FanaticsReviews 3,951

So the price was 44.99 for a college team sweatshirt. When I got it, it was very thin and not at all what sweatshirt fabric is usually made of. Sent it back the next day. They said it would be 9.99 to ship it back but they charged me 14.97 and took it out of my refund. Won't shop with them again

Item was not even close to how it appears on fanatics website. Received item and it was ultra thin and I would not dare to wash it. Made in Vietnam. I also had a problem with my initial order. Coupon did not work. Spent 45 minutes on the phone to get it resolved. DO NOT BUY FROM THIS COMPANY. DO NOT BE FOOLED BY THE CHEAP PRICES!

I ordered last month
They still haven't shipped my order
They are refusing to cancel the order and give me a refund.

You will purchase an overpriced jersey. They will give you a fake delivery date multiple times (doesn't matter when you purchase), Fanatics will not say anything until last second. When the jersey finally arrives, you have to hope that it doesn't have crooked lettering or poor seams/stitching. The most they will offer is a 25% coupon on another future purchase that expires. I suggest you find a 3rd party for cheap. At worst, it will be the same quality it seems.

Got shirts as gift - wrong size. Won't exchange, won't get a supervisor. Hung up on me when I tried.

Customer service was very helpful and took care of the issues I had with shipment. The issues was handled quickly

I recently ordered a children's onesie, shorts and a hat. I placed the order on 09/06, and didn't receive the onesie and shorts until 10/05. I still haven't received the hat. In addition, the onesie was incorrect. My order clearly states what college I wanted, and they sent a different one. Being how long it took to get this, and then the fact it wasn't even right, I wont bother with this company again.

Won't be ordering from them again. 3-7 days shipping was a joke, it took nearly a month to ship my items and still waiting for delivery. Ordered September 9th and items were shipped October 4th. I hope fanatics starts losing their official licensing eventually. Customer service is terrible to deal with as well.

I ordered a jersey for my daughter's birthday from Fanatics and the site stated "available to ship". The order has a 10/4 arrival date. The date came and went with no delivery. Why is a company allowed to sell product they don't have? My daughter was disappointed and I felt taken advantage of. I contacted their customer service to get information and their representative stopped responding to our chat when I asked for information on the order. Very unprofessional! I will be advising my relatives and friends to stop purchasing here.

It's a scam. I ordered a customized LAFC jersey size LARGE as a gift. What I got was a size SMALL knock off of an Adidas jersey. It says L on the label, but it sure ain't Large. It gets shipped from China, so to be sure I have a gift in time I also got an non-customized LAFC jersey from an Adidas store. Very different. What I got from the FanaticsTeams is an obvious Chinese knock off that even has the size wrong.

I ordered a custom jersey and initially the site stated the it ships within 10 business days. Fine by me. Now it states 11 business days. I am outside of that time frame by two days and my order still says processing rather than shipped.
I called the support number and the rep says that it's like that for custom orders. Then why even put a "ships within" timeframe? The least the site could do is add a note that says, "Custom orders may take longer." This is a wedding gift to a relative and I am now unsure if I will get it before the wedding date. The rep stated that they can make a note to try and expedite the order but that is all they can do. It honestly sounded like they weren't even listening to what I had to say and was just trying to rush me off the phone. They were just saying yes, yup and agreeing with me even when I wasn't even saying anything.

I ordered a Penn State jersey customized for Drew Aller. It took three weeks to get and I found that this very expensive jersey was of sub-par quality and the name and numbers were iron on and very small. I reached out to Fanatics and informed them of my dissatisfaction so they offered a free refund and a return shipment for free.

Ordered a pullover. Too small, even though I ordered my usual size. Tried to return. Suppose to get an email with return label. Nothing for a week now! Tried to chat with an representative., kept getting thrown back to "how to return page". Then tried calling and got cut off twice. (Said no information available on that order. I have the order number! Never again!

My order was placed on 9/07 with estimated arrival date of 9/25. I paid for shipping and the order wasn't even "ready for pick-up by UPS" until 9/26. This means it took 18 days to take the item off the shelf at a warehouse, create a shipping label and put it in a box. 18- days? The new estimated delivery date, which wasn't communicated is now 10/03. I doubt very much it will even arrive. When contacting CS by chat no one even answered the chat despite message to contrary. I waited 40 minutes...UGH! The robot chat is literally the most infuriating circle of nonsense. I called customer service and they provided zero helpful or factual information. Here it is in 2023 and IF this company didn't have valued sports team merchandise they would be 100% out of business. After 18 years as an Amazon Prime member I am convinced that Fanatics is the complete opposite of competent this customer experience was terrible...oh yeah and my items missed the birthday of a intended recipient so that was also just great.

I ordered a shirt 8 days ago fanatics took their money completely but yet it still says the order is processing I've never seen orders take this long just to process I've contacted the live chat and no one gives me a straight answer I will never use fanatics again I'm beyond upset at this point

I ordered two fan boxes A Yankees fan box with an Aaron judge jersey and a Steelers fan box with a kenny picket jersey. Supposed to be a wonderful purchase wonderful value it is a scam Do not buy them I got a Joe Namath Jersey with a crappy rubber wristband didn't even receive the Aaron judge jersey but they received my money. It is a scam save your money

Called 5 times to attempt to get gift cards refunded by canceled orders. Nothing but lies and false promises.

I ordered two hats. They didn't fit so tried to return them.
One didn't work on their system, I tried multiple times to get it fixed which they couldn't after a ton of correspondence. Each time having to start from the beginning.
I was told put them both in the box and return.
I did. I was refunded for one hat, but not the second.
I have now had a million email interactions, at each point they don't read the email, they say the same thing. I have tried their chat with an operator, they wanted me to call a number in the US off my mobile instead of trying to get in touch with me or have a UK or at least a number that doesn't cost £2 a minute!
A million tickets raised... absolute garbage.
I did everything they asked, it has now been 3 months and don't have my money.
WORST CUSTOMER SERVICE EVER.
It is NOT worth it.
Use any other company.