FanaticsReviews 3,951

"We have been using Fanatics the last few years and every year enjoy the experience more than the last. Most recently we have made multiple orders of 20 or so items for the upcoming football season. Making the experience better this year was the customer service provide by Cristin which has been incredible. Her personal attention to address our needs or concerns has definitely been A-Plus and will keep us coming back. We hope she can remain our service rep and recommend you make her yours as well. Thanks again for making it a great customer experience Cristin."

I bought a hoodie and a t-shirt to celebrate the Raptors NBA title (on the same night they won, June 14). They said that they would ship no later than June 24. I did not receive the shirt until late July after calling customer service several times and STILL HAVE NOT RECEIVED the hoodie. They did send me one hoodie last week, but it was a Medium, which is not what I ordered and way to small. I have called customer service several times and they have said that it is impossible to get this hoodie in the right size in Canada... imagine that... a Canadian fan wanting merchandise for a Canadian team. They say they have the hoodies in the US but are unable to bring one over the border. Their solution would be for me to re-order the hoodie from the American site, and pay the exchange rate and shipping... cause this is my fault right? Why would I be punished for their mistakes.

I truly cant wrap my head around how they can promise Canadian fans merchandise for the ONLY Canadian team in the league and not come through with the product. I am a struggling student as it is, so for them to take my money, put me through this process and offer no sort of compensation is absolutely ridiculous, will never order from Fanatics again.

This company is completely fraudulent

I ordered a hat for $37.99 ($41.12 w/tax) from this company and refused/returned the order w/o using their return label provided. Not only was i charged for using the return, but i was only refunded, $21.64 (never made showed refunded in my bank account). When I called to request the remaining balance owed, I was told that the account was already zeroed out and no more money could be refunded. I was then advised the matter would be escalated to another team and was never contacted. Will NEVER order from this company again.

I ordered too large a polo shirt and was attempting to return it. I am in the process of moving cross country and my computer printer is in a storage unit 2000 miles away and I am in a rural part of So. Carolina so there is no Kinko's, UPS store, etc. to print a label off within 30 miles. Since I cannot print off a return label called Fanatics who claims to be "completely paperless" so they cannot mail me a return label to stick on the package. Unbelievable! Also love to $10 "return label fee" to ship it from So. Carolina to Jacksonville, FLA. A complete waste of $40. DO NOT DO BUSINESS WITH THIS COMPANY - if anything is wrong with your order YOU WILL PAY FOR IT!

If I could give them zero stars I would. I will NEVER buy from this company again. Upon their mistake I never received my order, no emails, no phone contact to explain and when I called customer service to get my credit I got the run around and they clearly would not credit my account. They explained I had to wait for another week until they would receive the order back to their warehouse and then I am to make another call and then receive a credit. It is nothing short of a run around and you can ask all you want to speak to a supervisor and that never happens, you just get excuses. Terrible customer service, SHOP SOMEWHERE ELSE!

I've ordered more than $1,000 worth of Atlanta Braves merchandise from them this season. While 1/4 of the items I ordered were mis-sized and needed to be returned for a different size - which is frustrating - their customer service department has been super professional and helpful each time. They've emailed me return labels to avoid shipping fees on items that were too large or too small for the size. So, while I have had some questions about the quality of a couple items (usually in terms of size not matching the tag), I've been very impressed with their willingness to take care of the customer and get us the corrected sizes, or (in one case) they took my complaint about a shirt's quality and said they'd had other complaints and would soon stop ordering from that supplier, so feedback does work :)

My review is based on 2 items I purchased for my girlfriend's birthday (Toronto Raptors championship gear). I live in Toronto, Canada and I could not find out if the prices are displayed in Canadian or US dollars (about 25% difference in price). Even at the checkout, it did not specify what currency, even though I had the shipping information set for Toronto, and the shipping costs reflected this (*added a coupon after for free shipping). Checked my VISA, and saw it was in USD all along and my purchase was 25% more. Oh well, I should have spent the time calling or emailing them first to find out, as their FAQ and help sections didn't cover this.
It just seems very amateur and incompetent on Fanatic's end to operate such a massive international online marketplace and not do something so basic as reflect peoples' local currency. And for that I can only give them 1 star, regardless of how good the product is (I'm anticipating that it will be good, considering the price and scale of operation. Please don't disappoint me again).

It was unfortunate that my order was unable to deliver to my Gbaby in Guam for his birthday in May! And to add fuel to the fire, Fedex never called and when I called they were only able to track it to California, and I would need to call the company. Nevertheless, I called and got the best Customer Service Rep VonTasha, she was the greatest, she went above and beyond and did what was needed to cancel and reship overnite to me AWESOME. Thank you so much and I look forward to doing business again!