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Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Fanatics does not cater to female fans. They dont have many options for jerseys. And their shirts are cheaply made.
The only positive thing I can say, is that their customer service people really try to help. They've tried to help me find jerseys to no avail. I hope that Fanatics becomes more female friendly instead of just making unisex jerseys and shirts. Those do nothing to our bodies. They are chunky and more made to fit men.
They dont realize or dont care that there are female fans who want to wear their favorite team's jerseys, shirts, hats and jackets. But hey, if you are a female fan and want to sport your team's clothes they have options for bathing suits and panties. Good luck ladies! Hopefully you can find your favorite player's jersey somewhere. Just not at Fanatics
This phone case was expensive when it comes to phone cases and this one scratched off withing two days whereas other brands are still perfect
Hi Greg. We are terribly sorry to hear that we have dropped the ball. We would love a chance to make this right. We would be pleased to make this right if you were to shoot us an email at [email protected] including your order number and name. We apologize once more for any inconvenience caused and look forward to hearing from you. Sincerely, Morgan
I ordered a jamal murray auto jersey that was delivered to a different address... The adresss wasn't even listed. It was just sent to the town. Ex) Overland Park, KS 6612 is all it shipped to. Not sure how to track this one down or get reimbursed.
Hello Kevin, Thank you for reaching out and for providing us with feedback. This is not the experience that we want for our Fans. I am happy to help and would love the opportunity to make this right. If you will email [email protected] with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Sam
Paid Too Much for a cheap practice jersey when on the website the pictures shows a Nice quality fabric. Talked with customer service, they were supposed to send me a coupon that i Never got and the person hung Up before i was done talking with her.dont Buy from Them!
James provided me with excellent customer service! He was a great help with correcting my order!
Hello Brandy. Thank you for taking the time to provide your feedback! We are so happy to hear that you had a great experience with the agent and that they were able to resolve the issue and make it right! We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Tina
Bought 4 pieces of clothing. Three were fanatics branded clothing. Washed them on gentle in cold water and dried on low. The shirts shrank considerably and the appliqué on the shorts deteriorated after just one wash. The one Nike branded piece was okay but still disappointing.
The order totaled over $100 and they still charged shipping and a $1.99 handling fee. I can not recommend this retailer.
Mimi was very nice explain to me all in my order. Also was fast customer service.
Good afternoon, Sara. Thank you for taking the time to share your experience. We will be happy to share this feedback with the agent directly. Thank you, Jordan.
I cancelled my order because the hats were fake. And when I canceled they said I couldn't get my money back. Take business elsewhere!
I would never do this to any company but I will never buy from this company again and I suggest that you don't as well. I ordered a jersey for my son in May and it is now the 3rd request to get it. When looking up the tracking info that they give it states shipped, but it never goes beyond that. When I call to cancel the order they just hang up on me. When I asked for s supervisor I get they are in a meeting and then left on hold or hung up on This company is one BIG joke
I never knew Fanatics was such foul company. I can't get in touch with them to return items that doesn't fit.
Beware that if you order something that does not fit you will automatically be out $20 after going through the return process. Tried to cancel my order and the website stalled out. Their return and cancellation policies match their abysmal quality of clothing, scum!
I placed an order for a jersey with the order number (21-7757-7770). Unfortunately, they neglected to include the apartment number, resulting in the package being returned. Despite this, I have not received any updates from them, even though it has been a month since I placed the order. Additionally, they have not refunded my payment and are unresponsive to my emails. I strongly advise against using this website as they appear to be engaging in fraudulent activities.
Hello, Aden. We are truly sorry for your experience. At this time, we have reached out via messages and look forward to speaking with you to make this right! Thank you, Jordan.
I ordered 5 items celebrating the Denver Nuggets western conference win on the night they won i paid for overnight shipping. There were no indications the items were not available at the time when it would have been possible to go out to a sporting goods store that re-opened for the day after the win and purchase items that were in-stock. But being disabled I thought it would be easier to order from these folks and get overnight delivery. I went to track my order and discovered that the estimate was I might receive it by June 5th which I think is when game 3 of the finals is being played. I contacted customer service via chat and they told me there was a positive possibility it could be to them by June 2nd. To me any possibility from 0.1% to 100% is a positive possibility. The excuse they gave was they had not yet received it from the supplier. So sporting gods stores were able to have it for sale and you would receive the actual items but these folks were selling it and misleading customers about their availability and charging a premium for overnight that means once they receive it they will try to get it to you. Really wish I had read these reviews before I ordered
We are terribly sorry to hear about your less than satisfactory experience with Fanatics. Often times, with conference champs gear, or any type of finals or championship gear, it would be specified as a "Special Event Item". It will state special event item under the product name when looking at the product before adding to cart. These items also have special ship dates that are specified in the shipping details and again at check out. I apologize for the inconvenience this has caused. If you need further assistance, please email [email protected] with your order number. We will be happy to look into this as quickly as possible. Sincerely, Jamie
The customer service representative was very understanding of my situation. She went back through all the notes in the account and resolved my problem.
Thank you so much for sharing. Our number one concern is to provide the best service possible.
- Jamie
I ordered a Milwaukee Brewers polo shirt from MLB.com. The shirt didn't have any fanatics branding on it.
What I ended up getting was a shirt that look like the one I ordered. Its so bad that the material feels like vinyl. I am NOT a fan of fanatics! Total false advertisement. I paid 69$ for a quality polo and got trash bag with hole's delivered to me.
Hello Justin G, Thank you for reaching out to us regarding your experience, and we are sorry for any inconvenience caused. If you will email us at [email protected] with your order number and the issue at hand, we will be happy to look into it and solve it as quickly as possible. We look forward to speaking with you soon! Thanks, Tina
Fanatics advertises on their home page that they have a 365 day return policy. They don't advertise you that if it comes from the manufacture it's only a 30 day return policy. Out of an order of 10 items, only 3 had a 365 day return. Very deceitful. They have lost a customer.
I ordered NHL jersey for my nephew to wear for a playoff game. Ordered 11 days before game but paid for 2 day expedited shipping to be sure he got it. Tracking said it was delivered on the correct date (3 days later) and it was left 'with the person' at 8:33 am. It was NOT delivered. No one was at home then as they are in school and parents at work. I reordered and again was supposed to be delivered 3 days before the Thursday game. Tracking showed delivery Tuesday, then Wednesday, then Thursday, then 'misrouted to another state and won't be delivered until the following week. Much too late. Lasership is the vendor and certainly not reliable.
We are terribly sorry to hear about your less than satisfactory experience with Fanatics. If you will email [email protected] with your order number, we will be happy to look into this as quickly as possible. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Jamie
The order was canceled for an unknown reason and it is impossible to enter the site using your login and password
I placed an order but had to cancel it. Unfortunately it had already shipped the same morning I placed my order. Customer service was really helpful in resolving my issue and getting me through the process.
Hello Eric. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Kelsey
Your representative was very professional and personal. She solved my problem and I'm satisfied with you guys.
Hello Howard, Thank you for taking time out of your busy day to provide us with feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.


Hello Kara, Thank you for reaching out and for providing us with feedback. I do apologize for the inconvenience that this has caused you. This is not the experience that we want for our Fans. I am happy to help and would love to make this right. We have passed your experience along to the appropriate department, and it is being looked into. We wanted to reach out to you and apologize immensely for the troubles you have encountered. If you have any more problems, please email [email protected]. Please feel free to reach out to us if we can help you further in any way. Thanks, Sam