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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I messed up and cancelled my order accidentally. Debbie was so understanding and assisted me in the quickest way to get it resolved. Debbie exceeded my expectations and assured I will be a returning customer.
Very informative and to the point and friendly I do appreciate Michael's attitude
Leo, thank you for reaching out and advising Michael was able to assist you! We are grateful for the positive feedback! Thanks, Tina
Great support and service from Malik who gave me the best customer service I've ever had with Fanatics.
Gilbert,
We strive to bring this same experience to you and others within every interaction! Thank you for taking the time to leave this review. Please reach out to [email protected] if you may need further assistance.
-Ciarra.
Someone hacked into my account and ordered $234 worth of Jordon shoes. I didn't order any shoes. The customer service rep, Tanisha, handled the problem quickly and efficiently. She was very nice and I'm very grateful to her for her professionalism and quick results.
Robert,
We are so sorry to hear that this order was not placed by you, it is great to see that Tanisha was able to turn this around for you! We would suggest following up with your financial institution for further assistance. Please reach out to [email protected] if you have any questions or concerns.
-Ciarra.
I accidentally sent an order to my old address and was unable to cancel it prior to its arrival. I spoke with Michelle about my dilemma and she was incredibly understanding and solved my issue very quickly! She was a wonderful person to speak to and I look forward to buying from this company thanks to her help and advice! Thank you Michelle!
Good Morning, Hannah. We truly appreciate you taking the time to let us know about your experience. We are pleased to hear that while there was initially an issue, we were able to resolve it and make you a happy customer in the process! Thank you, Maribell
Do not use this site poor communication. I placed a ordered on 8/12/22 Item was never delivered. Spoke to Fanatics for refund said it will take 48 hrs.It is 8/26/22 I AM STILL WAITING... WHERE IS MY REFUND GO TO AMAZON.
Bernadette,
We want to apologize for any confusion this has caused. It looks like we asked to allow 24-48 hours for the product to be received, and if it was not you would have needed to reach back to let us know so the refund could be processed. Please check your email, we have provided a resolution and look forward to speaking with you soon.
-Ciarra.
The order arrived, but setting up guest vs individual accounts, tracking shipments, getting invoices, trying to navigate fan cash is a nightmare, clearly dont care much about customer service once they have your cash.
David,
We want to apologize for the inconvenience this has caused. Please reach out to [email protected] and we will be more than happy to provide you with some information.
-Ciarra.
Over the last few months, every single I have tried to purchase online, I constantly have an issue using my fanatics credit card even though it has a zero balance. This has become to get very irritating that I seriously considering using smaller sport shop websites where I will not have to call customer service every single time. I have been a customer for many years and even have introduced it to many friends and family. I am almost certain this will be last purchase made. So irritating especially since I was trying to use a birthday promo that you emailed me. This has happenEd 3 times and that is the magic number for me to stop dealing with the same issue. SO OVER FANATICS
Good Afternoon, Gina. I apologize for the experience received. I will be happy to look into this for you. Can you please email me the order details at [email protected]? Thank you., Maribell
I ordered an NFL shirt back in May 2022. After numerous shipping delays I cancelled my order since it's now August and the most recent ship date was the end of September. I found the exact same shirt on another reputable sports merchandise website for the same price and ordered it. It was shipped the same day I ordered! I had a similar experience with Fanatics when trying to order Super Bowl merchandise. At least I only wasted a couple of weeks waiting for merchandise that was never going to come. I will never attempt to do business with this "company" again.
I was messaging Jesse via Instagram about my order as the chat service is very poor. Jesse has put my faith back into the company
Anthony, thank you for reaching out and advising that Jesse has restored your faith in our company and was able to resolve your issue. We are grateful for the positive feedback! Thanks, Tina
I received two personalized mugs as a gift and unfortunately one arrived broken in shipping. I called customer service and my call was answered immediately and handled perfectly by Erica. She was professional, personable and efficient! Excellent experience!
Marty, thank you for reaching out and we are grateful for the positive feedback! Happy tor hear that Erica was able to assist you and resolve the issue at hand. Thanks, Tina
Ignored me for months and then told me they lost my order and wouldnt give me a refund, literally feels like a scam do not use this site
Got 2 hats. Charged 10 dollars more per hat than nfl shop. Flog there first. They over charging here for jo reason. Wish I would have purchased somewhere else now that I see they way over priced. I got screwed. Don't let this happen to you. Fanatics over charging 10 more dollars than most places. I rate them no stars.
BUY ANYWHERE ELSE!
Hi Jared,
If you could send me a screenshot of the same item on a different site that is a lesser price, I'd be more than happy to refund the difference. Please send to [email protected] -Jimmy
Customer service representative was fantastic! She understood issue and solved it right away. She was courteous and professional. My experience was excellent.
Thank you!
Ana,
Thank you for taking the time to share your experience with us. I am glad that our representative was able to provide great assistance and we strive to continue to bring that with every interaction. Please reach out to [email protected] if you need further help.
-Ciarra.
I ordered a shirt and it ended up being too small. The customer service representative was extremely efficient and helpful in assisting me with the return process. I appreciate the ease of it all and her kindness!
I called into Fanatics customer service about my missing order. The wonderful agent addressed my issues and truly went above and beyond to make sure I was taken care off! Thank you once again.
I wrote an email asking about my refund and Tina helped me, everything was great
Mateo,
Thank you for taking the time to leave this review! I am glad to see that Tina was able to provide the assistance needed for this order. Please do not hesitate to reach out to us at [email protected] if you need more assistance.
-Ciarra.
Ordered a baseball jersey for the wife. I thought I'd get the jersey in a week or two for the game. I looked at the "free shipping" delivery date (charged $2.00 handling fee) and I have to wait almost 30 days for delivery. I guess they use a fleet of turtles for delivery.
Hello Robert,
Thank you for reaching out regarding your experience. We can confirm the item order had a shipping date associated at the time of purchase as it is a customized item. We truly apologize for the inconvenience this has caused you. Thank you, Tina
Super helpful and knew exactly how to answer my question - A+
Michael,
I am glad that we were able to provide you with great service and answer your questions as needed! Please do not hesitate to reach out to us at [email protected] if you need further assistance.
-Ciarra.
The person who help me was very helpful and understanding and it didnt talk long for them to get back in contact with me
Dwight,
I am glad to see that our integrity showed and we reached back out to you as expected! This is the type of interaction we love to follow up on, thank you for leaving this review. Please reach out to [email protected] for further assistance if needed.
-Ciarra.
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kristin, thank you for reaching out and letting us know that Debbie was able to resolve this you. We are grateful for the positive feedback! Thanks, Tina