FanaticsReviews 3,951

I ordered a custom MLB jersey which was supposed to have "heat-sealed name and number on back of jersey" with white lettering. The jersey I received had grey, janky-looking stitched-on lettering. The fabric was puckered around the lettering. Absolute nonsense. Their customer service is always over-loaded. They did accept the return and waive the return shipping even though "customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed."

Made the mistake of ordering a polo shirt from these people from my beloved NY Yankees team. I was super stoked to receive it and wear it! When it arrived I could not believe how crappy the quality was! You could pretty much read through this "polo". Never seen anything like it! I went to attempt to return it because this should have never been sold for $30 plus shipping! And wouldn't you know it, they weren't even going to give me a full refund, but instead charge ME to send it back to them an additional $10! I have bought from them before and while I noticed things weren't always super high quality, it was a good enough price that I overlooked it. But this is insane! I will never purchase from them again!

I ordered a NY Rangers coffee table a few days ago on my birthday to go with my NY Yankees end tables that my girlfriend brought me for on my birthday. The NY Rangers coffee table was delivered today so i was super excited coming home from work and seeing the box because its the last item i needed to complete my NY sports theme man cave.
I was so disappointed when ii opened the box the coffee table came in and saw the table was in pieces. I don't know what happen to it or want was done to it before being delivered but something that cost over $200.00 looked like a cheap knock off table with a sports logo on it.
So i had to reach out to Fanatics customers service department and that's a job in it self because i could not chat with them on line because they were to busy, so i tried calling them and waited over 15 mins just to get a rude person on the other end of the call representing fanatics.
So now i have to wait until July 17th - 20th 2019 to get a replacement NY Rangers coffee table and also wait 5 days to get a return slip via email.
Then once i get this return slip they also expect me to carry this heavy box into my car, then out of my car and carry it the place where i need to return this package to. I order online to avoid all the carry and jamming things in my vehicle.
There was no apology? Where was the, i know u have been a customer since 2017 so lets see what we can do for you for this inconvenience?
They have my money so what does Fanatics care... This will probably be the last item i will order from fanatics if this is how they treat an disappointed customer.

I contacted them because I received an email that my package had been delivered but I didn't have it. I had it delivered to work so that it didn't go home... You know why... Karmen arranged for a new shipment of my order to be sent immediately and then the original package arrived on my desk. Karmen sent me a free return label right away too. The were so good about addressing my issue you couldn't have asked for more, faster, or better. Thank you.

As I am sure you can see from all the other posts, fanatics is awful when helping with orders. My first order ever from them had the wrong COA attached. When I was sent a replacement, they gave me a lower quality version (piece or normal game ball instead of superbowl game ball.) Then on my most recent order, I had some products shipped to the same location for pick-up (I am in Canada.) They then informed me that this location, along with others, are banned from fanatics due to fraudulent orders. While I understand this, now as a Canadian I have nowhere to ship my orders. If I ship them to Canada, I am charged high ship fees and duties, and if I order from the Canadian site... Some products are not there... From the TORONTO RAPTORS. Who won the championship. Some products literally only coming out of the states. My order was cancelled and I was told over the phone that no matter what, I cannot ship to where I have shipped to in the past. A discount was offered which of course was well under the ship fees and duties that I now need to pay.

PLEASE PLEASE PLEASE NFL NBA and NHL do not let Fanatics have such a monopoly over your sports. Especially those with teams in CANADA

Items came poorly put together, seams in the wrong spot. Also, items had printing on them crooked when they arrived. It's near impossible to return them and they come from central/South America so expect them to be made cheaply

While I appreciate the refund, I still am feeling frustrated with Fanatics, and I do feel strongly about the poor quality. If there is an increase in quality and consistency of the items and care from customer service representatives, I will remove my negative review.

I placed my very first order and even paid for next day shipping. Got my order and the shirt I ordered for my daughter was a little too tight so I called customer service and spoke to a very understanding customer service rep who exceeded helping me out in getting the right size shirt and making sure I received it next day before the game I was going to see in a couple days. He explained every step of the way and was very polite