FanaticsReviews 3,951

Businesses owe a certain level of care to their customers, and I received absolutely no respect from Fanatics Customer Service. I called on February 18th, 2020 because I never received a package that was shipped on December 31st, 2019. When I called, the customer service person blamed the the postal service for unsuccessfully delivering the package, even though I was given no tracking or shipping information about this during the 2 months that I was waiting for the package. The woman even told me to "calm down" when I simply said how messed up it was that they were not only unapologetic but also not taking accountability for never giving me a package I had paid for. She said that I could get it refunded and didn't even offer an apology or a discount on behalf of all the frustration I had to deal with going through this process. Don't bother wasting your money here.

I wish I had know to review Fanatics before I purchased. Ordered and purchased a jersey on 1/20/20 for Superbowl on 2/2/20. Did not receive it for Superbowl, then they said it would be delivered on 2/4, my birthday. Didn't get it then either. I tried to return it and when I was finally able to click on an active button, they said they don't take returns that were custom or event related. They don't want it after Superbowl, so why would they think I wanted it. Fanatics SUCKS, they ripped me off twice now. What's really bad is that they hide behind other names. I thought I was ordering from 49ers and it turned out to be Fanatics. It took being screwed twice by Fanatics, but I got it this time. I will never do business with them again. They should be closed down

Purchased a long sleeve college shirt after my team won their bowl game. The picture looked great, price was ok but I was willing to take a chance. I had a good deal with free shipping. The shirt came fairly quickly. The quality was awful. It was thin/cheap material, screen print was not high quality as depicted, and barely big enough. I had ordered a size larger than normal just in case. One wash and it would have been too tight. I conbtaced to get a refund and they did respond. Refund was processed quickly but they charged $10 for a return fee. I would not order again and would avoid at all cost.

I ordered 2 items supposed to be her more than a week before Christmas, only received shipping info one one. Called a couple days before Christmas and told them i wanted to cancel the item i didn't get but they assured me it would be there by Christmas eve. Still didn't receive. Couldn't get through by phone, no way to e-mail so i disputed by pay-pal and since they provided a tracking # they wouldn't refund and now i still don't have my second item. I will never order from them again and have made sure everyone i know wont either.

Long story short, I ordered 2 items and 1 of them was a customized tumbler for a soldier serving overseas and the local post office lost my package and didn't seem to care at all (still haven't received it by the way). The amazing representatives at Fanatics kept in touch with me to stay updated on the situation and even mailed me out a replacement and I greatly appreciated that. It wasn't their screw up but they rectified the situation anyway.

While I've ordered plenty of items off if fanatics, it is nearly impossible to get an authentic Adidas St. Louis Blues Jersey and I don't want the cheap fanatic jersey. All the Adidas jerseys say they are almost gone. If they are the prime dealer if nhl items they should have plenty if all items and if not they should be restocking. Also issues with Adidas and the NHL, if they are in partnership shouldn't their website sell more than 20 items if NHL? They seen more interested in basketball? Last i know they aren't the primary jersey supplier for the NBA.

I purchased 3 49er jerseys from this company 2 years ago and one was to small for my wife so I tried to return it. The reply I got from their service department was (in very broken English) please keep it and we will give you $10 off your net order. REALLY? I didn't want it because it wouldn't fit. Then this year the 49ers were in the playoffs and again I ordered from Fanatics, because that now seems to be the NFL ordering site, and the product quality is very very cheap. I can't stand this company and they seem to have gotten all the business for the NFL and MLB. WTF?

Hello All,

Sorry I have been absent for a while. I had a lot going on with a move and a new job. In any case I recently have had good luck with fanatics.com. I ordered several things off their sight for christmas and now some birthdays. Every shirt and item I have received was very good quality. They may be on sale but they don't sacrifice quality. Also there shipping is prompt and I even made a mistake on my address. I meant to ship the item to my dads house in NY. Instead I chose my house in Florida. I called them up as soon as I recognized the issue. They fixed it right away and even shipped the item to NY early. So far these guys get 5 stars from me.

I needed an item by a particular date, and I was told by Wyatt Zellar that he would be able to fulfill and overnight the item in order to get it to me (still estimating this would take one full week). Then, on the date of the promised delivery, I get an email with tracking info saying it will arrive three days later. When I called to ask about this, I was repeatedly hung up on by various reps (including Jeremy who listened to me for a bit then just hung up). I finally was able to get through and leave a voicemail for Wyatt, which was not returned. This is a company I would have used again and again... but after this experience I can only say: STAY AWAY FROM THEM. There are so many great resources on the internet that I'll simply use another next time. And I recommend that others do the same.

On January 26,2020 I purchased a Item Kobe Bryant Los Angeles Lakers Fanatics Authentic Framed 10" x 18" Vertical Photo Collage with Team Used Basketball- Limited which was the day of the accident. It was limited 250. The on January 28,2020 I received an email stating that the order was canceled. Fanatics canceled the order due to the accident and refunded my paypal. If they didn't want to sell the item, then they should not have had it listed on their website. Fanatics canceled my order 2 days after the PayPal transaction took place. I've ordered from Fanatics and never had an issue until now. They did not run out of the item.

I do not have an order number as I have cleaned out my email inbox. In place of the order number I used the PayPal transaction ID.

I placed an order for a gift card for my son. I needed to cancel this because he already had the items I was ordering for him. When I called to cancel I was told that I was unable to because the card had already been email to him. I ask if the card could be cancelled as it had not been used. Answer was no. I'm sure there is a way they can cancel a gift card before it is used to refund my purchase. I will not be using this site again. We wary.