Fanatics

Overpriced items. Fake reduction: you ad 50%, then give a 25% discount... do the math. International shipping makes no sense. Parcels don't move for 7+ days. Items are packed extremely poor. Arrive damaged. Customer service is just some AI generated nonsense circle of outrageous frustration. I gave them 3 chances. I'm done. This company is absolutely ignorant money grabbing BS.

I placed an order on October 19 that was supposed to arrive by October 27. Then the delivery date was pushed to November 7, and now it's well past that — still no package, no updates, no communication, nothing. This company is a complete disaster when it comes to customer service. They take your money instantly, then go completely silent when the order never arrives. No tracking updates, no explanation, not even a courtesy email. It's unbelievable that a company this big can operate with such zero accountability and total disregard for customers. I'll never order from Fanatics again — and if you're considering it, do yourself a favor and stay far away.

I ordered a signed baseball and used their 30% discount code. When I received the order confirmation they removed the discount. I called twice and they agreed to it and would follow up to confirm then I received an email saying they didn't accept the discount. Total fraud l!

So I went ahead and ordered a new team, USA hat and shirt. As I was making the purchase, I saw anything over $40 free shipping with that said, I only had one option and had to pay an extra $9.99for an express/standard shipping which stated delivery in 3 to 7 business days. I received my hat within a week and still have not yet received the shirt and it just baffles me that I had to pay $10 on top of the free shipping promo I had I will most definitely not be doing business with fanatics or any affiliate with them from now on!

I am a Gramma who gave my grandson a $50 gift card for Christmas. He was very excited and went online to use it. It wasn't accepted, because the code uncovered when he scratched it did not have enough digits. I sent a letter, and the original card to Fanatics. They have told me that I need to go to the retailer that sold the card, saying that they can't verify if the card has any value. I find it impossible to believe that their accounting system can't tell if a card has remaining value, especially if the code remains visible, only the PIN number is faulty. (See attached photo). I received the card at an employee appreciation event and have no receipt.

DO NOT BUY FROM THIS COMPANY! Better like what your ordered as they don't refund it if you make a return, you get a Gift Card, what a ripoff!