FanaticsReviews 3,951

Very unprofessional phone representatives. There on-line verification system is horrible to track orders and returns. The representatives are not knowledgeable, professional, courteous, or let a lone go out of their way to show that they appreciate your business. It is unbelievable they are the top of the market, it seems like a monopoly because only such a poor standards can get away with this and still the only ones you have to go through! When another viable option comes available I am going to ditch this umbrella organization like a bad habit, been WAY to many issues with them! Even will call you back to hang up on you and have hung up on me countless times, CLASSLESS! Product is good, Personnel HORRIBLE!

Burned once again by Fanatics and their horribly slow delivery times. They release playoff apparel and by the time you get them the playoffs are over. This isnt the first time they have burned me on slow shipping, I should have known better. Never again. ***added after fantics.com response***Awesome response fanatics.com to my original post, only thing you failed to mention is I ordered on May 31 and here it is June 10 and I still don't have any of the shirts I ordered. At least own up to your false delivery delivery projections and quit blaming the consumer. Maybe I could pick the correct delivery method if i knew it was going to take half a month to get playoff shirts. Never again! I'm better off buying the bootleg shirts than waiting on your delivery. Playoffs are over, no shirts yet to be seen, already set up return and the shipment hasn't even arrived. Even the parade will be past by the time arrive... just horrible.

I paid extra for 3 business day shipping for an item on May 31 thinking that would ensure the item would be here before the game on June 7. Come to find out it will not arrive until the end of the day on June 9. The Fanatics checkout screen provides various shipping and handling options ("3-7 business days, 3 business days, 2 business days", etc.). When I called customer service, the rep said that instead of paying for 3-day shipping that I had paid for the item "to be shipped within 3 days". Why is that wording not on the checkout screen? If I would have known that the item would take over a week to arrive, I would have shopped somewhere else (or at least not paid extra for expedited shipping).

They sent me the wrong jersey twice and they wouldn't exchange it. I had to buy a new ome and return the old one. I had to ship it back on my own dime. The customer service is horrible I had to speak with a manager just to get them to pay for shipping back a second time. What kind of online company doesnt do exchanges? They are a horrible company. Buyers BEWARE.

Hi Julian,

I don't care why you can't do exchanges. Obviously your system is not equipped for an online environment. Every other company I deal with online does exchanges. Fanatics is the worst just close up shop. Look at the negative reviews you get NO ONE likes your company.

Well! I'm going to keep it short. I've called customer service numerous times with regards to the Personalized T shirt for my grandsons birthday. I was given incorrect shipping information and it never arrived on time. Which i had to purchase another shirt that you guys shipped overnight. FINE! So! It finally arrived yesterday a week after the fact. And i was still excited for him to get it. I opened it and the T shirt is deformed. It's supposed to be a youth small. It's wide enough to fit me and i wear a small woman. Also very short from length. So, when i called to day and with it i am hoping the last time i have to call your customer service. I s/w a sales rep and she was very nice. But once i was informed i have to wait 5 days for someone in that department to call me. I asked to speak with a supervisor and transferred to Millie. I must say she was short and rude and said that's how it is and said " and that's if i can return be returned. At that point i took a deep breath and said " this will be returned and made good of or refunded if not! And told her to have a nice day. Sadly to say this might be my last order with you guys. Will see how this all turns out. I read other reviews and i see i am not the only one who feels this way. Regards Amy Gomez

I ordered 2 custom mlb jerseys on the 15th of May, i received 1 jersey on the 23rd & here it is the 1st of June & i still dont have my other jersey that has BEEN paid for, they said it would ship out on the 30th i havent received & email & i called customer service & they keep saying its processing, i would like to cancel the order but cant because its a customize jersey, 2weeks is wayyy to long to be waiting for a jersey, i bought a custom nba jersey last year & had probs with shipping after i paid $13 for shipping, this site sucks!

I updated my review from 1 star to 3 stars since i finally received an email that my shirt is on its way. Funny thing is our team just got put out of the Stanley Cup last night so will have the shirt for next season.

I updated my rating since Chastity from Fanatics went out of her way to explain the issues with the warehouse and why our item was so delayed. It would be nice if Fanatics did this without my writing a bad review first but glad somebody acknowledged the issues I have had with this shirt. I will give Fanatics another chance next time i order something and hopefully will never encounter a 3-4 week delay again!

Was promised free shipping on our order and when we clicked on the free shipping button there was a popup which read that the free shipping had been applied. However we were still charged $6.00 for shipping and could not get the free shipping, as promised. This happened before, so how is this free shipping when the card was charged for shipping anyway?

We received a gift from Fanatics. I called to return it--took 3 separate calls to finally get them to process the return. They had us fill out a form to receive store credit. They say they offer 365 returns--once the items were finally sent back we got an email saying they were not returnable and the items have been donated to charity. Then, after another call, they accepted the return but would not process the gift return so they credited back the original purchaser. Their service was terrible, their return process was terrible. I'll never buy from them and you shouldn't either!

I purchased two shirts, one was too small, so I returned it. The other had my college logo pressed on as opposed to a stitched on graphic. The shirt that was too small was mailed back because they have no exchange policy. I purchased the very same shirt for an event (at a $15 increase) and an additional $24 for express shipping (due to be delivered TODAY). I check the tracking and discovered that it JUST SHIPPED OUT TODAY and they are telling me that I should receive the package on Monday (three days from now). Never Again $#*!es!