FanaticsReviews 3,951

Bought a jacket by searching waterproof on there site

Jacket was represented as waterproof "shell"
Was told by supervisor "shell" meant "part" of exterior

Product is 100% polyester (I missed this on product page). No such thing as any part being waterproof in all polyester
When I said they falsely advertised and would report them to my State consumer protection division, was told I was threatening legal action and was hung up on.

Tells me they do this a lot

An order was made in error on our end, as their website tries to impersonate authentic suppliers. When I called to cancel I had to call the out of country customer service line 4(!) times. The first 3 times when asked what my call was about "cancel" the line got disconnected mysteriously. On the 4th call I said "change" instead and was put immediately through. I was able to cancel, but they are now charging a $9.99US label fee? Which is ridiculous as I cancelled within the same hour as placing the order. Hopefully the full refund will appear on the credit card as this company seems incredible sketchy!

I agree with the majority of reviews of this site. The products that fanatics.com offers are nothing more than extremely cheap imitations. I ordered one USWNT soccer T-shirt and one MLS team long sleeve hooded T-shirt. Both are very thin that feel more like summer pajamas than actual t-shirts. The price one would pay for these products would be around $8 to $10 in a regular mall, so the allegedly discounted price is a total ripoff. I DO NOT RECOMMEND fanatics.com.

We're headed to the world series and had ordered a Nationals sweatshirt. It came on time but was the wrong product. I got on FB and messaged Fanatics. THEY WERE INCREDIBLY HELPFUL and solved my problem immediately. LaToya went above and beyond to figure out how to get the right sweatshirt to me before game time! Any company can make a mistake, but when CUSTOMER SERVICE IS THIS GOOD, it completely changes
Everything. Thanks, Fanatics and LaToya!

I purchased a green bay jersey a two years ago and I have only worn it a few times, I have never washed it and now the lettering and the numbers are coming off. This is the third green bay jersey that I have had issues with... the first two I got had the same issue and then they sent a third one and here it is the same problem. Was told in order to prevent that I had to order a more expensive jersey... I was already paying 160 for the jersey I got... product is VERY crappy would NOT recommend ordering from them at all

NOT happy with NHLshop.ca!

Marner jersey received is great. Customer Service is NOT, despite their being "committed to my satisfaction".

1) Had to order a custom jersey (more $$) just to get the A on Marner's jersey.

2) Mobile site (where I ordered) says flat shipping of $4.99. Regular website says something different. They would not honour what they posted on their mobile site. THEIR mistake but won't correct it.

3) Was told if item goes on sale within 15 days of purchase, they would honour sale price. I originally bought at 20% off. 2 days later was 25% off so I contacted customer service right away. After 2 days emailing back and forth of them claiming it was on a different site, they said i was supposed to contact them on 1st day of sale. What? Where is THAT bogus unwritten rule? They finally relented saying they would do it on a one time basis and give me the additional 5% off. But they have me 5% off the already reduced 20% off. I know math very well. That is not 25% off and I still paid tax on the original amount so in the end they still were off the mark. They did not keep their commitment to honour the sale price.

TERRIBLE service! Unwilling at every step to correct anything or keep my satisfaction. I will be ordering from RealSports.ca

Fansedge.com is a subsidiary of Fanatics.com. I saw a Phillies jersey my son wanted for his Halloween costume on fansedge.com for 44.99. So I bought a gift card on another website where I earn cash back for purchasing gift cards & the terms & conditions for the Fanatics.com gift card said "Terms and Conditions: Valid only at Fanatics.com & FansEdge.com for in-stock merchandise only." Perfect! What I wanted to buy qualified. NOT! The gift card was only valid at Fanatics.com but the exact same jersey (same item number & everything) was $59.99 on Fanatics.com. After chatting online with someone, then calling, then calling again because I was confused at what the first caller told me (almost 2 hours with these people) they told me they couldn't help me. "The system" won't let them do anything & there were no managers to talk to. My choice was to pay more & use my gift card code or pay less but have a useless gift card. They wouldn't price match their own sister website to allow me to purchase the jersey from fanatics.com with my gift card at the fansedge.com price. WHAT A RACKET!

In this day and time, to find someone like Alysha D. Who is willing to do their job at such a high professional level (whether she was having a good day or not), is so refreshing! All I needed to do was exchange a shirt for a different size but she went so far above that in the way she treated me... I have been in the best mood all day long. It just happened to be on the same day that another company was trying to absolutely ruin it. You are extremely lucky to have Alysha working for you and please don't take that for granted. I own a business and the hardest part of my job (ALL THE TIME) is finding employees worth keeping. I would make sure she stays happy! Thank you for the great experience...

I cannot believe I ordered off of NFL.com and it goes through those idiots in Jacksonville, FL - Fanatics! They are the worst! I live in Jax, wish I could support them but all 3 times I ordered from them my orders did not arrive for over 3 weeks and I wound-up cancelling - including today after waiting 25 days! DO NOT USE THEM FOR GIFTS! YOU MIGHT NOT HAVE A GIFT TO GIVE! Why can't I review them on Google like most any other company? How much do they pay to not have Google reviews? Why can't they put that money into customer service?

I wish the return policy was made clear when I ordered my shirt. Just two weeks after receiving it, I was told on line that I could not return it. Yet the site advertises a 365 day return policy. The "chat" function was completely useless and there was not option to email my complaint. I don't want to spend time on the phone with a customer service representative. There are plenty of other outlets where I can buy similar merchandise without deception or hassle.

Ordered an NFL Jersey through the Fanatics Intl site - little did I know this is considered completely seperate from 'Fanatics' I ordered the jersey based on the listed 'Jersey Assurance policy' but was then told this does not apply to the international store. Never mind I thought I would take advantage oft he regular 30 day return policy

I rang up 10 days after lodging my return to be told that it had been sent back to me due to there being 'no tags' despite me knowing the tags were in the delivery. Clearly someone had not looked correctly. No email was sent prior to this

I was then also told that they would not accept a return because the player had changed team - I implore someone from fanatics to show me the terms and conditions on their website where it says this is an issue. I have read through and this is not listed anywhere.

I followed every step and put up with being told to contact different numbers - I believe they have acted unconscionably and will be following up until I am remedied