FanaticsReviews 3,951

To be completely honest with you these feel and seem like flea market clothes. This company is an absolute ripoff. The reason they charge so much is because these big franchises need their kickback. It'll be unfortunate to see plenty of good people lose their jobs but I cannot wait until this company goes under. Customer service is absolute trash. I cannot highlight that enough I called several times to cancel an order and it still was not canceled it still says it was shipped out days later. This is one of the most unprofessional companies that I've ever dealt with and I stated before the day that this company goes under I will pop the bottle of champagne in a blissful celebration.

Took the tags off and pre-washed cold and dried low. Shrank badly, making the zipper look like a snake, and having a big bulge when zipped up. Would not allow returns. Look above pouch on picture supplied.

I ordered a sweatshirt on 12/11/22. Received an email that my order was shipped on 12/14/22. In that email was a UPS tracking number. As of today, 1/2/23 I have still not received my package and when I track my shipment the UPS website still says "label created" and "The delivery date will be provided as soon as possible." I have tried to online chat with fanatics but always receive a message that there is currently no one available to chat. Very, very disappointed in this entire order and company. Will know to not purchase from here again.

Back in October 2022 I ordered a Hoodie. It's now January 2023 and I'm still waiting.
I've emailed the company on countless occasions and have received ZERO replies in relation to my order.
It would be helpful if someone would email me and respond.
POOREST customer service I have EVER received.

"Do not purchase from this site. Shipping took over a month. Tracking codes were inaccurate. Then, the items finally arrived and they were the absolute worst. Poor quality. The Sweatshirt was flimsy and the printing was unprofessional. Not something you could even wear. The F1Black t-shirt was literally see through. The actual items are ABSOLUTELY NOTHING at all like the pictures of the items on the site. Completely and totally inaccurate. Shipping, poor quality and extremely overpriced for what was received. I will never purchase anything from them again. Avoid the disappointment and headache and do not purchase anything from this site."

Was lost with shipping. Over month to get. Had to call. They sent second order but one item was missing Got that late as well. Was wrong colour of product. Ordered navy came as royal blue. The royal blue one was less money than the one I paid for in Navy. The original order finally arrived. It was also the wrong colour. I will never buy anything from them again.

It's been over a month since I ordered and no product has arrived. Crappy shipping method has no tracking. I'll be doing a chargeback. I've tried calling 3 times. After a long time listening to hold music the call simply ends. I've tried there online chat and no one is ever available. Email is not an option.

Ordered a jersey on 12/16 with guaranteed delivery by 12/20. It is 12/29 today and shipment email says 1/4... absolute joke. ZERO customer service. There is no customer service email (huge red flag), the chat bot never has a live representative and calling in says 20-60min wait. I tried waiting and after two hours, no one answered. Company is a colossal joke. Glad the founder/CEO is a multi-billionaire, clearly puts no money into making it a functioning organization.

This company promised products by Christmas pre-order. After I ordered, they immediately alerted me it would be January before I would receive my order. I tried to cancel and they would not allow me. Several of the items were incorrect. When I went to return them, I was informed I would have to pay $9.99 for every returned item. Their website reflects that it's $9.99 total for all returns if you use their label, but customer service told me every customer is charged $9.99 per item no matter. What's even worse is that if they decide that the item was okay as sent, then they would not only keep the item but also keep my money. NO THANKS!

I paid more money for a high quality jersey and when it came, there were air bubbles in the front numbers! Trying to contact someone from their site is impossible. I tried their online chat, it constantly says there's no one available. I tried calling and can only get an automated voice which is just giving me useless information. Can't find an email anywhere. Being desperate I also messaged their Facebook page. No reply. It's like they take your money, send you a crappy product, then ghost you.
Not only that, but they CHARGE YOU to do a full return. They want me to pay them $14 to do a return. Unreal. It's only free if you choose an e-gift card. Why would I want a gift card to a site that sells low quality products...

I used their website to buy a jacket. Jacket was ordered on the 30th of November and paid for by PayPal. I was never given a confirmation of shipping and 2 weeks after payment I sent first email inquiry. It is now 27th of December and 4 emails and a phone call were not answered. I think this site is complete scam, thankfully I used PayPal where I could get my money back. Useless, will never use again!

I ordered an NFL jersey for Christmas. I paid $16 extra to have it guaranteed to arrive by 12/23. I just received it today (12/27). I have attempted to contact customer service for a refund for the shipping cost. Finding a "live" person is all but impossible. I cannot have a "live" chat with anyone because that option is not available at this time, conveniently enough. I have called the customer service number and my wait time is approximately 55 minutes. I have been a loyal customer for years but I'll be taking my business elsewhere and I suggest you do the same.

Ordered a jersey with a guaranteed delivery mid-December. I have still not received the jersey; they completely ruined a Christmas for my son! They have no live customer service to help either! Will never order from them again and encourage others not to! Will be disputing the charge with my cc company.

My last order I paid an e tra $22 for 2 day shipping I got it in 3 days.only reason I paid for 2 day was were going out of town.it did not arrive in time. It shipped on the 2nd day... so I try again for Christmas is said 3 day standard shipping.we are doing out Christmas later on new years. It not est for delivery until Jan 5 2023. 2 weeks after I placed order! I am so mad! I will NEVER order from this company again.ever!

Have bought from Fanatics before with minimal issues but this time it was BRUTAL. Ordered item Dec 5th, can't even tell if it's left the warehouse on Dec 24th. No way to contact the company to see about canceling the order as it's already been "shipped" even though it's still showing in Missisagua. Zero way to resolve the situation or even try to contact the company as the artificial chat bot directs to help pages. Will likely have to file a credit card charge back to get a resolution. Just BRUTAL.

Back on December 8,2022 I received an email, stating that I had unused rewards points on my old credit card. I tried to take $25 of them in the form of a gift card. The next thing I knew, I checked my Paypal account and saw that instead of supposed "gift card", I had been billed $25 to another of my cards! To date, I have nothing to show for my efforts, except that Paypal charge. I do feel that I have been either ripped off or hacked.

I ordered my son some college accessories,coat, sweatshirts, and polo for Christmas. The order was placed on November 17th and I was told delivery would occur on Dec 2. It is two days before Christmas and now this company is telling me what I ordered a month ago was lost at the packaging plant. And, are just refunding me because the items are no longer in stock. I asked to replace it with similar products and ship it to me now. The Horrible customer service rep refused to transfer me to a manager and hung up on me. And, the customer service is not in the US and you will be placed on hold for ever just for the customer service to hang up on you. No callbacks either as he had my number when I asked for a manager. And, I have not been refunded! All I can say is Buyer Beware! Purchase your product's from a reputable company.