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Fandango is by far the worst streaming service I have ever encountered. I'm now missing 2 episodes of a season purchase I made. Their only response is "we'll send this matter to the higher ups." Never again will I deal with these grifters. They LOVE to take your money and DENY you what you paid for. This place should be investigated for theft.
I was charged double when I hit pay, never received my tickets because the email on file had a typo, and couldn't reach customer support through their website chat at all. I only managed to find a phone number elsewhere. When I finally spoke to someone, I was denied a refund simply because I called after the movie ended — despite the fact that I never received the tickets and was overcharged. Very frustrating experience and zero accountability. I will not be using Fandango again.
I don't recommend using this company, I have had one encounter with this third party company to see a movie and on the night of the movie I had a medical emergency and was unable to make the movie. So I contacted Fandango and they refused to give me any relief to see a movie or refund. Fandango stole my money this company is a THIEF! I will never recommend or ever use them again.
I have an old-style Fandango gift card for $25. It was a B-day gift from my family years ago. My wife wants to see a movie before it is removed from the theaters. I went to Fandango and used it to find the movie and times. I tried to purchase tickets, but Fandango kept telling me that my info was not correct. I called the number on the card, but it was no longer a good number. It did give me a new number to call. The customer service person (not much help from them) sent me an email and wanted me to take pictures of the front and back of the card, which I did. It was going to be 3 to 5 weeks before I would receive a new digital card. I need to use the card this week. I was told that they would put a rush on my request, but it would still take 3 to 5 days. I was NOT given any case number. The lady hung up without giving me the case number (I had no idea about a case number until my 3rd call to them). I called back, and since I did NOT have the case number, we had to start over with the pictures of the old card Emailed to them. I then had to call back a 3rd time. This time she told me about a case number. I do NOT understand why Fandango can NOT just issue a digital replacement right away. Seems to me that Fandango does NOT care if I get the card or NOT. They got their $25 many years ago. What is so hard about treating your customer the way you would want your Mom & Dad treated? I am 78 years old, and it has been many years since I went to a movie. I would guess I will never go to a theater again.
I ordered tickets to go see The Long Walk 2 10 days in advance via Fandango for a 3:20pm showing. However when I got there the theater mgmt made me aware that Fandango should have reached out to me to let me know that the movie time was CHANGED a whole HOUR earlier (2:10pm). Fandango customer service "escalated" my issue and I was given a 3-5 business day resolution. It's now been 6 business days and still no word. Do NOT buy from Fandango - they do not value their customers.
We bought Fandango Tickets, took them to the Theater, the Theater did not recognize or honor the Fandango Tickets and we had to buy the movie tickets again at the Theater. Subsequently Fandango denied our request for a refund. Total ripoff and bad business practices by Fandango! Stay away!
Was given a fandango gift card pre pandemic. Tried to use it now and not valid. Terrible company. It states no expiration date, but guess not. Trying calling... No valid numbers.
The employee asked for my credit card number in order to process my refund. This is not allowed. The first employee could not find my account because they could not understand the letters of the English alphabet. Poor communication skills.
Horrible customer service! We bought tickets but then changed the time and was charged twice. They refused to refund our money! I would not recommend using this service!
Don't bother...you will NEVER get in touch with ANYONE! Dog Crap company! Plus they lie, lie, lie and deactivate your gift card and never tell you. They do that to relieve liabilities on their balance sheets. Pure scum.
I will never use fandango again. They say that you can reschedule or refund your ticket if needed but do not have a website that works or service you can get ahold of. Whether chat or phone or website. They told me it was after showtime although I tried all platforms for two hours prior with screen shots. Total scam. Don't bother using them.
Horrible! I have 4 gift cards ($90). They were given to me a long while back. I have never use them until now. They do not work. I get an "invalid card" or "error" response. I tried on the app, I tried checking my balance on their site and I tried doing "chat" (waited over an hour). All were unsuccessful. PLEASE do not ever buy someone a gift card from Fandango!
We had booked tickets through Fandango for Avatar at our local Imax but when we arrived at the theater they had cancelled all show that day due to problems with equipment. The manager advised that all tickets pre-purchased had been refunded. After a couple of days there was no credit showing from Fandango so i contacted customer services. After 80 minutes waiting on a chat I was told that no refund was coming and that a supervisor would have to contact the theater. Five days later we still have no refund so I was left with no option but to dispute the charges with my CC company.
Please don't use Fandango for your movie tickets. They are a rip off and terrible customer service. I cancelled my movie tickets and there was some type of glitch because it didn't go through. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. They would rather lose customers who have been using them for 10 + years than giving a credit. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. Total RIP OFF. Go to Cinemark :)
Fandango is AWFUL. We purchased 3 groups of 4-5 tickets for 3 different movie times as we had a large group so had to split our group among different movie times. Due to weather and wanting to all go together, we decided to cancel our tickets and get an exchange credit to use later. We cancelled the tickets well before the movie started, but the credit exchange request for our last ticket was denied. I must've tried 15-20-25 times…just kept hitting the exchange option and kept getting "error" messages so that I wasn't allowed to get the exchange credit. I finally ended up at the 5:15p movie time, and of course the cancellation "window" closed. I then tried to contact Fandango 3 ways…via chat, email and phone, all with no result at all after spending ridiculous amounts of time trying to get through to someone to no avail. I finally reached an agent via phone … Edgar or Edvar. He was incredibly rude, refused to let me speak to a supervisor, and informed me the error message I received was "bc I had requested exchanges/refunds for multiple tickets." This is unacceptable…Fandango's policy says NOTHING about limitations on #s of refunds/exchanges. To be kicked out of the system and not allowed to request a refund/exchange within the permitted timeframe is unacceptable. If that is Fandango's policy then it needs to state same on its website and be transparent with customers. The agent also informed me Fandango corporate "would deny my refund/credit request"…"because there are tons of people that call in for refunds in this same circumstance." I recorded my conversation with the agent…including his statement that Fandango is not following its stated return/exchange policy for customers and is instead kicking out valid refund/exchange requests when "too many" such requests are made. That's tantamount to fraud, misrepresentation and oppressive and unconscionable business practices. Needless to say, I've been denied a credit. Do NOT do business with Fandango. TERRIBLE!
They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. Do not waste your time purchasing from Fandango.
If there is a zero star I will give that. We are not able to use the movie ticket that are booked through Fandango due to age restriction. We contacted Fandango before movie starts but the line was so busy and we were not able to reach them. We got a call back after movie starts and they said that they will not be able to refund as movie has already started. Their customer service totally sucks! Don't ever book your tickets with Fandango
Fast to take the money, and send confirmation number, BUT phone number not a active number, called the number they referred too, message was having trouble with lines, to call back,. They sent the 2 $25 gift cards via email and directions to print out. Only received the 2 out of $100 order.
I ordered tickets for my bday and never received the conformation. I was told to download the app and to sign in as a guest to see if the order went through. So that's what I did. It showed that I had no tickets and no tickets were ever ordered.
But my card had a pending charge for them when I looked. So I asked in the chat room what more I could do and they reassured me that if the tickets weren't on my app the charge would not go though. This was all before the movie started! Well the charge went through and now I'm being told they wont refunded my money because I didn't cancel before the movie. There is no history in my account of me receiving tickets so I asked them how they can charge me. I was told they sent the conformation to an invalid email and there is nothing more they can do since movie has already played. This was the first time I used Fandango and now I'm out $122.30 for tickets I never received and a movie I never saw. So sad never again!
On Christmas Day (12/25/22) I purchased Avatar 2 tickets through Fandango.
They robbed me of $54.
I paid the fee for tickets and they charged card my credit card. But, I accidentally had an error in my e-mail address so I never received the confirmation e-mail.
Since I did not contact them (hey, it's Christmas Day) prior to the start of the movie,
Their policy says "no refund", so I am out the $54.
I don't know the logic behind losing a Customer for life over a relatively small $$
Amount, but I will never, ever use them or recommend them to anyone.
Use Fandango at your own peril. The Grinch is alive and well there.
I had an issue with trying to refund my ticket due to a misleading communication on their app, I tried so hard to get in touch with customer service and by the time I was given the time of day, the movie had already started, a movie which was an hour away from me that I did not attend. As a result Fandango would not refund my ticket but instead pocket my money.
They treated me so poorly over the phone and gave no consideration to extenuating circumstances regarding my ticket purchase. I Will never use this service again. I doubt this will be seen, but it seems I'm not the only one they have wronged, given their 1 star overall rating.
I reserved tickets online through fandago. It said failed transaction but they took my money anyway. Said had to wait 24-48 hours to get a refund and they did not reserve the seats. They gave no explanation, refund or compensation. I ordered 143.00 in tickets.
I tell the man with the broken English that my $25 gift card didn't work possibly because expired as I held for covid to pass. He assures me they have no expiration & he will ask Suoervisor the remedy. He returns in 2 mins to say they will rush me new card number to my email. He requests I rate him well and starts to sign off. I say my movie starts soon. He says no worries. Info is being emailed over to me. I ask him my email. He has no idea. I ask for a Supervisor. He argues that he could just fix everything if I give my email instead. I givexny email yet still want a Supervisor. He says he will get one. After 10 secs says he asked & they weren't available. I say you didn't speak to anyone because I heard you breathing, I heard your dog barking and then you say you spoke to someone, but I would have heard that. This time he uses the hold button to fake the funk. Same result. Boss doesn't want to talk. No confidence in them, but will continue being a thorn because dont like idea of my loved one throwing away $25.
I tried to purchase a movie ticket using my gift card. When I realized I wouldn't make it to the movies on time after placing the order, I tried to get a refund but was unsuccessful due to a client-side problem with THEIR WEBSITE. I can demonstrate it with screenshots. Eventually, after making multiple attempts to start a refund, I contacted and was informed that I was unable to do so because the specified showtime had passed. Their website, which holds them responsible, was the problem as I attempted refunds BEFORE the showtime. I have a sizable social media following, and plan to broadcast this topic in TikTok.
I wasted my whole birthday gift card and they won't even at least issue a credit back so or voucher so I can see the movie. Heartless.
My son bought tickets for himself and his friends. $48. The tickets never got to him. Fandango refused to refund the money. When I called the person said they did not have a supervisor. This is a horrible company. I would strongly recommend buying tickets through the theater site. That's what we do now.
