FanaticsReviews 3,951

This is honestly the worst company that I have ever done business with. I ordered my items on Monday morning, 6AM Eastern time. I paid extra and selected 2 day shipping because I needed these items for an event on Saturday, 6 days later. I was checking the status regularly to make sure that my order would be here on time. I spoke with customer support 3 days in a row, Tuesday, Wednesday, Thursday. On Tuesday, the representative (Tanice) told me that my items had a 2 Day Processing period and that they would be sent out on Wednesday, delivered by Friday. I asked the representative where in the order it said that there was a 2 day processing period, and they never answered the question. The next day, Wednesday, I was waiting for the order to be shipped out, this never happened. I contacted customer support again and the representative (Jaques) told me that the order would be shipped out and that I would receive it by Saturday morning. At this point, the representative told me there was a 2 day processing period, but it was day 3. I sent an email to customer support asking if they could provide screenshots of where it said in the order that 2 day processing was a thing. They are yet to respond. After all that, I was still willing to accept the order even though it would have been an extreme inconvenience for me to pick it up Saturday morning. The order ended up shipping out on Thursday afternoon and the estimated delivery was set for that following Monday, a week after I submitted my order. I contacted customer support (Cayla) again and asked them to stop my order and issue a refund. They then said that it would take up to 20 days for my refund to be completed, which is completely unacceptable after the service I received. She then offered to give me an immediate refund for my shipping costs because of the inconvenience. How nice of them to refund 5% of my original order! I'm am still yet to receive my refund on my order.

Do yourself a favor and avoid this company at all costs.

I purchased a pair of slippers as a gift for someone last Christmas. Somehow, they screwed up the address for the shipping order. My credit card's billing address and my shipping address back when I got this were different, so somehow the website meshed the two and used the correct street address but wrong city and state. Needless to say, I was frustrated. When I called customer service to figure out what was going wrong, the person who took care of me was extremely rude, and insinuated that the whole problem was my fault and that the address was based off of what I put in for my credit card. This still doesn't make sense because the address was only partially correct in relation to what I had actually put for my credit card--if the address had been wrong (aka the mixed up address they were trying to ship to) the credit card wouldn't have been billed in the first place! Horrible horrible shipping process and the worst customer service I've ever dealt with. Would give this negative stars if I could and I will never shop here again.

I placed a fairly large order only to find out it was being sent to the wrong shipping address (my fault for not catching it at checkout). I contacted customer service to see if the order had shipped yet, and unfortunately it had. I asked for a tracking number so I could try to contact the new tenants of my previous residence and hopefully pick up the package from them, but instead of making me go through the hassle (and possible loss of my stuff), customer service sent me a duplicate order to my correct address. It was a wonderful surprise to receive that much help when it was my mistake to begin with!

I'm an international customer in Australia, and i must say after reading a few reviews i was a bit nervous about my order. But 9 days after I ordered my jersey it has arrived, tracked all the way, exactly what I ordered. I cant even get something delivered within my own country that fast! Absolutely outstanding performance, I would definitely use again based on my experience. Thanks!

Review my pictures of what I ordered and what I received

I ordered several items for a baby from this company. The items arrived today and one of the item's logo was so worn looking it looked like there was mold on the onesie. I contacted customer service and they said since this was a retro look, if I returned it, I would be charged $6 for the return. I said that the picture online did not reflect this look. He refused to do anything for this $13 item! I will never use this company again.

I ordered Wisconsin badgers march madness shorts. They sent me trashy Nebraska corn husker shorts. Now the Wisconsin ones aren't even in my size anymore. Fanatics is the worst site ever. Never order from there. Its too bad fanatics gos through every website. Because they suck so much. I wish i could give them 0 stars but apparently that is impossible. The point is, never buy from this website. It will ruin your life in the worst way.

You call customer service they are all lost. They tell you something different all the time and some sound like you are bothering them. Tried to exchange a holiday gift and did what they told me to do and of course I lost out on the product and the credit, they said they applied the credit back to the person that sent the gift, THAT is total BULL$#*!, they kept the product and the person never got the credit.

Not many sites become a staple in my online shopping experience but this one is a grand exception. Fanatics is mainly my one stop shop for all my sports apparel needs.

I mainly love fanatics for their hats. I am a huge hat collector and have almost 100 new era 3930 hats. I would say 90% of these hats came from here. Fanatics is the go to source for the 3930 line. Lids has a few but they are more geared to sell 5950 hats. I have only had an issue with one hat and return was a breeze and didnt cost me a dime. They even sent out another hat as soon as the return hat was entered into the postal tracking system.

Customer service is extremely friendly and is fluent in English! They also have a reward system where you earn cash the more you shop. If you have a Jc penny credit card you can also order from fanatics through jcp website and charge to your card that way. They also take PayPal which is another plus.

And shipping? I've always gotten free shipping from these guys! I think there is a 50 minimum but they usually have specials going on where you get it free. Shipping times? Lightning fast! I usually get my packages writhing two days but I am also a few states away. All items are packed well too.

Every time I am asked to where I get my gear... I send them here!

Ordered an NBA jersey through the NBA Store in early February - did not receive it until the beginning of March and the player's name was misspelled. I was informed that I'd have to return the defective jersey to them to receive a replacement, which would take the same 3+ weeks to get to me.

After another couple of weeks I contacted customer service to check on the order, and I was told they were out of stock, would not be fulfilling the order and would refund my entire purchase.

Two more weeks later, I have still not received my refund and have been told that once they even receive the item, it could take 10+ days just to get the credit. All of this, mind you, for a defective jersey that will likely be disposed of immediately anyway. They will basically have my money for two months for nothing.

In the auto-response to my email thread, I can see that it has now been labeled "SPAM" - so I'm not even sure they're reading my messages.

It is a disgrace that this company is the official merchandiser of the NBA. I would recommend purchasing through a third-party or local sports supply store, if possible.

I've always had good luck with Fanatics.com but not this time. I ordered a Youth Large clothing item for my grandson's birthday gift but they sent a size too small, meaning a 12 instead of the 14-16 shown on the sizing chart. So I re-ordered and they sent the exact same size again! I then had a long chat with a customer service rep who vowed to send me the item in Youth Extra Large, just to be sure, and provide expedited shipping. What she didn't tell me was that nothing would happen until two days into the work week (I contacted them on a Saturday, the day the mis-sized order arrived) and that they might require me to return the incorrect items before they would send the replacement. That one is still up in the air but if they demand a return of the mis-sized items they sent before they will send the replacement, I'll cancel the whole order and never buy from Fanatics again. Furthermore, it appears that their vendor is selling this item in sizes that don't match the sizing chart so that, too, needs to be addressed. As I write this I am an unhappy customer. I stand to be a lot more unhappy if Fanatics blunders this order yet again. We shall see.
Update: This review prompted a quick apology via this website from Fanatics. Right after i read that, I was notified that the replacement order was being processed. It appears they didn't charge anything other than "fan cash" for that order nor did they demand a return of the other two faulty orders as a condition for sending this one. It remains to be seen if I will get the promised expedited shipping and if the item will fit. But at least the wheels appear to be turning.
A final update: My grandson's gift arrived via overnight shipping and this time it fit. We ordered a size larger than originally, meaning a Youth Extra Large. However, though the package indicated that the item we got was indeed a Youth Extra Large, the item itself was a size 14 according to its label. A Youth Extra Large is supposed to be a 16. So the vendor consistently sent a size smaller than what I ordered.
The good news is that since I first posted my review here, I have heard from a very determined Fanatics.com customer service rep named Sarah who seems eager to investigate this matter in hopes of preventing such things from happening in the future. She asked for the order numbers and I supplied them.

The product I purchased was sup-par in my opinion, then after refusing to accept the product return, I wrote a bad review of them on this site, and on their facebook site. Fanatics then contacted me and offered to take the the items back, only after shaming them into it. I would order from them again, but I would be more careful of my selections.

Is it legal to collect sales tax on an item that was returned? I pose this question to your legal department, Fanatics.com. I returned a vest that I purchased as a gift because it was too large. Since I was not provided with a return shipping label with my order, I paid to ship it back. The return took so long, that I purchased the vest again, this time in the correct size. I finally received my "refund", which was $9 less than I'd paid for it. I called to inquire, they "accidentally" charged me for shipping on the return, which they promptly refunded. However, they would not refund the sales tax? I've never heard of such a thing. Told me that she could escalate my issue to the powers that be and they would "send me some information" as to why they don't refund sales tax. So essentially, I paid sales tax on the same vest, twice. Sounds fishy. I won't be ordering from them again.

If there was a way to give this awful website a "0" I would do it in a heartbeat. I don't usually rate or write reviews for anything, but I felt so strongly about their poor customer service I felt the need to tell future customers to NOT shop here. Hands down the worst people I've ever dealt with, they don't even know what they are talking about and they had my package delayed even further for their poor shipping policies. Now FedEx has my package all screwed up because plain and simple Fantatics sucks. I've taken probably an hour out of each day for the last 3 days trying to figure out where my package is and if I can finally pick it up. Still haven't received my package or any information on where it is. F this stupid website.