FanaticsReviews 3,951

I ordered a present for someone from them and never received it. Now they won't give me my money back.

I have tried for the last week and a half to order braves jerseys for my girlfriend and I. I have ordered through fanatics, MLB Shop, and Fans Edge with zero success. The order goes through, then gets cancelled within the hour. This is a joke, I gave the benefit of the doubt and thought it was an inventory issue. I then split my original order of a custom jersey, an Ozzie Albies jersey and two nike shirts into different orders to find where the inventory issue was that was causing the cancellation. What happened was that every single order got cancelled and doesn't give me an explanation as to why. I used the same credit card information that was used to purchase on $#*!'s sporting good site. Magically, $#*!'s has already DELIVERED the product in less time than it takes Fanatics to even accept an order.

I've honestly never been more frustrated with a service. If you cancel the order, fine. Leave ANY sort of explanation as to why, but that hasn't been the case. Overall, I have had 7 orders cancelled through the 3 listed above. 3 of which through fanatics because their codes were enticing.

Just stay away from these guys, it's a nightmare and it's certainly not worth the emotional rollercoaster of excitement/disappointment.

The service i was provided by Cristin was exceptional. I will definitely be using your service again soon

I ordered a 2X and when it came this thing was huge like it was a 2X big and wide and they want me to pay 9.99 for shipping back when it didn't even cost that to ship to me. Will never do business with them again horrible customer service and crappy product

This review concerns the European NBA store (nbastore.eu) which is driven by Fanatics UK.

Short version of review: Do NOT buy from them! Terrible service with too long processing time, and low quality merchandise.

Long version of review:
I ordered a jersey from one NBA player (i. E. it was not a custom print) and it took them more than one month to send it which was an unacceptably long time. I tried to contact customer service several times in the meantime, and each time they were comming up with new excuses. First they lied that the item was shipped, which was obvious lie because tracking link was saying that order is being "processed" and not sent yet. Later they said that they need to "re-send" the item which caused additional waiting time. Then after more than one month of waiting, the item finally arrived.The jersey was packed unprotected and shipped in a cheap plastic bag, and all the prints appeared damaged and of low quality. The letters were almost falling off from the jersey. I will NEVER again buy from this store. I do not know how do they still have license to call themselfs an official NBA store.

Since posting the original review stating that I was unable to contact Fanatics concerning my issue, I saw another review where another customer service e-mail was posted. By using that e-mail, I got immediate and thorough response! Not sure how that other person got that e-mail address, but I could not find it anywhere, which is still unacceptable (the valid e-mail was different than the bogus e-mail on my packing slip). So, I was given a postage paid mailing label to return the rug. I was sent a replacement rug quickly. The replacement rug was exactly the same as the first! I am just going to keep it. Most importantly, I got a credit to my PayPal account for the cost of the rug and was not charged for the second one.

I had ordered a case for my helmet that took forever to arrive and to my surprise when it finally arrived it was damage. Heartbroken as I was, I reached out to customer service and everything got squared right away. The service I got from Cristin is a blessing from the retail God. She handled everything so smoothly and quickly. She updated me with every information she got without me having to ask. I can't thank her enough for helping me through this. I can say without a doubt that thanks to her, I will be shopping here for my case again when I get another helmet. Cristin you are such a wonderful help

Bought a $50 silver business card holder for a Naval Academy grad as a gift. The college emblem was a metallic sticker affixed in a crooked fashion on the front. It is so embarrassing it is un-gift-able. The refund amount was $10 less than my total cost of this endeavor. I will never ever buy from this company again. Hopefully my refund will process correctly.

The prices are ok but the quality of the t-shirts is straight $#*! Cheeks. The Nike and Under Armor ts are much better.

She has to keep apologizing for the horrible quality. Yeah we all want MLB shirt from Vietnam. Unreal. This is the worst crap known to mankind. I bought 4 shirts that I would never wear in public. They are ruining the ability to support your team. And Chastity - don't apologize. You won't ever get my money again.

If you have purchased clothing, you know that there is no consistency in sizing. As a result, their size chart is useless. Purchased a long sleeve T in a medium which is a size that I often buy. When I got the product, it was too small. We tried to exchange it. Not only did we have to pay to ship it, there was also a significant restocking fee. And, we would have to reorder and pay to ship the "replacement". IN other words, they really do not exchange items that do not fit even though when you order on line, there is a good chance that it won't fit.

I had worn a 7 5/8 for years now. I purchased a SF Giants hat and it was extremely way too big. I was able to put a finger in between my head and the hat. I got it on sale so I won't be able to find it again for that cheap. Fanatics help team did not a damn thing to fix it. I will no longer be buying anything from that site. You think they would own up to their mistake but nope. $#*! that site

Delivery was received fast. Custom numbers on shirt were damaged.

I ordered a tee-shirt on 3/15 for the NCAA March Madness and their site stated 3 - 7 days for shipping. It took them 10 days to ship the tee-shirt and it is still in transit. If you are looking for something to wear to a sporting event or buying someone a birthday gift make sure to order 2 months in advance or better yet go to Amazon and rest assure you will receive the item on time. Their customer service could care less and it goes to show you that they are used to customers calling to complain about not delivering on time.

I placed an order over 3 weeks ago for a tom brady jersey & a signed emmitt Smith jersey but i cant track the package cause the oder an tracking number come up that there is no order! I want my jerseys its been long enough! You got yourmoney i want my product. Ive called 3 times an got hung up on everytime 2 min into the conversation! Worst place to order from Never Order From Here! Youll never get the package! Worst part was the jerseus were for my dads nirth day which was yesterday! Worth spending the extra money at nflshop.com

They offer a free shipping coupon and then automatically add a $9 fee for expedited shipping by default. If you don't notice the bait and switch then I bet you've paid the fee without ever knowing. Slimy business practice! Buyer beware

Are you serious? This place is a joke. After spending over a year just trying to purchase a specific Elite Jersey (That is a whole other story), it arrived today, March 14th with a purchase date of Feb. 6th. What the H-E double hockey sticks is this? For those of you that are not aware, which was me just over a year ago, is that an Elite Jersey, after taxes, is just over $400. I throw up in my mouth a little every time I think about it. For a piece of cloth with a few embroideries to cost that much, I guess I thought the packaging would be a bit more…elegant? Or collection-worthy? Nope. I was the lucky recipient of a gray garbage bag-like packaging. THEY did not even WRAP the jersey. Nothing. Now – I haven't even taken it out of the fancy schmancy bag yet. I'm torn between taking it out to get a better look or waiting until the hubby's birthday (this month) so we can be pissed together. Did I mention the times I dealt with customer service? Another time.