FareGeek
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FareGeek Reviews Summary
FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FareGeek most frequently mention credit card, customer service and confirmation email. FareGeek ranks 247th among Plane Tickets sites.
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They charged me a different amount on credit card and wouldn't refund extra money through same credit card; rather they want to know bank account number. Sounds fishy
I have been using this site for almost two years and I have got the best service.
From timely mails or mobile notifications to prompt customer care service, I have always received on-time service from the website.
Keep up the good job. The service is good and the deals as well.
It has been three or four times that I have used this website to fly to places like Austria, Venice, Prague and many more. So far I have found the service and the website updated. The notifications reach on time and also the payment procedures are smooth. I have never faced any problem with the website.
I travel frequently and have a list of travel websites. This happens to be one of my favorites.
I am bit of an old school and had never purchased online air tickets until recently. I needed to book tickets for Vienna and it was decided at the last moment. My niece referred me to this website. As I was checking out the deals I made my booking and everything was seamless. I loved the experience.
I booked my tickets for Germany recently to attend a corporate seminar and saved as much as $20. That was a big deal for me. Thank you!
I will be flying to Austria this January 2016 for a month for my annual vacation. Since I would be spending in my vacation I was looking for cheap tickets. This website provided me with a great option and I am happy that I booked my tickets from this website.
I have been using this website to get my flight tickets for most of my solo travel tours. I have bought tickets for places like Jordan, Egypt, Russia and Australia. I have always received standard and decent services, the prices were standard and sometimes I received a good discount as well. Overall I find this website dependable.
I had forgotten my password and called in the customer care service department for help. My password was retrieved in minutes.
To faregeek and anyone that tries to purchase flights with them. I am still waiting on a refund for a flight cancelation that was issued back in October (the 22). It's been 2 months and have been waiting patiently and nothing! Now, I am really upset and had to get my bank involved- and have yet to receive my refund. My email I received from faregeek states my booking was canceled and that I would receive my refund within 2 months- it's December 23 today and I haven't received anything. I am really disappointment especially because it's christimas time, you would think cooperations that make so much money would be considerate and have excellent customer service. I WILL NEVER purchase a flight through them ever again! Nor will I suggest or refer anyone to them. I have called numerous of times and everyone I spoke to does not have a answer. Very disappointed!
A very unsatisfied customer,
Valeria
Thank you for letting us know about your recent experience with us.
We apologize if our service did not meet your expectations and understand that your issue is in regards to the refund which is awaited after cancellation of a ticket
Would request you to kindly share your booking number, email ID and contact number so that we can check internally and have this case addressed.
For the past 7 months I have been using this travel website very frequently as I find the prices good and the service on time. It is very useful.
I needed to talk to customer care department for solving my log in and registering credential information. My password seemed to be not working and neither was I able to create a new log in id. I dialled the customer care number and a young lady picked the call and solved this issue within 30 minutes. That was very helpful.
First time when I used this website I found it to be having some lagging areas. Few days back when I used it the second time, I was pleasantly surprised with the service and website speed.
So to start things, my name was mispelled, tried getting a hold of them never got a reply. Had to call the airlibe direct and they were amazing. Bext I never got my e-ticket. I called and tge guy told me they were having computer problems, but would email it to me within the hour. Never ever got it. Went through the airline directly again and got it done. Worst experience of my life. Will never ever deal with this company again and have been spreading the word to family and friends to STAY AWAY FROM FAREGEEK!
Thank you for letting us know about your recent experience with us.
We apologize if our service did not meet your expectations and understand that your issue was about name change and tickets which were not met on time
Would request you to kindly share your booking number, email ID and contact number so that we can check internally and have this case addressed.
I purchased my ticket to Italy using the mobile app and everything was all good. Loved the service and will use it again.
I was making my most awaited and earnest tour to Jordan and saving every penny to indulge once I reach the land! This website helped me with discounted tickets that added to my savings that I later used to buy a souvenir. Thank you so much.
I had purchased my tickect from this site, but had some problem with my name. So I called them and made the changes. They were very polite. The service was good.
This site gives the best price for all the destinations.
From the business
FareGeek is a flight, hotel, cruise, rental car and vacation booking engine.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as we understand that your issue is for a possible refund and the refund mode to be used for the transaction. So, would request you to kindly share your booking number, email ID and contact number so that we can check internally and have this case addressed.