FanaticsReviews 3,951

There is a total lack of any customer service at this website. Sure, they have a "chat bot" - but it is absolutely useless unless your issue exactly matches their defined response options. I bought a size large Detroit Tigers jacket. It was more like a small/medium - nowhere close to a "Large". And, sure they say "365 day" returns - but what they don't say is that they will deduct $9.99 from your refund to process the return. And then - the return email you get says to take it to any UPS location and drop it off. NOPE! Yes you can drop it off but UPS said they do that only as a service for USPS - and they can't give you a receipt.
THINK TWICE ABOUT SHOPPING AT FANATICS.COM - I will never shop here again.

Ordered $250 worth of WSU Shockers gear for gifts for Christmas. One item was damaged and another was the wrong size. Returning those two items has been a deeply frustrating experience. It's been 5 weeks and I still haven't received one refund, the other refund was for less than the original amount payed. I have called the company multiple times with little or no results. I would buy my gear elsewhere if I were you. I will definitely not be a repeat customer and I have already warned everybody I know not to buy from here.

Put an order in on November 25 with a estimated arrival time of December 28, received an email saying my order was delayed, and would receive a 35% discount on my next order, then just before Christmas I got another email saying my order was cancelled, and a 25% discount on my next order. The fact that they took my money for over a month to tell me my order was out of stock. Wishful Christmas gift gone bad.

Terrible customer service. They try to fight you over the phone. Ordered a gift on November 25th. Automated system finally updated last week and said order would arrive Dec 21st. Order is still in the UK. It NEVER shipped after almost a month.

Purchased a shirt, received in a timely manor. However, it wasn't what I thought, so I decided to return it. Low and Behold! Free returns? Heck no, that's what every other on-line retailer does. Not Fanatics, oh no, we are going to charge our customers $9.99 to return an item. Got me once... I promise, you WILL NOT get me twice... Such a shame, especially since I was a returning customer

Ordered a week and a half ago a TN camouflage Hoodie for my Father-in-law. It's the 1st Christmas we were able to get him something and I received no email or communication that Fanatics had canceled my order. I only found out when I checked my bank account. Now it's the 21st. Really?NO communication, poor professionalism and just a crappy thing to do. Thanks Fanatics

Placed an order on November 30,2022. The invoice said 3 to 7 business days. It's now December 20. Tried live chat - live chat says I can expect the delivery on December 19. Good programming job there. Tried to speak to a human. No humans. Tried calling corporate headquarters. They don't accept calls. Called another 800 number, the chat there put me through to a human. Unfortunately, she knew only what I did that this organization is totally screwed up. But she apologized 30 times in 5 minutes and I still have no idea where my order is. All we know is that it hasn't shipped yet. No updates. Just crickets. Will play this game one more day and then cancel the order.

I ordered the Retro Colorado Av jersey Nov 15th. Received notification that it shipped Dec 6th and Expected delivery of Dec 14th. When I didn't get it by then & couldn't get get any status updates, I contacted NHL.com (which was very difficult to get to a human rep), I was told after 24hrs if product isn't scanned after the shipment notification, then it's assumed lost, money refunded & 30% off coupon issued. That doesn't help me now, just a few days before Christmas! Now the jersey is sold out EVERYWHERE! That was the only thing my fiancé asked for for Christmas!

Lousy service! Ordered three hats (one was a Christmas gift) on Monday the 18th of December, based on their web page statement "Order Today, Get it Before Christmas Free" which still appears on their website header today, December 19th. Shipped the ne item I need by Christmas on Monday from Baltimore UPS ground. UPS already estimates December 27 delivery. Other sites are using overnite and 2nd Day. NO way items go coast to coast this time of year via ground in less than a sold week. Called in to complain and was offered a coupon (so I could order again and get crappy service, I suppose?). Won't be dealing with these clowns again. Dave in Reno

I bought my nephews some NFL gear. It shipped and my email starting filling up with NFL crap. They sold my email address and I literally paid them to sell my personal information to make more money.
What kinda crap company sells their clients personal information? A crap company, that's what. I see they are in Jacksonville, FL that's explains ALOT

They don't go exchanges. If you call to return, they pick up after 25 minutes, then the call gets cut off.

I ordered a t-shirt on Dec 6th for Christmas they said 5 to 7 days
Here it is the 17th and now there saying Jan 16. And they cant give me my money back into I get it and return it. Because it was processed but not shipped

I will never be ordering from Fanatics again, this is two orders they have now canceled what kind of business do these people run. No one ever knows what is going on and the promised time of shipping is never correct. I made an order in November that got canceled in december and now I made an order 12/11 and now 12/16 tell me they canceled the second order. Either they get it together or these purchases will be disputed. Do not bother purchasing from them.

My husband ordered me a stocking cap it never came they said it said it was lost they never refunded the money and the hat was out of stock so he ordered a diff one and same exact thing they did refund the second one but I want my hats there out of stock of both u believe they sell too many items and never ship

Ordered a jersey for my son for christmas on 11/21/2022 that was in stock. They send me an email on 12/15/22 telling me the item is unavailable. They give me a coupon for 30% off my next order. Well by this time they have nothing left in stock in his size. I purposely ordered this item way ahead of time so that I would not run into this problem. Spent the day trying to find another place to purchase. Finally found it on a canadien website but I don't think it will be here by christmas. Sooooo disappointed!

For a limited time, Fanatics has recently allocated a large supply of fly paper from Bangladesh. We purchased a grip of this paper to pass the great deal on to you. For a limited time buy one for a couple hundred and get the 2nd one for free jerseys. Guaranteed you can see through genuine Indian fly paper jerseys you can wear to all you black tie events.

One of my shirts on sale was not fulfilled and I got a notice concerning a refund of $31.51. They only refunded me $26.80. They put the rest as a reward credit. I spent my $10 rewards on this purchase and still wanted to use it. NOT COOL! In addition, they increased the price of the shirt being sent to me by $10 so they gain $10 back in their pocket for this very thin poorly made shirt.

Ordered a 2XL thinking it would be big enough to put over a sweater, it was too small to get on. They sent me 2 sweatshirts instead of one, and charged me twice. They said they would wave shipping and send me a shipping label for the second shirt. THEY DIDN'T. Still have the second shirt, no refunds, paid return shipping on the first and was on hold so far 2 hours.

Will never order from fanatics again. They want to charge $10.00 to return an item, but paid full price.

If I could give them 0 stars I would. So I bought a jersey on Nov 25,2022. Okay, then I get a confirmation text that my order is now complete. Almost 3 weeks pass, I check the tracking number. It says "Shippinh label created, USPS awaiting item-LOS ANGELES,CA" then it tells me its picked up by the usps on nov 26 and then it says it arrived at los angeles then it tells me that it "Departed USPS regional facility- QUEEENS NY DISTRIBUTION CENTER" HUH? Why is my order now in NEW YORK. I contacted customer service and was on the phone with a super rude guy with a thick mexican accent. I hung up because his professionalism clearly wasn't there. I gave them my name, phone number, email, and tracking number, and they said they couldn't find anything in the system. Wait, youre kidding right? When I look at the payment method, it says getaways? HUH! I paid with my card. Anyway, I still have not received my item. This is the worst experience I had with a website.