and even better prices. No beating farfetchs extremely quick shipping time, various brands, and under market prices.
Once i chose the shoes i wanted. I expected to have to wait a long time to get my order. Considering they were coming from over seas... i recieved my sandals faster than I recieve regular packages in the states. And my sandals are beautiful. I love them. And they were wrapped with care and detail. I coulnt have asked for a better shoping experience. Thank you
Love the fast delivery of a fabulous pair of Gucci sandals that were sold out everywhere I looked! I would definitely order from Farfetch again.
I ordered two items so was charged delivery twice making it expensive for delivery. First item took a week and second item not due until after weekend which is too late. Shame dress was beautiful
Dear Michelle,
We are so disappointed to hear that you were not satisfied with your recent shopping experience. Thank you very much for taking the time to provide us with your feedback - we will be sure to use your comments to improve our services.
If you wish to contact us directly regarding any unresolved issues or additional comments, you may send an email to [email protected]. Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Ordered shoes and I did not like the colour, returned them (they even picked them up at my house). Customer service on Facebook immediately answered my question, asking where my return was. Could not say one bad word about them.
Never used Farfetch before but was impressed with the service overall. The girls that helped me with the order were super knowledgeable and friendly. My shoes got to me to SoCal from Padova Italy in a matter of three days! The Marsell derbys were as hoped. A+
Ordered 2 Marcelo Burlon and 1 Off-white tee-shirt, all 3 were shipped from local boutiques in Italy and got to me in the US with-in 3 days.
I received the wrong item four times in 12 months: First a Rick Owens bag - different model. Then, blue Neil Barrett jeans? Nope, black. Saint Laurent leather boots? Nope, Suede! Velvet waistcoat? Nope! Incompetent/Dishonest, or somewhere in-between. Its Okay for one or two orders if you're lucky enough to actually receive what you ordered, and if not, well refunds were processed quickly enough until now so I continued to shop. Big mistake. Finally, I returned a waistcoat which was meant to be velvet but I received something clearly NOT VELVET! I returned it. Thought they would apologise and send out the correct one but... the boutique (a little shop in Italy) has claimed to have received something other than what was sent out?! Now, i've spent probably thousands on this website and they're claiming I've returned the wrong waistcoat costing £140! Despite me raising the error and posting two photos, one showing a non velvet waistcoat and the other clearly showing a plastic tag hanging from the garment displaying the Boutique's name! They claim they don't sell it, despite their tag hanging from it! Do Farfetch really believe I had a spare waistcoat hanging around?! It's bizarre and I have to pay for this stupid error. If they're capable of sending out the wrong waistcoat in the first place maybe they're also mistaken in thinking they've received the 'wrong item' which i've returned. Yet Farfetch has chosen to side with the 'boutique' and obviously not given much thought to the evidence provided. It took weeks for customer service to reply with all their "you'll have to pay, Thanks for understanding but have a wonderful weekend" nonsense. I do all my shopping online and after thousands of orders Farfetch has been the only time i've ever had a dispute. Congratulations! Very troubling and I will pursue this dispute as a a matter of principle and fairness. Shame on you Farfetch!
Dear Christopher,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I have purchased ysl wallet and on the picture it showed that the color of the leather is grey. I am surprised that when i recieved it the leather was black.
From the business
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jacqui,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch