FanaticsReviews 3,951

: Literally the worst customer service ever. I have screenshots of the chat where their representative lied to me about an
Order getting replaced and then had another conversation with a different rep that said the order was my fault so they
Couldn't do anything except offer me a 20% off coupon when everything is always 65% off anyways even though they lied
About being able to fix my order. AND when I placed the original order half of what I ordered never arrived. I paid $65 to get
A wrong order and not receive half of it and then the phone rep didn't want to talk to me about fixing the missing half of the
Order and pushed me to go to chat instead of helping me on the phone. I went to the chat and then was lied to and have
Screenshots to prove it that they said I would get my order redone correctly. I didn't receive an email confirming after 3-4
Days and went back to talk with the customer service again and they offered me a half-apology and refuse to do anything
About the order or the awful experience I've had with them. I will NEVER shop with them again. Also the quality of their
Items is so poor it is literally ironed on and I spent $26 for this "custom shirt" that smells like vinegar out of the bag. I am
Currently still waiting on the items that never were received and hoping I eventually get those items

My child received a gift from aunt. We call and work with CS to return for credit. CS codes it wrong & returns to aunt. Next CS says they did it wrong and issues child gift code good only 2 mo. Supervisor Fiyin in Toronto says too bad and blames customer instead of her inept CS person. Maybe train your call center and inform them you don't screw over a child and you don't blame the customer for your CS agents error. What's ridiculous, is we could have kept the shirt and returned it today, but since we returned it right away and CS screwed up my child is out. Horrible!

I bought a kids jersey then realized I ordered the wrong one. Called within an hour of placing the order, they said I could not cancel it because it was custom, it wasn't! Had to return it after it arrived and got charged a fee. Now I am getting emails from them, I have unsubscribed multiple times but keep getting emails. It makes me angry every time I see an email, because of how bad the customer service was and because I unsubscribed!

Just had a lengthy computer discussion with Marquise. My package was damaged in transit therefore I never received it. The courier is returning it to the shipper. So now I cannot get my credit to repurchase the item until they receive said package from the shipper. Not very customer friendly at all. The proper procedure would be to expedite the said item to the customer who has already waited over 10 days. That would have been the perfect solution. But it gets better they are GOING TO WAIVE THE RETURN FEE for the item being returned from the courier but in the meantime I have to wait 7-10 days for my money. Please know I am going to the BBB and to the CEO with my grievance. Marquise is NOT the man for the job at all as he would not step out of the box. I doubt if I ever will purchase from this company again - No human contact and if Marquise is a robot he sucks! I wish I could give Zero stars

I ordered a Utah Jazz Infant Personalized Bodysuit for my niece size 0-3 months, and figured delivery like every other place I'd ever heard of would be a week/week and a half at most. I checked my order status the next day and found out they weren't even going to ship it until a month from my order date. She's a baby. She would've grown out of it after wearing it twice! So I called in to cancel the order and request a refund. They said the order was from a third party and that cancellation could only happen within 30 minutes of placing the order and so it was too late. Overall ridiculous experience. Take your business elsewhere.

Horrible experience. Shipped my items to an old address on an account they wouldn't let me log into. Then tried to blame it on my ApplePay, which was never associated with that address.

They were able to reship only 2 of the 3 items despite all 3 being in stock. Told me they would refund me the difference to my gift card.

Guess what? They never did. Now the item has gone up in price AND nothing left on my gift card.

Chatted customer service. After, not reading my initial comment and thirty minutes later, the chat agent just disconnected.

I've spent 3 hours trying to fix this and it's still not resolved.

Horrible, horrible, horrible, customer service! I would give negative stars if I could. Place an order and it was suppose to be 30% off, a FLASH sale. I got my PayPal statement and nothing was sale priced! I called the company and their customer service representative said there was no way I got 30% off she was very rude. When I gave her my order ID she told me that wasn't the right number or I couldn't read the number right... what! I told her I had a copy of my order (FLASH). I was lucky that I had saved it. She slyly told me to copy it and email it to customer service (she gave me the email address) and it would be taken care of. I did this and guess what, I got an email from their customer service that they could not answer questions through email and I would have to call the company. I tried to call back, was on hold for over 25 minutes then, I asked for a supervisor, after another 15-20 minutes on hold I got a supervisor. She apologize and told me to contact her directly with my FLASH add, which I did. She did credited one of the items 30%, the copy I had. She said all she could do was 20% off on the rest of my order, which should have been 30%. She asked me if I would like to take a survey and just to stay on the line, I was disconnected. I call once again that evening to try to get my additional 10% off and yes I had to wait and then the person I spoke with was very rude and disconnected me again and I didn't even get to take their survey again! I suppose they got their wish... I gave up! I know it was only 10% more, but when you are on a budget every penny counts. I will NEVER EVER order from this company again! Be for warned! To much of a hassle to try to order from them. As soon as I receive my merchandise I am cutting ties with Fanatics and all their emails... advertisements.

Placed an order with the blizzard gear store during blizzcon for some of their limited edition posters. A week later, I started receiving refund notices in my paypal account.

Called them up to figure out what was going on. After some digging, they discovered that they had printed shipping labels without the actual address and they were promptly returned because they were undeliverable.

I was offered 20% off if I wanted to reorder the products, except 2 of the 3 posters I ordered were no longer on the store and they offered no solution for me to receive those missing posters, which were presumably just sitting around their warehouse. These super geniuses could have simply noticed their error with the label and slapped a proper label on the package, but nope, "let's refund the order instead".
Absolute incompetence and totally unhelpful in resolving the issue.

What scares me now is that I have a statue on preorder with these people. Considering the current clusterf***, I can only imagine what's going to happen a year from now when that order is supposed to ship out. Mind-boggling.