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Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Easy to shop and fast delivery. I have ordered shirts shoes autographed merchandise everything has always been exactly what I ordered the fitting was perfect
I have now called in twice for missing fan cash, and have yet to recieve it. And being this is the second attempt and only the first email about it, I'm pretty pissed off. I honestly hope that I can get what I was supposed to over a month ago for signing up for your betting site app for a free fifty dollars in fan cash.
Liked everything and would still be using it but, ran out of money and then converted my fancash into free bets to use before I deposited more onto my account. When I did this my fancash disappeared and never go the free bets for it. So, while I would like to use Fanatics, out of principal I will never put another dollar on there.
My experience was wonderful,amazing and great customer service 👏
I have always had a wonderful experience with Fanatics :) Never a problem! Always a joy to deal with
I never have any problems with orders. They always arrive on time. Wonderful experience!
No matter what I purchase from Fanatics I never have a problem. Everything arrives on time & in perfect condition.
Great deals here. All your favorite teams and gear. Items are unique and often can't be found elsewhere. Fast shipping. Easy returns policy and great customer service. Always.
No matter what I've ordered in the past, the merchandise was always delivered in a timely fashion and exactly what was requested. The quality and pricing is yet another indication of Fanatics continuing commitment towards customer satisfaction.
Everything went exactly the way you said that it would go. And you made me and my grandson very happy! Thanks again! Ron
Good service and product and good delivery service. You have a good supply of product to choose from.
Very good service and good products to choose from.
Excellent selection of fan apparel of your favorite sports franchise!
My grandson is a Lakers Fan and he loves the hat I bought him from Fanatics! He is very small and I got the children's adjustable and we finally found a hat that fits him. Thank you!
Took advantage of bonus fan cash & bought matching hats for my son & I.
Had two issues with one order. Wrong size for shorts & one item lost in the mail completely. I used fancash for most of the order so figured I was gonna lose that in all the melee. NOPE! That was included with partial refund for the shorts so I was able to order right size at same price I originally got them for. Called to let them know the fiasco the post office was putting me through with the "lost item." Fanatics instantly shipped me a replacement, overnight no less & provided me with a great coupon as well for future purchases. All my years of shopping with Fanatics, I've never had an issue. The first time I do, I'm quickly reminded of why I love this place as much as I do.
What more can I say always super service always around
Great buy and love the style and color. Would buy this item again
Waiting on my return experience so other than that very good
Hey guys the hats are good but when you ship hats plz try to put them in plastic bags then put them in the box cause sometimes they do get dirty or might get a spot on them I know I don't want a dirty hat that I paid high dollar for just saying guys thanks
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.

