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Fanatics

1.7

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Fanatics Reviews Summary

Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.

service
916
value
632
shipping
704
returns
512
quality
542
This company responds to reviews on average within 0 days

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California
1 review
3 helpful votes
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Sexist company
June 19, 2023

Fanatics does not cater to female fans. They dont have many options for jerseys. And their shirts are cheaply made.
The only positive thing I can say, is that their customer service people really try to help. They've tried to help me find jerseys to no avail. I hope that Fanatics becomes more female friendly instead of just making unisex jerseys and shirts. Those do nothing to our bodies. They are chunky and more made to fit men.
They dont realize or dont care that there are female fans who want to wear their favorite team's jerseys, shirts, hats and jackets. But hey, if you are a female fan and want to sport your team's clothes they have options for bathing suits and panties. Good luck ladies! Hopefully you can find your favorite player's jersey somewhere. Just not at Fanatics

Date of experience: June 18, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Kara, Thank you for reaching out and for providing us with feedback. I do apologize for the inconvenience that this has caused you. This is not the experience that we want for our Fans. I am happy to help and would love to make this right. We have passed your experience along to the appropriate department, and it is being looked into. We wanted to reach out to you and apologize immensely for the troubles you have encountered. If you have any more problems, please email [email protected]. Please feel free to reach out to us if we can help you further in any way. Thanks, Sam

Florida
1 review
0 helpful votes
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Samsung phone case
June 14, 2023

This phone case was expensive when it comes to phone cases and this one scratched off withing two days whereas other brands are still perfect

Date of experience: June 14, 2023
Nigel P. — Fanatics Rep
over a year old

Hi Greg. We are terribly sorry to hear that we have dropped the ball. We would love a chance to make this right. We would be pleased to make this right if you were to shoot us an email at [email protected] including your order number and name. We apologize once more for any inconvenience caused and look forward to hearing from you. Sincerely, Morgan

Missouri
2 reviews
0 helpful votes
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I ordered a jamal murray auto jersey that was delivered to a different address... The adresss wasn't even listed. It was just sent to the town. Ex) Overland Park, KS 6612 is all it shipped to. Not sure how to track this one down or get reimbursed.

Date of experience: June 13, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Kevin, Thank you for reaching out and for providing us with feedback. This is not the experience that we want for our Fans. I am happy to help and would love the opportunity to make this right. If you will email [email protected] with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Sam

Canada
1 review
0 helpful votes
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Paid Too Much for a cheap practice jersey when on the website the pictures shows a Nice quality fabric. Talked with customer service, they were supposed to send me a coupon that i Never got and the person hung Up before i was done talking with her.dont Buy from Them!

Fanatics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2023
Kentucky
1 review
2 helpful votes
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James provided me with excellent customer service! He was a great help with correcting my order!

Date of experience: June 9, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Brandy. Thank you for taking the time to provide your feedback! We are so happy to hear that you had a great experience with the agent and that they were able to resolve the issue and make it right! We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Tina

New York
1 review
5 helpful votes
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Low Quality Clothing
July 9, 2023

Bought 4 pieces of clothing. Three were fanatics branded clothing. Washed them on gentle in cold water and dried on low. The shirts shrank considerably and the appliqué on the shorts deteriorated after just one wash. The one Nike branded piece was okay but still disappointing.

The order totaled over $100 and they still charged shipping and a $1.99 handling fee. I can not recommend this retailer.

Fanatics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2023
Arizona
1 review
0 helpful votes
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Customer service
June 1, 2023

Mimi was very nice explain to me all in my order. Also was fast customer service.

Date of experience: June 1, 2023
Nigel P. — Fanatics Rep
over a year old

Good afternoon, Sara. Thank you for taking the time to share your experience. We will be happy to share this feedback with the agent directly. Thank you, Jordan.

Missouri
1 review
0 helpful votes
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Horrible
July 1, 2023

I cancelled my order because the hats were fake. And when I canceled they said I couldn't get my money back. Take business elsewhere!

Fanatics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 31, 2023
New York
1 review
3 helpful votes
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The worst
June 29, 2023

I would never do this to any company but I will never buy from this company again and I suggest that you don't as well. I ordered a jersey for my son in May and it is now the 3rd request to get it. When looking up the tracking info that they give it states shipped, but it never goes beyond that. When I call to cancel the order they just hang up on me. When I asked for s supervisor I get they are in a meeting and then left on hold or hung up on This company is one BIG joke

Fanatics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 30, 2023
New York
1 review
3 helpful votes
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I never knew Fanatics was such foul company. I can't get in touch with them to return items that doesn't fit.

Fanatics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2023
Indiana
2 reviews
0 helpful votes
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Fanatics is a SCAM
June 28, 2023

Beware that if you order something that does not fit you will automatically be out $20 after going through the return process. Tried to cancel my order and the website stalled out. Their return and cancellation policies match their abysmal quality of clothing, scum!

Date of experience: May 29, 2023
Canada
1 review
2 helpful votes
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I placed an order for a jersey with the order number (21-7757-7770). Unfortunately, they neglected to include the apartment number, resulting in the package being returned. Despite this, I have not received any updates from them, even though it has been a month since I placed the order. Additionally, they have not refunded my payment and are unresponsive to my emails. I strongly advise against using this website as they appear to be engaging in fraudulent activities.

Date of experience: May 25, 2023
Nigel P. — Fanatics Rep
over a year old

Hello, Aden. We are truly sorry for your experience. At this time, we have reached out via messages and look forward to speaking with you to make this right! Thank you, Jordan.

Colorado
1 review
0 helpful votes
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I was duped as well.
June 24, 2023

I ordered 5 items celebrating the Denver Nuggets western conference win on the night they won i paid for overnight shipping. There were no indications the items were not available at the time when it would have been possible to go out to a sporting goods store that re-opened for the day after the win and purchase items that were in-stock. But being disabled I thought it would be easier to order from these folks and get overnight delivery. I went to track my order and discovered that the estimate was I might receive it by June 5th which I think is when game 3 of the finals is being played. I contacted customer service via chat and they told me there was a positive possibility it could be to them by June 2nd. To me any possibility from 0.1% to 100% is a positive possibility. The excuse they gave was they had not yet received it from the supplier. So sporting gods stores were able to have it for sale and you would receive the actual items but these folks were selling it and misleading customers about their availability and charging a premium for overnight that means once they receive it they will try to get it to you. Really wish I had read these reviews before I ordered

Fanatics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2023
Nigel P. — Fanatics Rep
over a year old

We are terribly sorry to hear about your less than satisfactory experience with Fanatics. Often times, with conference champs gear, or any type of finals or championship gear, it would be specified as a "Special Event Item". It will state special event item under the product name when looking at the product before adding to cart. These items also have special ship dates that are specified in the shipping details and again at check out. I apologize for the inconvenience this has caused. If you need further assistance, please email [email protected] with your order number. We will be happy to look into this as quickly as possible. Sincerely, Jamie

New Jersey
1 review
0 helpful votes
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Customer Service
May 18, 2023

The customer service representative was very understanding of my situation. She went back through all the notes in the account and resolved my problem.

Date of experience: May 18, 2023
Nigel P. — Fanatics Rep
over a year old

Thank you so much for sharing. Our number one concern is to provide the best service possible.
- Jamie

Minnesota
1 review
2 helpful votes
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I ordered a Milwaukee Brewers polo shirt from MLB.com. The shirt didn't have any fanatics branding on it.
What I ended up getting was a shirt that look like the one I ordered. Its so bad that the material feels like vinyl. I am NOT a fan of fanatics! Total false advertisement. I paid 69$ for a quality polo and got trash bag with hole's delivered to me.

Date of experience: May 17, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Justin G, Thank you for reaching out to us regarding your experience, and we are sorry for any inconvenience caused. If you will email us at [email protected] with your order number and the issue at hand, we will be happy to look into it and solve it as quickly as possible. We look forward to speaking with you soon! Thanks, Tina

Colorado
1 review
0 helpful votes
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RETURN POLICY IS A SCAM!
June 15, 2023

Fanatics advertises on their home page that they have a 365 day return policy. They don't advertise you that if it comes from the manufacture it's only a 30 day return policy. Out of an order of 10 items, only 3 had a 365 day return. Very deceitful. They have lost a customer.

Fanatics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2023
South Carolina
1 review
0 helpful votes
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I ordered NHL jersey for my nephew to wear for a playoff game. Ordered 11 days before game but paid for 2 day expedited shipping to be sure he got it. Tracking said it was delivered on the correct date (3 days later) and it was left 'with the person' at 8:33 am. It was NOT delivered. No one was at home then as they are in school and parents at work. I reordered and again was supposed to be delivered 3 days before the Thursday game. Tracking showed delivery Tuesday, then Wednesday, then Thursday, then 'misrouted to another state and won't be delivered until the following week. Much too late. Lasership is the vendor and certainly not reliable.

Date of experience: May 11, 2023
Nigel P. — Fanatics Rep
over a year old

We are terribly sorry to hear about your less than satisfactory experience with Fanatics. If you will email [email protected] with your order number, we will be happy to look into this as quickly as possible. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Jamie

Armenia
1 review
0 helpful votes
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The order was canceled for an unknown reason and it is impossible to enter the site using your login and password

Fanatics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2023
Ohio
1 review
0 helpful votes
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I placed an order but had to cancel it. Unfortunately it had already shipped the same morning I placed my order. Customer service was really helpful in resolving my issue and getting me through the process.

Date of experience: May 5, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Eric. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Kelsey

Nevada
1 review
0 helpful votes
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Service
May 5, 2023

Your representative was very professional and personal. She solved my problem and I'm satisfied with you guys.

Date of experience: May 5, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Howard, Thank you for taking time out of your busy day to provide us with feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam

From the business

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.


fanatics.com
Founded in 1995
Jacksonville, FL, United States