Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Buying luxury items is first of all an experience, which you didn't deliver. One won't expect to receive their 500-worth belts in mediocre-quality dust bags (with threads popping out), with no original packaging, hardly fitted into a tiny generic post box, and with all the accompanying papers carelessly folded. Luxury purchase = great item + pleasant experience (which is what I pay for, but don't receive).
The items sold on Farfetch are fake, and probably made in China that you can get from DH Gate. They sell Yeezy Boost v350 for £1200-£2000!, these trainers are £250 to buy from official Adidas Yeezy website. They sell versions of these shoes that are already sold out first day of sale so they are obviously fake. This website charges extortionate prices for FAKE items. Quality of goods is terrible and customer service is non existent. Any one from the UK do NOT buy from this website everything on here is fake and massively over priced I have no idea how this shop is still open legally. They will also do anything in order to not refund your item, just read all other reviews on other websites and you will see the things they try to do to not refund you.
This past Friday I looked at the site and saw that there was a 30% discount on items that were for sale. I woke up early Saturday morning and tried to buy the item and received a error message that it was a part of the extra 30% discount. I called Farfetch and they said the promotion had ended. I was quite surprised because that morning until today (3 days latter) google still says, "Farfetch.com | Get Extra 30% off Sale Items. | Shop the Latest Collection." I let Farfetch know that this amounted to a bait and switch scam. The first customer service person I spoke with was extremely rude. The second said she would a manager contact me. I never heard from anyone. At this point, I will longer do business to Farfetch and ask that you don't too. EK
Only take 2 days to arrive at my doorstep! Fast process! Pls do sales discount more often, and pls create a chat medium in your website or twitter so we can communicate / inquiry with a fasr response. TQ
I just love Farfetch. Fantastic sales and products. Especially when they have extra discounts off their sale prices. So great to be able to buy items I can't buy in Australia. Shipping is so fast. I get my items quicker than if I bought something within Australia. Can't ask for much better than that. One very happy lady with this amazing company. So glad I found them.
Most of my orders arrive in 3 days. Good variety of items to choose from. Often has promotions with great deals. Definitely will continue shopping here!
I have placed my order and for next couple of days there was no update
Tried to call customer service it took 45min on two occasions for someone to answer
No help whatsoever. I was told in a rude manner I will not get my order on time and that's it.
4 days after still processing order and no news or update. First and last time using this website. Avoid
Fair prices, fast delivery and great service overall. This was my 10th shopping with Farfetch and all od them were just perfect. The return system is also easy and fast.
I bought a pair of shoes and I receive them 2 days later, wrap the box and includind all the return documentation in case of change my mind. The shop offer free return. It was an amazing purchase. In addition as I domestic in Europe I did not pay any custom taxes as they collaborate with European shops responsible to ship the product. Absolutely happy.
Really love shopping with Farfetch! The rapid delivery and good price bring me a wonderful shopping experience. I will be more than happy to see if Farfetch can offer customers free shipping in the future.
It only takes 4 days business to received my order and i absolutely like it. Hope they have more discount events...
I received the dolce and Gabbana red bag with no Strap! I want a refund for that. But the Status of my order didn't change to delivered yet so I can't make a return yet!
I live in NZ at the bottom of the world and because of Farfetch i can buy Roberto Cavalli and many other top brands at the same price as Europe. Thanks Farfetch.
I received my item long time after expected date and when I contacted customer care answer was late but product was authentic and good.
Very good services and fast delivery! I bought a pair of Versace Chain Reaction for men.
Also the price was very good and I received the product in 3 days.
The shipping cost is a little bit expensive.
So, I wanted to spend some money on this website.
First time I made an order, paid with my credit card, next day the order cancelled itself and they told me they cannot identify purchase and asked me to contact credit card issuer even the transaction was posted in my credit card account. (It was amex credit card)
So I contacted Amex and asked them, and they told me there's no issue with the card since it's already posted. That being said they approved transaction correctly.
I called Farfetch, asked them what's going on with my payment, they told me it looks my account locked and they need to manually review the account for another day. (For what?)
So I called Farfetch next day, I don't know what they did and they never told me but account has been cleared, I proceeded order by phone with the same credit card, and they told me the order was successfully placed.
After 3 days they sent me an email that says they need to manually review the transaction again(wtf?) and asked me to send a copy of passport and credit card. (wtf again?)
So. I sent both of them.
And next day, tada! They said they cannot confirm the authenticity of the documentations and order was cancelled.
What should I do for this?
This website is literally garbage and customer service is horrible.
I waste like 1 week and worst shopping experience ever.
Great value, price and excellent service. The shoes purchased arrived in an well protect package.
Received the package very fast- delivery company and Farfetch kept me up to date all the time. Great service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members