FanaticsReviews 3,951

I cringe every time I want to buy Pro/College gear and the only place that has what I am looking for is a Fanatics site. My latest purchase was from MLBShop, but it happens every time. I think they blatantly lie about shipping times. As it stands right now, it will take over a month to get 1 jersey that I assume they already had in stock (nothing custom about it).
There order tracking and shipment "system" is terrible. It never updates and they clearly spend the least they can to ship. All of my shipments must take the Pony Express to get from Kentucky to LA Area before they are put on the Mayflower to get to HI. All of which is fine, but just let me know it's going to take 2 weeks longer than your told me when I purchased it. Borderline fraudulent business practices as they know I'd look elsewhere if I knew from the get-go it would take over a month. Also, I can never find my order on my account, by clicking the link in the email, or entering the order info into their webpage. I have us the automated chat helper? Why do I have to do this every time I want to track an order from Fanatics? It doesn't show up in my recent orders and when I input the same data I did here in the form on the "Track Order" page, it cannot find it? The link to the order in the email receipt doesn't work either. I don't know why it is so hard for Fanatics to figure out this process. Literally the last Ecommerce site that still can't figure out how to ship and track properly. If I had other options, I'd use them, but they seem to be getting a monopoly on authentic sports gear. I have not received my item yet so I can't speak to the quality. According to Fanatics site, it should arrive to day, but FEDEX has it arriving 4 September. They will use COVID as an excuse for poor shipping, but that is just lazy business that lacks adaptability.

My girlfriend and I bought almost 300.00 dollars worth of merchandise, which included two snap backs. One female hat and another guy hat. Please explain to me WHY THEY WERE PACKAGED LIKE NORMAL CLOTHING? Both hats were bent and the bills were irregularly shaped. I was so mad when we got them today. This is so unprofessional and disrespectful because of course for my favorite football team. We received them damaged. We don't appreciate this at all.

This is without a doubt the worst customer service I have ever encountered. In fact, in 56 years I have never written a negative review until now. I have spent hours on the phone about a simple exchange and now, almost a month later, it still hasn't been solved. No one seems to have any authority to fix ever the most simple problem. They are rude and frustrating beyond comprehension. I will never order anything from them again. In this day and age when solid companies are struggling for business, it amazes me that one with attitudes and service this poor is still around.

Fanatics.com is a rip-off artist. For a $20.00 item they charged $5.50 for shipping and handling. And then charged tax on the S&H as well as the item.
The item doesn't fit so I wanted to return for a refund. They don't refund the full tax I paid and they charge $10.00 for a "Return Label Fee". Somehow it cost me about twice the amount compared to what it cost them to ship it!
I'm $16.00 out-of-pocket with nothing to show for it! Here are the specifics amounts...
Subtotal $19.99
Shipping $4.99
Handling $0.49
Tax $1.53
Total $27.00...
Refund Subtotal $19.99
Sales Tax $1.20
Return Label Fee $9.99
REFUND ESTIMATE $11.20

I ordered this for a birthday gift for my adult son. I received it weeks before his birthday. It came in a huge box. I removed it and it was in a plastic bag and looked fine. I live in a small apartment with no storage. I broke down the box and disposed of it. Well after a few weeks I was going to put the Jersey I already had ( not from Fanatics) in the case and wrap it. Two out of three hinges had pulled out of the plastic mold injected plastic backing. The acrylic glass falls out of the door and the magnet door closing latches are to weak to hold the door closed. I was told I could send it back but would not get the 34.00 paid for shipping. I took it to FedEx but they don't have a box large enough to ship it in. I have spoken on the phone and emailed customer service for the past several days. Now after telling them the situation all communications have ended!

Placed an order that took over 2 weeks to ship. Regarding the return policy, the website states, "Our return process is pretty simple. You can return your merchandise up toe 365 days from your item's ship date." I tried to start a return as was told there is a 30-day return policy. When I shared a screenshot with the customer service rep, he implied I was not telling the truth. I sent the link to the return policy site -https://fanatics.custhelp.com/app/answers/detail/a_id/61 - I was told if I was telling the truth I needed to call. Not only will Fanatics.com not stand behind their return policy, they accused me of lying about the policy even though I provided proof of what's on the website.

Total rip off. Returned an Edelman jersey because we wanted a different color. Fanatics charged my daughter $10 dollars for shipping and the New Jersey wasn't honored at the same sales price. THEN, when we ordered the new Edelman Jersey, Fanatics immediately charged us and said Jersey wasn't available for 2 months. On July 17 we received an email saying it had delayed yet again and if we didn't respond at all, they'd cancel the order and refund. Here it is August 7, still NO refund. We will not give Fanatics our business any more!

I ordered a Toronto FC shirt from Fanatics and it finally arrived. As I feared the lettering was so crooked it was embarrassing. The entire picture is crooked. I searched the website and found a picture of my order. It looks totally different. The art on the advertised shirt and bigger and straight. This is small and crooked. I went to return it (it showed up 8/5 and has no be worn) and found out that they want me to pay $9.99 for a return label fee. Just as bad, the artwork was put onto a shirt that was wrinkled so the Toronto FC logo will look creased forever. Not happy and I have already had to work harder than the person who made this shirt. I want a credit so I can get a different shirt. I do not want to chance this again. I want to be credited for the price of the shirt and shipping cost.

I purchased and item that did not fit. I returned it and they charged me $20 for re-stocking fee and shipping. Additionally, I tried to re-order a larger size and it processed, deducted from my account and never was received. Stay away from this company! They will take your money and not think twice about it.

Placed an order a week ago. Never got a confirmation. Sent two emails asking for any confirmation that my order was received. No response to the emails. Trying to call the phone number listed under "contact us" it seems like a non existing phone number. What a nightmare of a "business." Nobody should order from them. I definitely will not.
Asking for an order ID. Have never got a confirmation with the order ID.
It is a joke? Awful!

They sold me a faulty product that I tried to live with for a couple of months, but problem kept getting worse. So I asked to do an exchange. Instead of a 365 return policy, it was actually a 90-day return policy. I missed the cut-off by 10 days and that's mainly because the times I tried to contact them before, their customer service was unavailable because the backlog queue was full. Also never mind that the order took about a month to finally get delivered. I've been a repeat customer for years. But I guess that doesn't count. Rather than making the order right, they found a loophole to hide behind. They will not get another dime from me!