On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Overpriced items. Fake reduction: you ad 50%, then give a 25% discount... do the math. International shipping makes no sense. Parcels don't move for 7+ days. Items are packed extremely poor. Arrive damaged. Customer service is just some AI generated nonsense circle of outrageous frustration. I gave them 3 chances. I'm done. This company is absolutely ignorant money grabbing BS.
I placed an order on October 19 that was supposed to arrive by October 27. Then the delivery date was pushed to November 7, and now it's well past that — still no package, no updates, no communication, nothing. This company is a complete disaster when it comes to customer service. They take your money instantly, then go completely silent when the order never arrives. No tracking updates, no explanation, not even a courtesy email. It's unbelievable that a company this big can operate with such zero accountability and total disregard for customers. I'll never order from Fanatics again — and if you're considering it, do yourself a favor and stay far away.
I ordered a signed baseball and used their 30% discount code. When I received the order confirmation they removed the discount. I called twice and they agreed to it and would follow up to confirm then I received an email saying they didn't accept the discount. Total fraud l!
So I went ahead and ordered a new team, USA hat and shirt. As I was making the purchase, I saw anything over $40 free shipping with that said, I only had one option and had to pay an extra $9.99for an express/standard shipping which stated delivery in 3 to 7 business days. I received my hat within a week and still have not yet received the shirt and it just baffles me that I had to pay $10 on top of the free shipping promo I had I will most definitely not be doing business with fanatics or any affiliate with them from now on!
I am a Gramma who gave my grandson a $50 gift card for Christmas. He was very excited and went online to use it. It wasn't accepted, because the code uncovered when he scratched it did not have enough digits. I sent a letter, and the original card to Fanatics. They have told me that I need to go to the retailer that sold the card, saying that they can't verify if the card has any value. I find it impossible to believe that their accounting system can't tell if a card has remaining value, especially if the code remains visible, only the PIN number is faulty. (See attached photo). I received the card at an employee appreciation event and have no receipt.
DO NOT BUY FROM THIS COMPANY! Better like what your ordered as they don't refund it if you make a return, you get a Gift Card, what a ripoff!
I would not purchase anything from Fanatics after my experience. 2 years ago I ordered a jersey from them to wear as a halloween costume with my girlfriend and then have a Aaron Rodgers jersey for game day. The jersey was supposed to be a mens large and they sent a youth size large. The customer service representative was very nice and refunded the cost of shipping and sent a new jersey overnight. It was the same wrong size of a youth size jersey! I called again and she apologized and told me the guys at the factory who shipped the item must of have misread the note on the wrong size and sent the wrong size again. Also, they could not overnight ship it again. So I had no costume for Halloween and no jersey. She stated they would refund the principal balance of $60 when I returned the jerseys. The next week I placed both jerseys in the box and sent it back.
I called the company a week after I mailed them the jersey's and they said they received the box and would refund my money. A week later I called them to see where my refund was and they stated they did not refund my money because they only saw one jersey in the box (I had placed both jerseys in the box and they never mentioned any damage to the box where a jersey might have been lost). Regardless, they should have called me to fix any issue and resolve it. Later after finally arguing with her and telling her I had placed two jerseys in there and sealed it and there was no jersey at my girlfriends place she then said "oh yes, there was two in there and we will refund your money." That was the middle of November. I had to call in December, January, and February of 2012-2013.
I spent hours going over the issues with different representatives (45 minutes with one giving him all my banking information and literally going through the entire process, he only had to finish one small part by himself and then place the refund order: that was in February). I finally called three weeks later because it was supposed to take 10 business days and the next representative said she saw all the notes and that I spoke with one representative but he never placed the refund order. She promised me she would do so after spending nearly an hour on the phone with her. She gave me an issue number because that was the 7th time calling them in 5 months to get my refund placed. I am in law school and was very busy. I never called back but also never noticed a refund post to my account.
After spending two years waiting for a refund and being very busy, I finally decided to call them and get my damn money. I called them to see when they supposedly refunded my money and they told me 10/24/12 which was blatantly wrong as that was when they refunded my 4.99 for shipping and sent the second wrong jersey. I spoke with Chase and went through my account statements and was told I never received a refund. I spent an hour speaking with a representative again today 9/22/14 being told I was refunded on 10/24/12 and I then told her I had all the emails they sent me showing a new jersey shipped on 10/25/12 (the second wrong jersey) and that I was not refunded my money and I have checking statements to prove it. Then she agreed to return my $60. But only after I argued with her and told her I have all the emails and my banking statements that do not add up with her refund date of 10/24/14. And she stated she could not do anything else, no coupons, no gift card for having to call 9 separate times, research the issue myself, and spend hours calling. At this point I want a jersey and my money back. Hard part is all of the representatives have been very nice, but nice does not make up for incompetence or not getting my money back for 2 years ( and right now there is no guarantee I will receive my money because I was told 2 other times I would get a refund in 10 days and never did).
Don't shop at Fanatics. They are not all about customer service and 100% satisfaction guaranteed.
Items shipped when promised and were it stock but are very low quality. T shirts are thin to the point of almost being see-through. They use those Gildan t shirts, very poor quality.
I ordered an athletic sweater for my wife. Paid the extra 12.95 for 2nd-day. Package did not show up. Went on their chat site. Was disconnected 3 times, made to wait for a "moment" (many minutes) while they looked up the transaction. Was told that 2-day meant 3-day really since the next day counts for the shipping day. "HUH. The site said FEDX". Anyway, I think they credited my account with shipping charges but I had no sweater for my wife. Glad I ordered from Cableas as well. I did have a shirt that was ordered on the same day for 4.95 shipping and arrived on time. Use this review for what it is worth.
Dont't be bothered by the negative reviews. I ordered a Mitchell and Ness Vintage Giants Snapback and it came in on time as promised and as nice as promised. Would definetley recommend to others.
I was debating on ordering anything because of all of the negative reviews! I am 100 % happy with this company. I ordered my sons bookbag on Friday and it arrived today! During Christmas of 2013 I ordered so many items and everything arrived perfect in less than a week.
Do not order anything from fanatics.com, terrible shipping, and even worse customer service. I placed an order on Wednesday June 4th, and paid quite a bit extra for 2 day shipping, as the items were supposed to be a birthday present for someone on Sunday the 8th. Fanatics let me know the next day that my order had shipped, but was not due to be delivered until Monday the 9th, well outside of the 2-day window I paid extra for. I immediately sent an e-mail to fanatics.com letting them know how important this was to me, and how I needed the package within 2 days. Friday and Saturday came and went with no package and no response from fanatics. Finally on Sunday the 8th, I received an e-mail response stating that 2-day shipping to fanatics, does not mean I will receive my items within 2 days, that they are right, and I am wrong, but to continue shopping with fanatics.com! My items finally arrived on Tuesday the 10th. Save yourself the hassle, do not shop with fanatics, while they may have a decent selection, and ok prices, it's not worth the trouble.
Never order from here! I placed an order and received notificatin that 1 out of the 7 items shipped. I immediately called, and was told the rest was guaranteed to ship within the week. Called again at end of week, and customer service told me they looked into it and it would ship on Monday. Then on Monday, Erick S. In CS tells me that it looks like the shirts are back ordered.
I have purchased many items on Fanatics over the years and have received nothing but great service. Would highly recommend them.
I was looking in tons of stores over holiday break for a performance shirt of my denver broncos and couldn't find any in my size. I resorted to buying online, and fanatics seemed great at first. I joined shop runner to get the free 2 day shipping as I ordered about a week before the Super Bowl. I live in an apartment and have things shipped to me all the time, but I am very active with tracking my order because I don't want my package out in the weather all day (i live in a rainy state now). My order was not delivered in two business days but instead four, and when I came home, there was no package in site. I know and trust my neighbors, I'm also behind a locked, and gated fence so I know there weren't any strangers stealing from me. I called both Fanatics and Fedex that day and fedex could not 100% guarantee my order was delivered. When I spoke to someone from Fanatics, they gave me a reference number and said they'd call me back within 24 hours to get a replacement sent or a refund set up. No one called and 3 days later I called back. The first lady I spoke to put me on hold for 15 minutes then picked the phone back up and hung up on me. I called back immediately and got the same answer the first time around which was that someone would call me back in 24 hours...
So the Super Bowl passed. I have yet to hear or receive my shirt or a refund. Thankfully I paid via Paypal and was able to open a dispute, which escalated to a claim due to lack of communication on Fanatics part. Today was the last day for them to respond to my claim, so hopefully I'll get my money back. It's been about 3 1/2 weeks since I placed my order. (AND IF YOU SIGN UP FOR SHOPRUNNER, REMEMBER TO CANCEL YOUR FREE MEMBERSHIP OR YOULL BE CHARGED!)
Anyway,
DO NOT BUY FROM FANATICS! EVER!
Terrible customer service, poor communication, unreliable...
It seems like every review I look up now is about the same. I really need to start verifying the places I buy from.
SHOP WITH PAYPAL!
I ordered a limited edition Super Bowl football from them along with hats. No problem with the hats, but for some reason the football was transferred from FedEx to USPS and was then sent back as undeliverable. They have a 100% satisfaction guarantee, but the customer service dept. says they can no longer get me the ball, which was supposed to be a birthday present. From looking at these reviews I wonder how long it will take to get reimbursed. I will not recommend them to anyone.
DO NOT ORDER FROM THIS COMPANY. Nothing but problems with returning a product purchased from them. Currently on the phone for the sixth time. They refunded the item to our card however we noticed the refund amount wasn't even the full cost of the shirt purchased. The shirt cost was 45.00, the refund was 38.00. After several calls the customer service rep finally told us that they screwed up the refund. He put us on hold several times before finally coming back to us and telling us our phone is breaking up. We called back on another phone was immediately put on hold by the customer service rep then we were simply hung up on.
A most wonderful website and company. Never any problems and wonderful service and fast delivery all the time.
Horrible experience. First, my order got 'lost' in the mail. When I called to have it replaced, the items I ordered were on sale but I did not get the sale price even though they had to recharge me for the order. Then, one of the items was not what I needed. I returned the item (with tracking). It took them 4 weeks to even register the return (I got an e-mail confirming they have the return). The website says expect 2-10 business days for the return to show on the credit card statement. It's been 3 weeks and still has not shown up on my credit card. I've called 3 times to speak to a customer service representative about this concern. I've sat on hold for over an hour and a half collectively and still have not talked to anyone-- all I've done is listen to elevator music. I would NOT NOT NOT recommend this site to anyone- worst experience with a website I've ever had.
I ordered items on a Weds that I needed by Sat. There were multiple shipping choices. It was before noon, so I chose 2-day shipping. I didn't receive a confirmation of shipping until 30 hours later and noted that goods would not arrive until Mon. I called customer service who basically said that "technically we are right and you are wrong." Not good choice of words in that situation. I wanted to cancel order, but they said too bad that goods already on the way and can't stop the FedEx machine. I looked at how to return goods, but those needed a form to be attached else they would not refund all money. Since items are gong to a third party's address, that one won't work either. Overall, a bad experience in trying to order with respect to a timeline, in having order filled and shipped in timely fashion, and in getting help from customer service to find a solution. I won't do business with this firm EVER again.
Honestly I haven't ordered from them yet but they have the same corporate offices as fansedge and shop.nhl.com. I have had nothing but problems and horrible customer service from them. If you order be prepared for a horrible experience with the customer service department.
I did email their customer service department (before I realized it was the same company) to verify the color of the practice jersey I wanted and never got an answer from them. I am just glad I didn't order the red jersey from them... I would have gotten another blue one a an even bigger headache.
