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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I've never had any problems ordering from this site
Hello Joanne, Thank you for taking the time out of your day to submit a review. I am happy to hear that you have enjoyed placing orders with us and have not experienced any issues. Thank you for being a valued Fan, and we look forward to serving you for your future sports needs. Sincerely, Stacy
Awesome team of people very professional
And helpful
Hello Harvey, Thank you for expressing your positive feedback regarding our team. I am happy to learn you had a satisfactory experience. We appreciate you. Please reach out if we can be of any assistance. -Madison
My hat arrived 2 days early and less than 24 hours after ordering!
Hello Jeff! Thank you for your feedback! We are so happy to hear that you had a great experience with your recent order! We look forward to keeping you in the game! Courtney
I have never had a bad experience with Fanatics. Excellent service and quality with each item I have
Ordered. Delivery is fast and always packed to perfection. Thank you for doing such a great job!
Hello Reesa! Thank you for taking a moment to provide positive feedback. We are very grateful that you chose us for your sports gear needs! Courtney
The only issue is the hoodie is Cotton so when washed it will have to be hung up to dry so it won't shrink.
Hello Chris, Thank you so much for your feedback! We are truly pleased that you had such a great experience and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course, the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again, Sam
The things I've gotten from Fanatics have been of good quality and comfort
Hi, Sam J. I greatly appreciate your feedback. We appreciate you taking the time to inform us that the goods were satisfactory and that we have what is needed for you to represent your team. We really appreciate your business and hope to have the chance to assist you with all of your sporting needs! Regards, Stacy
Easy to use web site...good prices and very fast delivery
Hello Rafael! Thank you for reaching out, and we are grateful for the positive feedback! Courtney
Very happy will definitely buy again but from them frequently
Hello Angel, Thank you very much for sharing your feedback regarding your order. I am delighted to know you are enjoying the gear and plan on visiting our webstore in the future. Please reach out to our team if we can be of any assistance. - Madison
Easy and efficient. A good selection of products at reasonable cost.
Hello Linda, Thank you so much for the feedback! We are so happy to hear that you had such a great experience with your most recent order with us! Thank you so much for taking the time to let us know about your positive experience. Sincerely, Sam
The merchandise is good quality. I like that I can use fan cash with my purchases. And they always offer deals.
Hello Jon, Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam
Very nice shopping experience, easy shopping site, clearly done.
Hello Sebastien. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us, and we are happy to hear that the shopping experience was easy and the pricing was fair. Thank you for taking the time to let us know! We truly value your business, and we look forward to the opportunity to serve you again for all your future sporting needs. Sincerely, Stacy
It was a good quality shirt and have enjoyed wearing it
Hello Diane, Thank you for sharing your uplifting feedback regarding your most recent order. Our team is elated to know you are enjoying your Tennessee Titans gear. Please reach out if we can be of any assistance. - Madison
Great experience! Found what I was looking right away.
Hello Desiree, Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam
The site has exactly what I am looking for. I am just not sure how to use my fan cash rewards.
I love fanatics, their prices are reasonable, great customer service, quality products and easy to place orders, however - I had a very bad experience when I ordered a personalized jersey for my boyfriend's birthday - Fanatics used UPS solutions - they work with the US Postal Serv. And not once but TWICE they lost my order, after it got lost the first time I asked Fanatics to use a different shipper (I even offer to pay more for shipping) and I was told that was not an option so I took a chance and order it again and AGAIN it got lost. Other than that I love Fanatics
Hello Carmen, Thank you so much for your feedback! We are truly pleased that you had such a great experience and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course, the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again, Sam
I received all the shirts that I ordered quickly and I'm extremely happy with all of them
Fanatics is a joke. Don't give them your business. I had to go out of my way to discover my order was lost then it was my job to file the claim and contact them to get a new one re sent! No joke I order on October 24th and I finally contacted them November 8th after multiple emails without a response I finally was able to get a hold of Sherika on a live chat. They took over thirty minutes to confirm it was lost and no one had ever taken the time to see the delivery had been complete! They didn't offer any exiditing of the new product or reimbursement. They just offered free delivery which I already had since I purchased over 75$ shop elsewhere
Promised 2 day service. Arrived in 5. Back ordered the most important item and shipped it 2 weeks later "standard ground." I had other (less expensive) choices I am very disappointed that I chose this site. I should have researched more extensively..
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Val! Thank you so much for your feedback! We are truly pleased that you had such a great experience and that you took the time out of your day to let us know. If there is anything we can do to assist you further, please let us know. Thanks again. Courtney