FanaticsReviews 3,951

I purchased three golf balls and the website stated, "ships out in one business day". I ordered on a Sunday and I got the "shipped" notice on Monday evening. What I didn't know is it was sent from Nevada to a hub in Arizona where it sat for a day then sent to another hub in Texas and so on and so forth. Final destination was very northern tip of Illinois! Why it wasn't sent directly to a Chicago hub is beyond me! Needless to say the 3-7 BUSINESS days took the full 7 days and yes, I paid for shipping. Date ordered was 7/29/2018. Fed Ex tracking says it will arrive Tues., 8/7/2018 Fanatics will be deleeted from my contacts! There are many other businesses out there that can get your item to you in half the time. My golf balls arrived too late to include in a birthday gift. Arrived 9 days after order was placed... unneceptable!

I ordered a t-shirt and a long sleeve Cleveland Indians Chief Wahoo shirts. They were the poorest quality material you could imagine. The thread count was so thin you could literally see your hand through the material. These products are a cheap as a $6 shirt from Walmart yet they charge $30. They did allow free return shipping but still charged me $5.95 return fee, which I think is what the two shirts together were worth not the $60 plus they sell them for.

I ordered a womans small nfl Jersey. The order said pending for over two weeks. I finally received it 3 weeks after I ordered (yes I paid for shipping as well). It arrived with no tags, no receipt, no return shipping label. It definitely was not a womans small either. It was way too big and a lot bigger than my other womens nfl jerseys Ive gotten in the stores. It also wasnt fitted like a womans body. I believe they sent me a small mens one instead. Who gets a New Jersey without tags or a receipt? I sent it back on my own dime via fedex (fedex said they did not pay for return shipping so I would have to) and still havent heard back from them nor gotten my money back. Not impressed.

Ordered a jersey for my son's birthday. When it arrived, they had sent the wrong size (I ordered the correct size, to be clear). As my son's birthday was just a couple of days away, I called Fanatics customer service, assuming they would right their wrong and do all they could to ship me the correct jersey ASAP. But... nope, the customer service rep simply told me that it is my responsibility to first return the jersey to them before they can send me out a new one in the correct size and that it "could take up to 20 days"! Credit to them for sending the orginial (incorrectly-sized) jersey in 5 days time BUT no apology was offered on their behalf, nor was there any way to get the right jersey sent to me in time for my son's birthday, or at least expedite the process a bit to make amends. I understand that customizing a jersey can take a little extra time and was prepared for that, what bothered me was Fanatics complete lack of ownership of THEIR error and obvious disinterest in fixing THEIR mistake in any timely fashion. Also, the return process is cumbersome and time-consuming on the customer's end and with all the other options out there for fast shipping & far easier returns (a pre-printed return postage label included in the packaging would be easy to generate and much easier for the customer to deal with), etc., plus the prospect of better customer service, I see no reason to order anything else from Fanatics again.

Yesterday afternoon (07/23/18), I ordered a custom LA Dodgers jersey size Youth XL off Fanatics. I used a $70 VISA gift card, the total was around $56 as it was $52 with a coupon and about 4$ for shipping. I entered my address correctly but I caught a mistake with a glimpse of my eye as SOON as I pressed complete order. It said the city was Queens County BUT I what I really wanted to put was Queens Village. After doing some research, even with Queens County entered, it should still ship to my address so I didnt want to cancel my order just yet. I also didnt get a order confirmation email like most site I order off do. And now seeing reviews and comments I am very convinced that this site isnt very trustworthy. BUT, I have seen a few decent reviews that still give me
Hope that I will recieve my product on time and correct. It would be great if customer service would reply right now and if I get help and my product I will change this to a 5 stars.

EDIT (07/25/18): I have recieved an email confirmation with my track number. This is going well.

EDIT (08/02/18): I completely forgot about this review. I'd like to say my item came perfectly and correctly on Saturday (07/28/18). Thank you Fanatics I was having some doubts and if you promise to keep this great service up I'll be sure to keep buying.

I placed an order using PayPal not realizing that I couldn't change the mailing address. I called the company immediately and was unable to change the address, so I canceled the order. Quashaun said she would add a note to get that done. Two days later I received a note that order had shipped. I was out or town (the reason to change the order), so never received the order. The Fanatics should take full responsibility for mailing the package and refund my full amount. Somehow they got the package back and send me a gift certificate valued at 1/3 of the original cost. Also, PayPal, so far has not held up their bargain to refund for items not received. I wish I had seen these reviews before ordering. I placed another order with FANSEDGE not using PayPal and had a great experience.

I ordered a jersey on Tuesday 7/10 and paid $25 for NEXT DAY delivery. Turns out the item won't be delivered until Monday 7/16 or 6 DAYS later. The best part was their customer rep on the phone assuring me that the delivery was scheduled on time for Monday. I could've chosen FREE 3-4 day shipping, I decided to pay 25 extra bucks but somehow it's fine that it gets delivered almost a week later. You guys are a joke and now I have almost no time left to get a jersey before Sunday. Way to blow it Fanatics! Never again...