On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
We monitor reviews for authenticity
I never received my product and when I emailed I never got a response. Won't even buy anything from here again.
AS many have stated, i ordered, everything seemed great, and then their was a problem half way through the process. Why, post after post, does it seem as though fanatics takes the accountability and places it on another courier? You're an established company claiming to give me a service i pay for yet its been over a week and i live in the continental united states? Shipping is horrendous and if it continues i will never order from you again.
Hello Scott, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
If I could give half a star, I would. I ordered a Georgia Bulldogs Golf Shirt to be shipped on August 16,2018, paid an additional $10.00 for expedited shipping to make certain the shirt would be here for my husbands 50th Birthday, to give with his gift of football tickets. It is now the 27th (his actual birthday) and I still have no shirt. I called and they are out of stock, even though the tracking number shows in Birmingham for delivery since August 18th. "They just fail to update their system, and unless you call we don't know there's a problem." When it gives a tracking number, shows that it is out for delivery, that usually implies that they have the product, and it was available, packaged and has been shipped. I will not use Fanatics again.
Hello Andrea, thank you for your feedback! I am very sorry that the package has been lost by the shipping carrier. Our number one concern is customer satisfaction. Upon review, the package was shipped out on 8/16/2018 with two business days shipping. Once the package leaves our fulfillment center, it is up to the shipping carrier to finalize the deliver. Per the FedEx tracking it was loaded onto the delivery truck. However, there has not been any update on the FedEx tracking website. When notified of the lost package, the available item was no longer in stock. Only other alternative was to replace a new order or fully refund you for lost package. Once again, I apologize for any frustration this may have caused you. If you like to discuss this further in details, you send an email to [email protected]. Sincerely, Julian
Nicole made me feel a lot better about my purchase. I was unsure about a size of a jersey I purchased but she made sure that I made a great decision. Thanks Nicole. You guys rock!
Hello John, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I ordered a customized Eagles for my daughter through NFLshop.com which uses Fanatics to make their NFL apparel. I followed the sizing chart provided by Fanatics to determine which to order. However, when I received the XL Women's Jersey, it was the size that would only fit a child. I was told it can not be returned because it was customized. After spending $150 on a shirt, I certainly anticipated it fitting. Very disappointed with both NFLshop and Fanatics!
Hello Doris, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Tried to get the UW sweatshirt in time for my niece to leave for college, and they said they couldn't ship out another sweatshirt as a replacement. I had to place a NEW order, return the old one, and then they would give me a refund. The customer service rep was argumentative and did not realize why this was a ridiculous solution to their mistake. If you are selling a commodity like sports sweatshirts, your customer service and prices should be better than this.
Hello Christine, thank you for your feedback! I am unsure of the complete issue. Could you please respond in private message or you can email us at [email protected]. Sincerely, Julian
Item was sent Fedex and then turned over to USPS. Tracking shows that it got to my city and then left immediately to another city and then was returned to shipper. I checked with Fedex and the address was correct. Customer service was unable to do anything without a reorder. I'm not reordering. They lost a sale.
Hello Jim, thank you for your feedback! I am very sorry that the package was being returned to sender. Our number one concern is customer satisfaction. Our standard ground shipping is FedEx smartpost. Fedex will pick up the package from our warehouse to it destination and delivery it to the local postal hub for sorting. Once the package leaves our warehouse it is in the control of the carrier finalize the delivery. Our policy is that if they are unable to complete the delivery, the package is returned to sender. Since tracking was showing that it was being returned back to our warehouse, a supervisor refunded you the order. Once again, I apologize for any frustration this may have caused you. If there is anything I can do in the future for you, please email me at [email protected]. Sincerely, Julian
I ordered two Chicago Bulls shirts, with names of players put on them. One is fine, so far, but the other Ibhave worn three times and the images ironed on the front are already pealing off. I called and spoke to someone, who said I should only hand wash this item. Meanwhile, the tag says to machine wash cold and tumble dry low heat. She told me that they could do nothing for me, since "you did not wash the shirt properly". Also, while waiting for the delivery, I had a shirt sent to me that I did not order and would not order. I was told to ship it back at my expense. I've had it with fanatics and they just lost a customer for life. Item number I ordered was *******, Chicago Bulls T-Shirt.
Hello Jimmy, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered on Aug 1st sent out 5 days later with fed ex. Waited and waited no package. Per Fed Ex it was then sent to USPS. Again waited still no package after 18 days. Called again oh we are sorry your package was lost in transit. First of all shipping is slow and why do you use Fed Ex and USPS. Never again. Poorly run business.
Note: Customer Service rep was very nice.
Hello Kelly, thank you for your feedback! I am very sorry that the package was lost. Our number one concern is customer satisfaction. When you are ready to make your next purchase, you can email us the order number so the shipping can upgraded to expedited shipping. Please send your request to [email protected]. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I was slightly irritated about the shipping of my jersey it didn't ship out in time and then I got another email that said it wasn't going to ship out until after September 6 but your customer service rep expedited the issue and said it might've been just a an automated system error that sent the email
Hello Denise, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
This co. Used to be on the ball! Since 2016, something happened
Poor company, management, customer service, no one knows anything
When you call customer. Service... ownership change? This sux now
I've been a customer since 2014
Hello Jeffrey, thank you for your feedback! I am very sorry that your opinion of the company has changed. Our number one concern is customer satisfaction. Upon review, you contacted us regarding not receiving your order confirmation email. A copy of the invoice was emailed to the address on file. The next contact was that you never received the shipping confirmation. Sometimes these emails may filter enter your spam or junk folders. An alternative is that all order invoices can also be located by logging into your account and under track order. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Although I had an issue with the quality of the jersey I received and the turn around time of receiving my refund, I did receive great customer service from Cindy on more than one occasion as I've been dealing with this matter for a little over a month. Cindy was very polite, helpful, and knowledgeable on both occasions. Although I was not happy with my item I was very pleased with your customer support from Cindy!
Hello Ariana, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
This is the third time that I have ordered from Fanatics and every time I order the shirts are way too small and nowhere near the size that I ordered. Also the material is very poor and not worth nearly the $30.00 that I paid for two separate shirts! I did have a pleasant experience with customer service and will be returning the merchandise. I just hope the return goes through successfully. I will not order from this site again due to the poor quality of the products.
Hello James, thank you for your feedback! I am very sorry that you are dissatisfied with your purchase. Our number one concern is customer satisfaction. The items in question were shipped to us by the manufacturer of those products. With each manufacturer sizes can vary in which the size charts may differ. I am glad that you did have a good experience speaking with one of our Fan Advocates. I am very disappointed that you will no longer shop with us. If I could offer you a discount code to use on your next purchase, please email me at [email protected] for a code to use. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Terrible experience - just spent a large amount of money on new corn hole boards - got them yesterday (25% off) - today I got an email for 50% off for the same boards. Called and would not honor, not concerned about good customer service or taking care of loyal customers. Stay away
Hello John, thank you for your feedback! I am very sorry that you were unable to get the additional discount on the item that you purchased. Our number one concern is customer satisfaction. Our marketing team will periodically send emails out to customer regarding current promotions being offered by emails to our customer. Not all items are included in those promotion. However, our site does price match on reduction on the total merchandise totals and not on promotional codes after the sale has been made. When asked to provide our Chat Agent with a screenshot of the promotion the chat was disconnected. When you called in an Agent tried to explain that they were unable to price match on promotion but only on the sale price if it was reduced. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
First and Last time ordering from this bs website who takes 3 weeks to ship a hat! A fricken hat from Las Vegas to Hawaii
Fanatics Experience does! They suck to the utmost in this day and age, 3 weeks to ship a fricken hat
REALLY!?
Hello Deez, thank you for your feedback! I am very sorry that it is taking longer than expected for this package to be delivered. Our number one concern is customer satisfaction. The package was shipped out via FedEx Smartpost. It should've only took up to 3-7 business days for the package to be delivered. However, it is up to the shipping carrier once it leaves our warehouse when they'll be able to have the package delivered. I have refunded you back the original shipping fee charged on your order to the method of payment used to make this purchase. Please allow 2-7 business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The person who took my order with Angela. Not only was she extremely competent in knowing the products but she was also able to help me with the figures I needed to place my order. She is a great employee!
Hello Nancy, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered an item 15 of july 2018. International shipping delivery expectation 4 - 10 business days. Placed a call after 10 days with information that my order will be delivered on 30 of july. Today is 6 of august and nothing.
No working email!
No chat working!
Only number in USA (calling from europe hold on line twice for 17 minutes
Hello Andrej, thank you for your feedback!. I am very sorry that the package hasn't been received as you expected. Our number one concern is customer satisfaction. Upon review, shipments to your country takes up to 7-21 business days be delivered not the 4-10 business days. You were fully refunded in error as it has yet to reached the full 21 business days to be delivered. At this time if the package is delivered, I ask that you contact me so that you can be recharged for the package as it is received. You can do so by emailing me at [email protected]. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Tiffany was extremely courteous and professional. She answered my questions and assisted me with my situation. She is a true asset to your organization and takes her job very seriously. I honestly do not receive this level of service very often and i needed to share my experience with management so she can get the recognition she deserves. Thanks!
Hello Matt, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
On two separate occasions I placed an order for an NHL t-shirt. Both times the confirmation e-mail said "ships in one day". After a week, I checked the order status on their website which showed it as "pending". After two weeks of checking on-line, I called their customer service number only to be told (by a recording) that the orders were cancelled. If I hadn't have called, I'm pretty sure they would never had let me know the orders were cancelled. Only saving grace is that they didn't charge my card. I will never again buy anything from Fanatics. Unfortunately they seem to have a lock on the NHL apparel market. Oh well - off to the team store to make my purchase in person.
Hello Katherine, thank you for your feedback! I am very sorry that your order keeps being cancelled. Our number one concern is customer satisfaction. Upon review, the order was unable to placed. For the issue to be resolved, you will need to contact our Fan Protection Specialist at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered an autographed Kyle Larson die cast on February 4th. 2018. Then received an email that the item wouldn't be delivered until July 31st. Now I received an email that the item won't be sent out till October 1st. Or later. REALLY" 9 months or possibly even longer waiting on my purchase. That's ridiculous.
Hello John, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley, thank you for your feedback! I am very sorry that you haven't received the package. Upon further review, the package was returned to send and was refunded on 1/29/2018. An email was sent to you by our warehouse. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian