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Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Great selection, fast shipping and excellent customer service!
I was looking to get a x-mas gift for someone and fanatics made the choice very easy.
Always had a fine experience with Fanatics! Never had any problems!
I bought my son a Giants hat for Christmas to get ready for the upcoming MLB season. And then I realized my Giants hat is getting old and needed a fresh one. Fanatics had my back with the fast shipping and got my new hat 2 days after purchase. Thanks for the great service!
Ordering is quick and simple you look up what you like and just selected your purchase.
Ordering was easy...even for old ladies! Items were received on time and in excellent condition. My son was thrilled!
Ordering was easy but a bit confusing with regards to getting free shipping and/or discount on sale items. Did finally get corrected. Tracking of the order was superb, especially with regards to when it actually shipped and was delivered...received a text message stating it was just delivered.
Easy and love what I bought
Teams are of good quality. Simple to order and fast delivery.
The outfit is just like the picture, high quality and very comfortable.
I had a return and they did refund my money back. They even gave me a coupon because at first I didn't see the credit back. My fault. But they made it right
Product arrived in timely manner.was exactly as described..
Wonderful purchase, Happy to have found to purchase a surprise gift for my husband
Even with all the holiday craziness I was still able to find something I was happy with giving and the gift made it to my nephew before it was scheduled and well before Christmas
This was easy to order and came quickly. They were an even better quality than I thought they would be.
Great selection and price.
Great gift for a football fan!
Excellent quality of the products, and the delivery time is good.
I had a fantastic experience ordering from fanatics. One of the experiences I had ordering, the product was the wrong size. It was quick and easy to return the item and get the correct one ordered.
The product selection was great & affordable. The shipping time was reasonable. Was better than dealing with chaos of shopping in a store. Will definitely continue to use Fanatics..
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.

