FanaticsReviews 3,951

I ordered a Father's Day gift on June 5 thinking I had plenty of time for it to get to my parents' home in 12 days. After learning from my mom it had never arrived, I called Fanatics to see what was going on. I was told there was a delay in the order (Why hadn't anyone reached out to me before to let me know?) and was given no ETA even after almost 2 weeks. I received an email about an hour after I had called just reiterating the delay, but with no ETA so I responded to the email asking when I should be expecting it-one more week? Two more months? I never heard back so a week later, just called and cancelled my order. I was just given a Ticket # regarding the cancellation in case the return isn't processed within 5 days. I try to steer clear of Amazon whenever I can, but obviously I'll never use Fanatics again.

I bought a soccer jersey on a Friday and the website had a coupon code for free shipping. At check-out page you see the coupon code, but if you don't click on Apply, it won't be effective. So, it's clearly trying to trick you. Anyway... Long story short, I thought I had free-shipping but I actually got charged a 1-day shipping of $15.99. One week later, I decided to click on my shipping email to check where the order was, and it still had 2 more days to go. So, first, I got charged shipping, I paid by accident $15.99, and 8 days later I still don't have the order. Which company charges $15.99 and not deliver next day? We should all stick to Amazon.
My first call to customer service, the lady told me that $15.99 was for 3 days shipping and it took 3 biz days to ship, and she wouldn't refund me. I went back to the email and saw the 1 day shipping, so I called again, the guy said that he could only refund a part of it because I hadn't clicked on the promo-code. NEVER AGAIN. It's not about the money, it's about the principle

3 times now I have placed an order with Fanatics, and all 3 times it sits pending for almost a week until I reach out to inquire about it. They then tell me "there was a problem processing the order on the back end, and you'll receive a refund". I didn't want a refund I wanted what a I ordered. This has caused me not to have a birthday present for someone, a Christmas present, and a Father's day gift for my husband (which was his first Father's Day, having quite a bit of meaning for him).

UPDATE: No, you did not tell me purchasing was blocked. This is what I was told:
"Hello Andrea,

Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.

We can certainly understand the frustration and apologize that you haven't received any notifications regarding the cancellations. We kindly ask that you work with the Fan Protection Team before placing another order to avoid it happening again.

We hope this helps. If you need further assistance, simply respond to this message and we will be glad to help."

This says in the future I should contact them. Aside from that, if there was a problem with my order, don't you think YOU should have reached out to ME?

The fact that they over-all have a terrible review shows you how their customer service is And what they will do for you. Aka NOTHING.
I think its ridiculous that they dont have an exchange policy. I mean, it is what it is BUT at least have me buy the item back for the same price I got it for.
Called customer service and I was explaining the guy that they need to be clear about their ridiculous rules like NO EXCHANGES. He explained to me that all that information is under the help button which DUH of course, but it doesnt matter. When youre dealing with retail esp that a company is known to sell CLOTHES, customers assume that youre able to exchange sizes and what not. They really need to make it clear when youre about to buy the item that they dont do exchanges. Im not happy that they just assume that you know and everybody reads their rules under the help button.
Never buying from this company again..

I never write reviews but I felt i had to this time. I ordered 2 custom T shirts that are suppose to be gifts For fathers day and they were damaged. The printing was falling off the 1st t-shirt and the 2nd one had cracking on the the printing. The 1st young lady I spoke to was very nice, She said they would replace it. I called again, a man answered and I wanted to ask how long it was going to take replace the items, He sounded like he was bothered cause i didn't know my order number ( there was no receipt in the bags). I'm assuming since they were custom t shirts, they come from a different warehouse. THAT person needs better training. I wasn't being rude, I just wanted to make sure I didn't get my money back, I just wanted the shirts replaced instead cause they are suppose to be fathers day gifts. Wont order from here again. I rather order from Lids, Fans Edge, ect...

I placed an order on June 5,2018 with free shipping in 3 to 7 business days. Counting form June 6th, today would be the day it should ultimately be delivered. It has been in my city since Saturday and FedEx has not delivered it yet. When I called Wednesday and spoke to Sierra, she was pleasant and told me to call if it was not delivered to my professional office by Thursday. Well, it's June 15th and no package. Stewart was belligerent and unhelpful and stated they had until June 18th to deliver the package. What I want to know is; where is my package and why do you use FedEx?

I bought my first item excited that I would have my jersey the week before the world cup, I WAS WRONG
INSTEAD OF MY $50 JERSEY, I GOT A $35 T SHIRT
BLATANLY THE WRONG JERSEY AND NO REPLACEMENT AVAILABLE
THE WORLD CUP ONLY COMES ONCE EVERY FOUR YEARS AND YOU RUINED IT

**EDIT***
In response the the reply below, I was offered a discount on phone, HAVE NOT RECEIVED A CODE. I am in the process of returning for my full refund as this mismatch, which if you look at the reviews IS COMMON BAD PRACTICE.

The WORST quality I have ever experienced. I was order #365-0773-2521 of an Alabama Bryant-Denny 3D stadium for Fathers Day for my husband. First order was lost in shipping. Second time, it came with the top broken off. Third attempt, it was completely faded with the Alabama red being PINK, and the parking lot, trees, and walkway markings on the base non-existent as shown in the advertisement (it was simply solid grey)! When I called, they were sold out and told me I would have to ship it out to them for a REFUND, and the refund would take 7-10 business days on their end to even send to my bank for processing. They would not allow me to simply send pictures to save me the trouble of shipping, nor would they expedite my refund. Terrible quality and customer service!

Ordered a jersey May 1st, they said itd take 2-4 weeks to ship because it was a rookie jersey. Fast forward to June 9th my friend (who ordered the same jersey the same day) got his. I checked mine and it said it hadnt shipped so I called and the system was down so I called again later they said theyd ship it on June 21st but theyd call or email to confirm. Of course they never did so I called the following day and they said theyd ship it in September. I cancelled it and left feeling very angry. Never returning to Fanatics.

I just called Fanatics to one just to see where my return was and to update my financial information to them because I do not if it will effect the process since I lost and have replaced my Debit Card and I wanted to update the new card number if need be or just have piece of mind about it. Upon calling, once again another fanatic issue which happens every other call. And without fail, VERIFICATION ISSUES! This time, the number that I gave the representative was the wrong number. I have not change my number since arriving back into the U.S. from serving five straight years in Germany and have kept the same number even after retiring from the military. I called yesterday and was told the package was in Virgina, was not told anything about the wrong phone number. What is problematic about this is, how are they going to tell me that they are protecting my information, when they have the wrong information to begin with to verify me! They cannot even answer who put it there, how it got there... I mean I am the one looking at all the merchandise I brought from the Umbrella organizations. This is UNBELIEVABLE! This should be criminal, I have no rights and they have all the power to use any information whether it is correct or erroneous and do not even have to prove it to the customer! They just said they didn't know how it got there, like it is no big deal. What is really going on in this country?

After taking two weeks to receive my hat, i opened the box to find that they had sent me the wrong one. To make matters worse, they then informed me that the hat I actually ordered was sold out. I now have to ship back the hat that I didn't order to get my refund with no discount or compensation for their mistake. When I chatted online to discuss it with them, they didn't seem to care that would be taking up my own time to address their mistake (their time is worth more than mine I guess). UPDATE - I never wanted the hat you sent me! Also, you think you are doing me a favor for not charging me for the return of a product you should have never sent me? That should never have been in the discussion and should have been waived as soon as I contacted you. You do not understand customer service at all.