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FareGeek

2.9
faregeek.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

FareGeek Reviews Summary

FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FareGeek most frequently mention credit card, customer service and confirmation email. FareGeek ranks 247th among Plane Tickets sites.

service
85
value
81
shipping
51
returns
51
quality
70

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
Follow Iris G.
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Alerts on time
November 8, 2015

Last time I purchased my tickets from this website my email alerts weren’t in time. This time it was corrected. And I had a much better experience.

Date of experience: November 7, 2015
Japan
1 review
0 helpful votes
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I need to travel to London on work purpose. I bought my tickets for London from this website for a couple of times and have received them at a cheaper price. Happy to book my tickets from this site.

Date of experience: November 7, 2015
Canada
1 review
1 helpful vote
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1. They overcharged my credit card by over $400. I threatened I would call my credit card company and report them. They apologized profusely. Made endless promises the refund was coming in 2 days... then 1 week... then 4 days etc. In the end, it took over 20 emails, countless phone calls, and endless complaints and threats of me sharing my experience on social media. In the end I got my refund, but that was well after 30 days. Not worth the time and aggravation.

Date of experience: November 6, 2015
CustomerExperienceTeam F. FareGeek Rep
over a year old

Dear Anna, we apologize & regret for the inconvenience caused. The refund has already been processed with a compensation. We have extended all our courtesies by compensating an additional amount of $40 upon our agreement.
Incase you are still not happy with the resolution, our representative will get back to you within 48-72 hrs.
Regards SM Team

France
1 review
0 helpful votes
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I had to travel to India for my summer vacation. I needed my tickets urgently. I was prepared to pay more, but when I logged into this website I could purchase my tickets at a discounted price. I was happy at the buy. Thank you.

Date of experience: November 6, 2015
California
1 review
0 helpful votes
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Last time when I dialled the customer care number I had to wait for a long time. This time, which is 15 days ago when I called up the customer service number I was attended in less than 5 seconds and my issue was addressed properly.

Date of experience: November 6, 2015
NL
1 review
0 helpful votes
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Smooth website
November 6, 2015

The site is very easy and smooth to book a ticket to any destination. It also has good deals on tickets. Will use it again.

Date of experience: November 5, 2015
Texas
1 review
1 helpful vote
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Mobile friendly
November 6, 2015

I am hardly on the computer or laptop. Most of the time I book tickets from my mobile or tab. Last time when I purchased my tickets from this website for Italy using my cellphone, the web pages opened fast and the service was smooth. Thanks a bunch.

Date of experience: November 5, 2015
Australia
1 review
2 helpful votes
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I wanted to know about the website’s refund policy and hence called up the customer care number. The young lady that took my call explained all the policies in an easy manner to me even though I wasn’t making a purchase. It’s a well informed and co-operative team.

Date of experience: November 4, 2015
GB
1 review
1 helpful vote
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Rates are good
November 3, 2015

Good rates of tickets and very friendly customer service.

Date of experience: November 3, 2015
Greece
1 review
0 helpful votes
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Standard travel website
November 3, 2015

I did hear mixed feedback about it. However, I found it to be a standard travel website to get tickets from.

Date of experience: November 3, 2015
Canada
1 review
2 helpful votes
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Don't be folled bybthe low price... you got charged twice.
As i didn'received my eticket several days after booking, I called back (by the way it takes 45 minutes to talk to someone). They make me redo the reservation as the 1st o ee was cancelled by British airways... so here we go again...
At the end only 1 ticket charged twice... and they gave my cc info to a 3rd party Skylink tonedit my ticket... an extra $60 I was unaware off...

Just run away, BIG SCAM

Date of experience: November 2, 2015
Ireland
1 review
0 helpful votes
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Perfect holiday!
November 3, 2015

I had booked quite before our planned date. But when the time was near we decided to change the dates, with time of travel and add a new destination in between. The customer service was too helpful and courteous, made all the changes with a modest charge. Thank you for making our holiday perfect.

Date of experience: November 1, 2015
Washington
1 review
0 helpful votes
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Nice Service
November 1, 2015

I used this website after I was recommended by my friend. The service is good and the alerts are on time.

Date of experience: November 1, 2015
Turkiye
1 review
1 helpful vote
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Happy with the service
November 1, 2015

This was the first time I used thid dite and I am very pleased with the help I have got. It really helped me save a lot.

Date of experience: October 31, 2015
Singapore
1 review
1 helpful vote
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I had to get my tickets for Peru so I checked this website. When I opened the website next morning to book my tickets I saw a reduction in prices. I quickly booked the tickets got a good saving. I am waiting for similar discounts on other destinations as well.

Date of experience: October 31, 2015
Germany
1 review
0 helpful votes
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Awesome site
October 30, 2015

I have used many other sites for booking my flight tickets. But I find faregeek.com is the best site to navigate and with best prices. More over the site is very user friendly. From now on I will definitely use faregeek.com to book my future flights.

Date of experience: October 30, 2015
Texas
1 review
0 helpful votes
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Good choice of places
October 31, 2015

I have been checking out the travel deals offered by this website. The choices of places are good as these are the places that I want to visit. In addition to that, the travel deals price reasonably if not extremely cheap. This leads to a good bargain.

Date of experience: October 30, 2015
NL
1 review
0 helpful votes
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Pretty Cool!
October 29, 2015

I had never used this site before but when I booked my flight for Bangkok, it was pretty cool experience.

Date of experience: October 29, 2015
Japan
1 review
0 helpful votes
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A good travel website
October 29, 2015

I have been browsing several websites including this one. It's decent and has been useful for me.

Date of experience: October 28, 2015
Pakistan
1 review
0 helpful votes
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Ended well
October 28, 2015

I had booked my tickets through this site. All was going well and I even gave my CC details, but at the end my computer hanged and I was worried if I had paid for the ticket. I called up the customer service gave my details. They looked through and saw that
Everything was done and it ended well.

Date of experience: October 27, 2015

From the business

FareGeek is a flight, hotel, cruise, rental car and vacation booking engine.


faregeek.com
Camden, DE, United States