FareBoomReviews 80

I booked with fareboom 2 international tickets. 2 days later, i noticed my husband's name was misspeled, the last letter of his first name was missing.
Contacted Fareboom via email and the answer was that kind of misspeling is ecceptable, and it should be eccepted by the airlines, but also it is a subject to the airline if they will eccepted. I asked for the name to be corrected and the answer was, You need to pay $100.00 name change fee and we will request it to Lufthanza, hopefully, they approve it.
I did not aggree to pay before the problem is fixed, thwre were several emails back and forth. In a meantime i contacted lufthhanza costemer service and i was advise to aggree to pay $25.00 and no more. A note was placed on my itinerary from lufthanza agent, then fareboom stated that they have diferrent rules and fees, so they decreased the amount to $75.00 and to be payd once the name is fixed.
I atorized them to charge me $75 after they change the name, but they came with diferrent solution. Now, they will cancel my thicket, reissue a new one but i need to pay the diferrence on the airfair and some "other fees that may apply." I asked, what is the total that is due, and that was my last email, they never responded back.
I regret i was purchacing tickets with fareboom, i hope more people read the reviews before they decide to use them.
Very unprofesional customer service and not loyal to people.
They should close their business!

Here is what this scam company does:
1. Sells you a reasonably priced ticket.
2. Then keeps sending you emails saying that you flight is being cancelled. Cancel your itinerary for a future travel credit/voucher.
3. When you cancel (in my case they cancelled themselves!) they quote you prices for the "voucher" double what you originally paid. Because they have your money/"voucher", they basically have you by the balls, and people panic and pay what they are being asked for.
Pretty much all the reviews i read reflect similar stories.
So, Buyer Beware! Do not lose your money to this scam business! If i could give zero stars, i would!

Please do not use fareboom, I couldn't travel with the ticket I purchased so I requested to rebook the ticket but these guys doubled my ticket price which I refused so they kept all my $1200 or so. Good luck to you if you run into issues at the airport during the weekend and need to talk to them... they do not take telephone calls on weekends. It's been a while since they robbed me of my money and I should be call BBB to make a complaint.

The future vouchers are worthless. I was quoted 3 times the amount of my original tickets. It was cheaper to accept the loss and rebook through their site. Of course I didn't do this because i didn't want them to have access to anymore of my money. I finally took the loss getting 1/3 back. It was a hard lesson... but one I won't repeat.

Please do not use this company! I booked my flights right before COVID 19 hit and they have been a NIGHTMARE! I even purchased the insurance and they still would not give me a full refund! Here I am nearly a year later and am STILL fighting with them to get my money back. Save yourself the headache and just buy your tickets through a legitimate sight.

This is such a scam I have bought a ticket and it has not even given me a flight ticket and I payed for nothing. I have tried to reach them for one month and they have not responded yet. DO NOT USE THIS WEBSITE.

Don't book with them, they are liars, they put 24 hours free cancellation and it's not, I booked with them and I cancel it during the 24 hours and they charged me cancellation fees.

Why you should not ever book a flight through this third party
We were in The UK when we found out our connecting flight home would stop (with a 14 hr layover) in a country that was HIGH risk for COVID. During a confirmed global pandemic. This flight home was not an option any more, due to them also closing their boarders.
When we asked to modify our flight, it was not an option. They told us to talk to the airline... who told us to talk to the 3rd party... and back and forth. After more than 24 hrs in another country with no confident route home, we each spent $400 on a new flight home that would have no layover.
It took us quite a while after returning home to confirm whether or not we would have a voucher for the Fareboom flight that we had "forfeited".
Once we received confirmation of this we were satisfied.
UNTIL I was told now multiple times I can only use this voucher to book a new flight HOME FROM THE UK! This is ridiculous as we went round in circles trying to do this in the first place, we are now HOME from the UK and have no intentions of going back after just having been there. Fareboom is using a global pandemic to prey on customers who were in a horrible and frightening situation and will likely be making money due to numerous customers being completely unable to use their "vouchers" due to ridiculous limitations. I would not recommend this company at all.

To all: AVOID THIS COMPANY AT ALL COSTS. They have violated almost all the ethics of conducting fair and adequate business. Due to travel restrictions early in 2020 they have been playing musical chairs of avoidance. Constantly referring to parties who have no controlling interest of a refund. For example, they ask to call airlines for refund, airlines explicitly states it is Fareboom's responsibility (which it is entirely). Insurance company also states that it is Fareboom's responsibility to refund the cost of my invoice. They have deliberately and consistently avoided blame and also feigned ignorance on this issue. These are the most polite words I can say about Fareboom, although they severely do not deserve that respect. Simply, they owe the customer money and blatantly refuse to comply to appropriate business practices. I am not the only victim of Fareboom's gross negligence on treating their customers fairly.

AVOID AT ALL COSTS.

I originally booked a flight for 3 people in March 2020 to Paris. Due to covid 19 I decided to cancel my trip that was supposed to take place in August. I asked for a refund but was given a voucher instead. Fine. Once I wanted to use my voucher in November 2020 they asked me to add $2000! Yes, saying that the tickets went up. I told them I will use my voucher at a later date. Then on December 2020 they asked me to add $1100. I have checked with united airlines and actually prices went down. They had no reason to ask me to add another thousand. I booked it anyway. Then I needed to change my return date they charged me another $282. Lastly, I also had seat assigned on the site but United airlines declined and said I had to pay an extra $55 per seat reservation. I think I should sue this fake company. Stay away!

If I could give this company a negative ******* review I would. But I booked a ticket last year for an intl flight this year and Covid happened. I was offered a voucher to reschedule my flight for 'FREE' so I did. I decided I wanna fly in December because it showed on their OWN website that the ticket is $200 less than my original ticket but I was forced to pay aN extra $269 because according to these thieves, December is a "peak" season. SO Because of my willingness to see my family back home, I went ahead and paid the extra money. My flight got canceled again but they couldn't find a flight that would work for me so I insisted I get a refund so I can book my flight somewhere else. Days went by and I was told ok I'm getting my refund but I would have to pay $35 to process it. Again, I paid coz I just wanted my money back and be done with fareboom. I got refunded but not the extra $269 I paid them because they said that was non refundable which I wasn't told about. I'm still trying my hardest to get my hard owned money back and will never ever use this site again. They are out to get you!

I originally booked flights for my son Matthew in November 2019 to Germany for a summer internship on AirFrance flight for May 10th 2020 returning August 5,2020 (cost was $926.18 with $66.17 Travel Insurance included / Order # was O-2B*******). His college advised him not to go due to safety concerns with Covid-19 however the internship was technically not cancelled. When I reached out to Fareboom I was told they couldn't refund my money and -I Couldn't use the travel insurance because I didn't have a cancellation statement from internship in Germany-but I could use ticket another date prior to 1 year from purchase date. I discussed with Matthew and we decided he would take the trip before going back (since we had to use by November) to college so as to not lose the opportunity to visit Germany since I paid the money already. The flight was rebooked for August 3rd on Delta Airlines (Order #O-2B*******) and had to pay an additional fee of $52.00 for difference in Fare. As the date approached in late July it appeared the travel ban to Germany that was in place may not be lifted by August 3rd and his travel may be restricted to Germany. We reached out to Fareboom and were told that if travel was restricted and flights were cancelled then we would get a refund. We were told just prior to flight departure that we would have to request cancelation of tickets to assure we received refund. We followed their guidance and logged into the Fareboom website on July 28th. On the website a "Popup" appeared that said the flight would be eligible for refund due to COVID-19 government mandates... not sure why but this communication is not actually sent in their message system that can be traced back? We followed the steps that they outlined in order to cancel the flight and confirm for refund... We were asked how we wanted to receive reimbursement and we selected putting back on original debit card that was used... No refund came within a few weeks... I messaged them about the refund and was told first that since the flights did depart (with anyone not restricted I assume) and weren't cancelled then I wasn't due a refund... then I was told that since we cancelled the flights and not the airlines we would not receive a refund... Then I was told that I would have to go to AirFrance which confuses me since Matthew was rebooked on a Delta flight?... and I next was told..."but the Airlines are not giving refunds on government mandates...". COVID-19 has turned into the biggest excuse for not doing anything or at least the right things today... I can't actually talk to a person at Fareboom because of COVID-19... no one answers phone and the automated message says you have to message them on website. Hmmm I wonder why the customer service people can be safer typing on computer vs answering the phone forbpeople they've taken money from and given nothing in return... A majority of this nations office staff is working remotely... Can't FareBoom's customer service employees answer a phone at home safely?
My standpoint:
I paid for a flight to Fareboom (Not AirFrance or Delta), Fareboom is then my "travel agent"... they have my $978.18 in their bank account and they weren't able to provide my son a flight; therefor it didn't cost them or the airlines anything for his travel and I want my hard earned money back. Do they think it's ok to take money from people and not give them anything in return. I don't believe their business is charity! I assume they figure we'll just let our money go in their circle of excuses. I'm not asking for a free-ride. I'm the only one here that lost money and although I'm sure the airlines and Fareboom are losing money in this situation its not my responsibility to support their companies for nothing in return.

Will never use them again
I will never use them again.
I purchased 3 international tickets and the final destination airport decided to close there doors for any int. Flights.
Fareboom canceled my flights even it's not my fault, and asked me if I wanted a voucher for a year or contact Delta airlines for a refund!
Delta approved my refund, but Fareboom decided to charge me $70 per ticket as a cancelation fee.
Even it was not my fault to cancel but they said I purchased discounted tickets and that's why!
I purchased the tickets back in January for June travel. Approving the refund now.
What's so sad that they charged my card now the refund fee of $225. And telling me after the transaction was completed that there is a long wait to get my credit for my tickets because of covid19.
I fly with my family every summer international and I will never use them again.

I will never use them again.
I purchased 3 international tickets and final destination airport decided to close there doors for any int. Flights.
Fareboom cancelled my flights even it's not my fault, and asked me if I wanted a voucher for a year or contact Delta airlines for a refund!
Delta approved my refund, but Fareboom decided to charge me $70 per ticket as a cancelation fee.
Even it was not fault to cancel but they said I purchased a discounted tickets and that's why!
I purchased the tickets back in January for June travel. Approving the refund now.
What's so sad that they charged my card now the refund fee of $225. And telling me after the transaction was completed that there is a long wait to get my credit for my tickets because of covid19.
I fly with my family every summer international and I will never use them again.

Requested refund for flight to Germany non 07/02 because of Covod-19. They charged me $300 for processing the refund of three tickets. Informed me per email last week that my refund was processed, but it could take up to 4 weeks until I see it on my account. When asking for receipt for travel insurance they told me I can show them my bank statement when the money post. When advising them that even Walmart gives you a receipt when they process a refund, they finally sent me one. Discovered that the four digit of the debit card the receipt show are not mine. Wrote them now 3 times asking where my money went to and still have no response. How is it that you can take my money in a sec, but take forever to give it back?

Don't ever use this company. You are are your own should you run into any flight-related problem. Their phone line isvpurposely set up to avoid speaking to customers. Emails are hardly responded to. Worst of it all, they are very dishonest if they manage to respond at all to your emails and here is the story: Got stranded overseas due to COVID. Made concerted effort to reach them to no avail. Got auto-email on confirmed flight on the original return date despite airport closures due to covid. I ended up on a wasted trip of over 800 miles to and from the airport of departure. When I managed to return via emergency evacuation flight at an extra cost of $1350, I reached out directly to the airline in April and requested for a refund on the return trip. Delta promised a full refund and I requested a direct refund to me since I could not get hold of anyone to speak and no response via emails to fareboom/bt-store.com. Unknown to me, when a customer pays in their website, they collect the money and then pay with their own credit card. Delta refunded the money to their credit card. I have every evidence including refund tracking number, the last 3-4 digits of the credit card number where over $549 was refunded, yet the company claims they are yet to receive the refund. And then refused to respond to my email request for a refund and there is no way to speak to anybody as their phone was purposely set up not to let customer's calls go through. Even when one manages to go beyond those robo-messages in order to speak to a customer service agent, you can hold unend and the system ends the calls no matter how many times you try. If there is a way to give a minus 5 rating, I would give it