FanaticsReviews 3,951

I received two shot glasses that I bought as a birthday gift for a friend. The glasses had barcode stickers or something of the sort on the rim, so I wanted to take them off before gifting. There was glue residue that didn't come off, so I washed them in soapy water. Well the team logo decal quickly began to peel off! Went online to get a refund, and they want to charge you 9.99 for a cash refund! Either that or you have to take store gift card. Which is unfortunate as I don't plan on shopping with them again!

Ordered a women's size medium, the shirt fit more like a XL. Then I requested a return for same payment and it charged me $9.99 plus tax to return. It's free for store credit. Ridiculous! I ship items for a living, a shirt would normally cost $3.50 max to ship. It's robbery. I needed the shirt for an event that weekend, didn't need the shirt 2-7 days later plus shipping time. So I lost $11.27 because their sizing is off.

Fanatics website doesn't have the #1 player in a league on the simple dropdown tab to select for a custom jersey. In error the name on the jersey came misspelled. After explaining to several service people that this error could have been avoided if the player was added to the drop down for simple selection they still did not care. They didnt even help to offer a discount or replacement. They simply said NO. People make mistakes and so do systems. Next time you should be more understanding and be willing to work with your fans, since you call yourself Fanatics.

I paid for 4 to 10 days expedited service I have not received my package yet. It's a total joke. I made several attempts to contact customer service It's just an endless loop on their automated service. I tried phoning them on their customer service number and I was put on hold for over a half hour before I gave up. This is currently the 36 day that I'm waiting for my package. I will never order from them again.

The item on the website was a hard sided trucker hat, what I received was a wrinkled up soft sided hat that was completely misrepresented on the web page. Now to return it its on me to pay for all the shipping when if it actually looked like what I ordered off the web site I would of never returned it.

The young lady that answered my call was absolutely fantastic…the way a customer service rep should be…kind, caring, and thoughtful…you should be happy to have her on your staff!

I used a discount code for 25% off. They changed the price upon running my card and charged me full price. I will never spend another dime with them again.

I bought a jersey on line and accidently picked the wrong size. Realizing this right after. I tried to cancel the order but it being custom they will not change or cancel order even though its not going to be shipped for 3 weeks absolute rubbish 3 sizes to big and they are going to send it to me anyways.

No complains this way they told me I was goin to get it in 2 weeks and I got it way before the due date in their site still says that is on the way, it was just what I ordered a authentic Barca shirt in perfect conditions I'll definitely order from them again they always have discounts too the bad reviews is b/c of ppl not getting their orders which we all know you can get how usps is sometimes but as far as legit Jersey yeah mine was legit!