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FanDuelReviews 510

1.4

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FanDuel Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.

This summary is generated by AI, based on text from customer reviews

service
266
value
244
shipping
131
returns
155
quality
217

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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In September of 2022 I opened a Fanduel account and deposited $300. I made 3 wagers and then my account was suspended without explanation and my funds are still in limbo. Back then I was directed to send in a plethora of information that I had no idea of how to process and repeated attempts to reach Fanduel were futile. I'm 82 years of age, am not computer savvy, my attempts to contact Fanduel in person have been a waste of time and Fanduel has all of this frustration on file. All I want is to be contacted, close my account and have my money returned. This should be a simple process. Jack Wilton.

Date of experience: November 20, 2023
Texas
1 review
1 helpful vote
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Quick to take your money
November 19, 2023

Slow as molasses in January to return your winnings...they keep you $$as long as they can so they can keep drawing interest on YOUR MONEY...let me say this about Fan Dual...IT SUCKS!

Date of experience: November 19, 2023
Michigan
1 review
0 helpful votes
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Unfair!
November 15, 2023

You guys take and take and take! I spent over $2,000 in a week and you guys send me a crumb back. And that crumb is already programmed to lose. You guys are scam artists! Stop being so greedy! You don't even make it fun anymore! I'm done with your bull$#*! site!

Date of experience: November 15, 2023
Pennsylvania
1 review
0 helpful votes
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Slot play
November 15, 2023

Slot play very unfair.kicked me off slot just prior to the slot RTP. Would have came back to me and have proof of screen recording of it.not once several times.un fair will upload the rest of videos

Date of experience: November 14, 2023
Kentucky
1 review
3 helpful votes
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My account was suspended 2 weeks ago. I've had no explanation from Fanduel l. They owe me money. And won't even let me log in because my account is suspended. People trust me go with a legitimate company like caesars not a nickle and dime company that's owned by tvg and I don't even want to get started on them

Date of experience: November 9, 2023
Ohio
1 review
1 helpful vote
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Hello. I take it no reply means that fanduel has no intentions on making this whole.so with that conclusion let me tell you my intentions and I hope you forward this to your supervisors.i have a social media fan base that just reached 18.5 million followers with a click of a button I promise you when they spread the review I am going to leave about your dishonest practices it will trickle down and it won't be good. Let me be clear the amount of money that I was cheated out of is penny's it don't mean nothing to me so it kinda starts like this 18.5 mill will reach estimated 30 mill. 30 will reach 45 mill and so on and on. And I will make this happen every weak. O ya if your company believes that negative advertisement is better then no advertisement and that it is free well there wrong when it comes to gaming go ahead look up the stats. Ps I love America I can spread my opinion to the whole world I love it And by no means is this malicious I will simply state facts This is not a rant It's not about the money It's my review and my opinion thank you have a nice day

Date of experience: November 4, 2023
New Jersey
1 review
0 helpful votes
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Poor Planning
November 3, 2023

Every year for either the Kentucky Derby or the Breeders Cup, FanDuels NJBets site does not work properly. Cant place wagers, see results of watch races on line. Whats up with that? What are your plans for 2024?

Date of experience: November 3, 2023
Michigan
1 review
6 helpful votes
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Refund not received!
October 31, 2023

Played First Person Craps for a few then tried to cash out but wouldn't let me take full amount. Only could get half, had to do remaining in a refund. And haven't received it yet, going on 2 wks. They claim they sent $ to account but its not in my transactions. Will delete app and warn others to stay away. Gaming experience is very suspicious as well.

Date of experience: October 31, 2023
Blake K.
Illinois
1 review
5 helpful votes
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Poor service
October 29, 2023

Can't make withdrawals 1/2 hour in line to chat then got logged out. No amount stated about eligibility of funds for withdrawals.
DONT deposit more than 25$ after your initial deposit it's just another game site

Date of experience: October 28, 2023
Canada
1 review
2 helpful votes
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Fan dual is a scam
October 27, 2023
Updated review

Do not sign up for this site no matter how much free money they give. Total scam. They will take your money and made up rules to steal if

Date of experience: October 27, 2023

Scam
September 10, 2023
Previous review

Do not bother using this site as they create there own rules and steal your money. I had 1000 in my account and they locked it because I logged in on a friends device

Date of experience: September 10, 2023
Pennsylvania
2 reviews
1 helpful vote
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They basically stole my money. I cannot access my account.41 characters left to make this review helpful enough to submit...

Date of experience: October 24, 2023
Ohio
1 review
0 helpful votes
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CROOKS
October 21, 2023

FANDEUL IS THEE BIGGEST CROOKED APP EVERRRRRRRR. At certain times it will not let u cash out when u want 2. It locks u in. Which it's my $ I should be able to cashout when I want. They have stolen plenty that way off of me.

Date of experience: October 21, 2023
New Jersey
1 review
0 helpful votes
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Suspended Account
October 18, 2023

Horrible customer service. Won't respond in timely manner. Asked to close account and refund my balance. Haven't heard anything! STAY AWAY!

Date of experience: October 18, 2023
West Virginia
1 review
0 helpful votes
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Slow withdraws
October 18, 2023

It take 10 days to withdraw money from your account but less than a day to take it out of your banking account. Will be moving on to another betting site

Date of experience: October 17, 2023
West Virginia
1 review
6 helpful votes
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Don't use fanduel
October 17, 2023

So I just started betting but this is complete BS. I bet Justin Herbert for an "anytime" touchdown last night and lost the bet after he threw a TD. To me an "anytime" touchdown is any TD that goes in his stat line and Fanduel told me "no he had to catch or run a touchdown" which was not clearly defined in the bet. Safe to say I won't use fanduel anymore.

Date of experience: October 17, 2023
Arizona
1 review
0 helpful votes
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You guys stole our money. Disqualified and you take all bets? You rat bums. There wasn't even a bet for disqualification you scum of the earth low lives

Date of experience: October 14, 2023
Michigan
1 review
0 helpful votes
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Fair gaming?
October 14, 2023

When this site originally launched, bonuses appeared and paid out well. These days, you're rare to see bonuses, and when you do, you might only receive payouts of $20. They reply quickly when you voice your issues, ensuring fair gaming. I sit here reading about all the beautiful winners and how wonderful life is in "Lala Land," but the truth is that those are employees who are being paid to post reviews, and when good people who spend their own money speak out, they are being silenced. We have to believe them when they lie and ensure fair play, so I can't wait for the day when the dishonest machine is exposed for manipulating the odds in the house's advantage.#greed #fandualssucks #dishonest

Date of experience: October 13, 2023
Pennsylvania
1 review
2 helpful votes
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New user $200 bonus
October 13, 2023

I was a new user to fanduel.
1st they put me thru he'll to get verified.
2nd they told me on 2 occasions to wait until 72 hrs to recieve my new user $200 bonus. From Oct. 6th until 0ct. 13 today and I still haven't recieved it.I also have screen shot of customer service saying they will honor. I don't trust them and iwill update you to see if they will honor their promos!

Date of experience: October 13, 2023
Ohio
1 review
0 helpful votes
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Unauthorized withdrawals
October 13, 2023

I have consistently deposited and made withdrawals out of my Fan Duel Sportsbook successfully until 2 weeks ago when I received a back to back emails from Fan Duel Fantasy (I do not play Fantasy) that I deposited $200.and $800. Into Fan Duel account out of my Bank account which I had never AUTHORIZED right away I tried getting into my Fan Duel account and it would not allow me I immediately contacted my Bank and they were successfully stopped the transaction I also immediately contacted the Fan Duel support team I followed the instructions on emailed documents that they needed from me and I am still getting no where not only that I received a email that a withdrawal was made out of my Fan Duel account (all the remaining balance) this happened after the Fan Duel team responded that they had to close my Fan Duel account because of Suspicious issues Also the communication is very unreliable I am VERY DISAPPOINTED with this Fan Duel Sports Site!

Date of experience: October 13, 2023
Colorado
1 review
1 helpful vote
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USER BEWARE. Dont use these guyS. Wont allow you to reverse money you have put into you account. Not user friendly at all.

Date of experience: October 11, 2023