FarfetchReviews 1,822

As a follow up to the unilateral cancellation of my first order on Farfetch, I would like to add that I received wonderful help from their customer service representative. She was very polite and promptly replied my emails and to my surprise the product I had ordered became available. I then quickly placed my order and this time their system showed that the product has been delivered to the shipper and that I will be expecting to receive my product in 3 days. Hence kudos to Farfetch's customer service representative Ms Carolina.

Received my dress fitted perfect, good material. Eill be shopping more from this site. Thank you so much

Excellent service, the item got a little damaged but I can't do anything because was the last one but it's fine, next time check the quality!

My boyfriend love the T-shirt. The size is amazing, the material match perfectly. I will be back for some more shopp 100%.

I have been buying for year and they are great. They have great customer service. And shipping is always on the dot.

Very fast service and fulfillment of my order. Only MAJOR complaint was the excessive shipping charge on an item that they used to ship for free.

Ordered a shirt that was canceled the following morning, so I had to reorder the following business day only for them to turn around and send the wrong shirt. Will never be ordering from them again. If you plan on ordering from them, order under your own risk cause they're like a third party company so if they send the wrong item you will be inconvenienced highly. Just a heads up! In the pictures I have proof of purchase and the shirt I perfected versus what they sent me.

Within seconds of confirming my order I got another email cancelling my order due to some dubious verification requirements. I used my AmEx card. Either the credit card is accepted or rejected, what verification requirements are they talking about? Meanwhile I see a $1250 order pending on my AmEx account while Farfetch says it will take up to 14 days for a refund. This company strikes me as a scam. Stay away.

The site was easy to navigate and to find what I wanted. Kinda a pricy comparing to other sites for the same item. I wish they deliver in fewer boxed though

Farfetch is an easy, fast shipping place to get shoes n more. I personally ordered Cdg shoes from there shoes came in 2 days. Well be ordering from them again.

There are 2 items I never received but Farfetch said they already delivery. No refund. Don't buy from them or you will have the same problem like me in the future.

Quick delivery, item came as expected.
Very happy with this item.
Came with dust bag and in perfect condition.

First of all, I like the designers found on this website. Secondly, the one item I ordered arrived quickly and in excellent condition.

With that, I purchased a pair of Paris Texas shoes that were "new season." I entered my promo code for 10% off first time purchases, which these shoes qualified for because the screen showed the 10% deducted from the price, but for some reason during the checkout process the reduced price didn't work. I spoke with multiple customer service reps and was told over and over again they would not refund me the 10% from my order. One gave me a $20 credit to the website as a good faith gesture. The refund should have been $39.20. I wanted the $39.20 refunded from the purchase price. They refused. I have now disputed the purchase with my credit card company and I will never buy another thing from this website. The customer service experience is a disaster and one particular customer service rep continues to write me with condescending, passive aggressive emails giving me his opinion of how I, the buyer, the ones who keeps drop ship websites like this in business, should conduct my affairs. Ha! How about you find a job outside of "customer service?"

Totally unreliable
The company does not stand by their customers. My package was lost by DHL, it was a very clear situation, but after almost three weeks of "investigation", I was told that they cannot refund my purchase that I never received

Buy from then if you want to be stolen from…
But from them if you want to be stolen from. Bought an expensive skirt off them and returned it. DHL delivered the skirt back to me a few days later. After asking for another returns label and 4 missed collections later I dropped it off at a local collection point. The tracking shows delivered to he destination yet Farfetch refuse to refund. From memory the skirt was well over £200. Taking this up with AMEX now and possibly court to get a refund. Total joke of a company had spent thousands but never using them again.

I've shopped with Farfetch many times and have not had any problems until now. I ordered the Saint Laurent Kate bag with gold hardware and their supplier (browns UK)sent me the one with silver hardware which is poor quality control. They don't even have a exchange policy in place for messing up, they said if I wanted the correct colour I had to reorder (pay for it again) and send back the incorrect bag before the refund could be initiated. I was left out of pocket $2k until the refund was complete which is ridiculous as the fault was theirs. The worst part was that they couldn't even guarantee me that the bag reordered would be the correct one. I googled the reviews for browns uk and was horrified to see that it was one bad review after another. I would be wary if I ordered another product from Farfetch that came from browns UK. Overall I wasn't happy with my experience with Farfetch this time.

I purchased a designer item, and within 24 hours the price dropped. Far fetch refused to honor the price drop or make any attempts to correct it. They told me their prices are allowed to fluctuate and there is nothing we can do. There is no price security and they do shady business. I would never order again. The advantage to buying designer, is that their prices stay relatively the same - but not with farfetch. Terrible service, to the point this must be illegal.